Purchased an Arrow Shed Build-It-Yourself Special Order Building from the Home Depot store. The model I purchased is the 1431, it is 14 feet wide by 31 feet long, with standard Wayne-Dalton roll-up garage door, to store a boat. This is the largest Arrow Shed product available, and by far the most expensive in thier product line. Upon delivery I noticed everything was flat-packed and on 2 pallets. It sure didnt seem like much, until the boxes were opened. Literally Hundreds of pieces, all galvanized steel. And THOUSANDS of tiny screws. The... read full review »

1) I agree with the other complaints regarding delivery charges and that they seem to be a monopoly in gas distribution. 2) Does anyone get ticked off with their web site? With all the money they are charging, why can't they come up with a website with a customer login where you can track your bills, bill history for at least the last couple of years. What is the point of their website. Even my electric company Jersey Central has a way more decent site than theirs. Really disapointing web site in this day in age. 3) I should be able to pay with my credit card. At least will earn some meager points to offset the bills in the winter time. read full review »

On 06/05/08, I entered into a contract with Suntek Pools & Spas (Suffolk License # 22, 706-H, Nassau License # H2804700000), hereafter referred to as Suntek, to install an in-ground swimming pool (priced at almost $30, 000) on my property. Permit # M04110 was obtained from the Town of Oyster Bay, Department of Planning and Development, Division of Building, to perform the work. During the pre-installation period, the Long Island Power Authority, a.k.a. LIPA, at my request, conducted a field investigation of the proposed swimming pool... read full review »

We had our new AlarmForce system installed in July 2008. My wife was home during the installation and I had left instructions as to where I wanted the sensors located. On top of basic package we 'purchased' 2 additional smoke detectors, 1 glass break sensor and 1 door contact for a total of $361.20. (I put that in quotations because we really do not own anything.) The installer insisted on placing the motion sensor BEHIND AN INTERIOR DOOR which, if left open, would render the system useless. He came back and moved it (damaging... read full review »

I am a builder in NH, that is currently looking for help in resolving an issue with a manufacturer / reseller in Hemet, CA. The manufacturer, Omega 2000 Group, appears to be nothing more than 1 person, George Sararu. He shipped me product that was not compliant to international or federal laws, and according to the federal code of regulations, by shipping me this product he is in violation of federal law. The products are 3 boilers manufactured in China that are only usable in Europe and not in the United States. He has refused to give me a... read full review »

We bought three piece leather set (sofa, loveseat and chair). We were offered Boxing weekend prices. After delivery to our home, we have noticed that items were delivered unwrapped and realized that chair was the one at the store as the display item which was offered to us for deep discounted price while making the purchase. We have declined that offer as the chair had scratches and defects in the leather in couple of places. We asked for all 3 new pieces. Even paying the price of new items, returned pieces were delivered to our home. After... read full review »

I've been making online payments for almost 1 year on a 3yr interest free account; Ge tried to offer a quicker payoff by giving $50.00. I could not do that. All of a sudden GE didn't apply my payment (never got it online?!) and now they are charging me a late fee and 500.00 finance charge. read full review »

We purchased a wall unit from Pottery Barn Kids for $1, 550.00, which was to include "white glove" delivery. I asked about this several times, because if we couldn't get it assembled, we wanted to look elsewhere. The salesperson assured me I was paying for and would receive "white glove" delivery. The delivery date came and went, although an email had been sent saying it was on it's way. After talking to different service people, they said they couldn't find it. Then they found it. Then they said they had changed... read full review »

Don't even think about getting to this story 'early' for a good deal on a floor sample hope to get at a discount. I was told a piece of furniture I had an eye was to be sold off in a'floor sample sale' and the store would open early at 9 a.m., would be first come, first served. The sales associate said the previous year people were lining up from 6.30 a.m. for items (for a 9 a.m. door opening at Williams Sonoma home?) and to get there early for this one-off item. So I turned up at 7.30 a.m. -- silly me and waited... read full review »

So I decided to get a "leather" love seat and sofa from Bobs...When they shipped the furniture they didn't mentioned or measure the doors to see IF they would fit...Wouldn't you assume that they would have more knowledge in regards to helping you out with measurements. Or at least advise IF IT"S POSSIBLE! Ohhh no no no they wedged the love seat and sofa though a 32" door when the furniture is 35". They ripped parts of the leather, broke the back portion of the love seat "frame". AND chipped my... read full review »

The General Manager, Israel Esquenazi mislead us when we purchased some Thomasville furniture from this store sometimes know as Norwalk Furniture, aka Pines the Furniture Idea, aka AAA Designs, LLC. The price of the furniture was higher than other Thomasville Stores in the Fort Lauderdale area. He claimed the order was a "special order" when it was right out of the catalog. We later bought more Thomasville at a different store, companion pieces; no special order in the second case. Fine service and an overall experience. AVOID Israel Esqennazi and the store in Pembroke Pines, FL... PLEASE BEWARE. read full review »

I purchased an expensive microwave from Rainbow Appliance. They shipped it to the wrong address resulting in the microwave being lost. They proceeded to blame the carrier instead of taking ownership of their mistake. They have not issue a refund or replacement. BUYER BEWARE!! RAINBOW APPLIANCE IS A FRAUDULENT BUSINESS. Do not be sucked in by low prices they will rip you off! read full review »

Bought a 5 yr. prot. plan for new couch in Feb. 2005. Stitching has come undone in cushion on which your back rests. Placed claim today 2-4-09 and they denied it, stitching is not covered. Went to Jerome's for help, they basically told me I was SOL, despite me acting like a customer first with a 'sales guy' and when I questioned him on if the warranty covered stitching, he asked a co-worker who said it was. Find out neither one of them knew what they were talking about and we are really SOL! It coveres TEARS, not stitching... read full review »

Plain and simple!...bought couches from Ashley furniture(fingers affiliated company) for 0% interest for a year. Made payments loyaly and found out the hard way.When I looked at my credit report I founded out that they had been returning my checks(paid bill) cause I supposibly had one to many #'s on my billing account. This had been going on since july 11, 2008. till now feb 04 2009. They didn't even have the odasity to let me know via e-mail/mail/ or telephone about this error, insted they just kept on cashing in on returned check... read full review »

I am having the same problem with TECO/TAMPA ELECTRIC.they are demanding a deposit and have sent us a letter of disconnect if we fail to pay the deposit.they are not willing to do anything and we've been with tampa electric for 18 years. times are hard. we may pay late, but we pay and its because of the paying late that they are demanding deposits.I want to know if this is legal? can they demand for something that already is? can they terminate out electricity even though we pay out electric bill? read full review »

2 years ago Washington Gas Energy advertised they were 15% lower than BGE. So of course I switched my energy service over to their company. What a bait and switch! I didn't realize when I renewed my contract with them last summer, that in truth they are now over 30% higher than BGE. In calling Washington Gas Energy about the price difference they told me 'well the prices last summer were higher than now and you locked into that rate'. When I said I wanted to cancel, they continued management was going to... read full review »

I bought an Emerson brand microwave (model #MW8119SB) in June of 2008. It has worked perfectly until a few nights ago when my husband was heating a baby bottle full of water. He heard a loud pop sound...and then nothing. No time on the clock, no power. He tried moving it to another outlet, thinking it may be the outlet, or GFI or something else. Still nothing. I contacted Emerson, only to be told that they wold be happy to replace it, but I would have to pay to ship several items from the broken unit, including the heavy glass plate... read full review »

This is apart of the Company, OAN Services, Inc. which has billed my Phone Company, AT&T with unauthorized charges. I go through this every month with some 2nd or 3rd party company! I'm getting pretty tired of it! I would very much appreciate it, if you could help me in getting these charges removed from my AT&T bill. And making sure I don't continue to receive charges from this company. Thank you, for you cooperation; Mrs. Undra Y. Griffin read full review »

This Company has billed my Phone Company which is AT&T with Unauthorized Charges . And I want them removed! I do not want their services, because I have no need for them. I would appreciate it if you could assist me in this matter if at all possible. With much anticipation Mrs. Undra Y. Griffin read full review »

Our WO-227SS oven spontaneously burst into flames a couple of weeks ago. This was not due to any power surge or electrical wiring problem in our home. It appears that one or both capacitors exploded. Because I wanted to get compensation from DCS for a 5 yr young $4K oven for which all of the electronic components are now fried, I attempted to get guidance from FP customer service on what service contractor to call to access the damage. I got two wrong numbers. I decided to go with a service company that has serviced my high end appliances in... read full review »

I have been a Sears customer for over 30 years. Their service repair departement has been out twice to fix my dryer and the dryer is still not repaired. The first technician came out on 1-23-09 and was over two hours late. He said he fixed the dryer. It worked one cycle and stopped. I had to call again on 1-24-09 and I was scheduled again on 2-2-09. Again, they came out and said the dryer was fixed. It lasted one cycle and broke again. I asked for a refund and was denied. ( I paid them $192.00 for this repair) I sent an email to corporate... read full review »

We ordered a bed from Wes on July 30, 2008. He also told us that we had to pay in advance which was approximately $1, 600. The bed was supposed to be in at the end of September. It never arrived. I had numerous phone calls with Wes and each time he would give me a new date that the furniture was suppose to arrive, the latest being January 24, 2009. I called on January 26th & 27th and left messages and got no return call. I called on January 28th and left message that if I didn't get return call by end of the day I would be filing a... read full review »

After 3 attempts to get a bid from this company I have had it with them. I scheduled back to back job walks with Home Depot, Sears and American Home Improvement, and only Home Depot and Sears actually showed up. When I called to complain, the AHI rep offered a 10% discount if I would reconsider having them come another day. I foolishly took the bait, rescheduled for today and stood up yet again. When I called to complain a second time, they yet again offered the "10% discount" spiel which I turned down. These people can't follow... read full review »

April 2006 I bought a Sterns & Foster Berkley (model) mattress at Mattress Firm (store). The first year was ok. but it began to sag in the middle and it is less than 2 years old. you can't lie flat. anymore. It get worse each month. I filled out the paperwork from Mattress Firm and mailed it in. I will call Sterns & Foster tomorrow. The piping on the edge of the mattress is fine on one side. The other side the piping is under the mattress, not on the edge. I spent over 1400 dollars for the mattress, box spring, delivery, and a new... read full review »

Beware of the warranty issues on the mattress. After 2 years and 10 months of having the bed we would rather sleep on the floor then in our bed. It sagges in the middle and very uncomfortable to sleep on. We contacted them and did a warranty claim and they told us the bed must sag more then 1 1/2 before they will do anything. In there letter they say "We do not warranty comfort" That is why people buy these beds and it does not hold up. I would recommend that you stay away from these beds. read full review »

G.E. service warranty said that my contract had expired back on 7/31/08, but my contract shows to expire 11/30/09. I had purchased the orginal contract, then purchased an extension to the same contract due to the G.E. refrigator had multiple problems from day one. They made up a story that I had over payed my contract & they refunded my overpaidment, which voided the 11/30/09 date. Then they said that someone had called & asked for a refund. Which I replied, why would I do that knowing that the appliance was a lemon. This goes on & on & I was treated rudely & they had no interest in hearing my side. DO NOT BUY G.E. PRODUCTS. read full review »

My elderly widowed mother noted power out to three rooms of her home last week and called Waldron. To flip the breaker switch back on, she was charged 635.00 This is outrageous. She should owe no more than the 65.00 servcie call fee. The service tech saw her as an easy mark. Shame on them ! read full review »

I'm very disappointed with the service I received from the customer service dept from Bad Boy furniture store. I bought kitchen appliances fridge, stove and dishwasher machine in Oct 2005 with warranty I might add...Well!!! my fridge stopped working, called bad Boy customer service no response x 2 days, called again...answer machine-left message...no response...called next day...arrange date for Friday...service person arrived (shocked...arrived the stated time as agreed 10 am) states " compressor blown..need new one...have to... read full review »

Very poor Workmanship: Drywall finishing, walls and ceiling with raised surface at seams, cast shadow on ceiling. Painting with trash, no sanding, unfinished areas, and spackle left showing. I had re-painted myself before Christmas - $4K cost. Owners partner said, "I could live with it until I was ready to paint", a duration of five years. Vinyl fascia improperly installed, wood area left uncovered, nail holes showing, and dents in surface. Fireplace hearth broken and spotted with overspray paint, rock covered with overspray... read full review »

My parents, who are on a fixed income - went into Furniture Outlet back in October, and after verbal agreements to make monthly payments for furniture my Mom settled on, they went to the main counter. While the manager Ray was drafting up paperwork, he asked to see my father's ID - when my father pulled out his ATM card (with a Visa logo on it) to get his driver's license out - the manager took the card out of my Dad's hand, without his permission. My Mom yelled at him that it was NOT a credit card, that they DID NOT have... read full review »

Yearly Contract Fee was paid 6/08 in the amount of $178.82. Service call was requested 10/08 at my request. A neighbor let the technician in and was provided with a check made out to Comfort Control, the amount for the service call, if any, needed to be filled in. The technician requested payment of $178.82 and the check was issued. Comfort Control has admitted that this fee should not have been collected since the contract was in effect. Through his staff, the manager, Loius has promised refund of the overcharge of $178.82. Four months later, I am still waiting for my refund as well as a return call from the manager. read full review »

We bought a mrcoffee FTseries for about 50.00 55.00 2 years ago. One day it would not work. The heating element went out. We bought another one after that because we liked all the features on this coffee maker.One year later the same thing happened again. We will never buy a mrcoffee again. Nor will we buy another product made by sunbeam. read full review »

I have owned 2 beachpools. The first was wonderful encouraging me to get another one at my second home. This was a disaster from day one. John took over from his father (family business) and I would have expected the same brilliant product, however his outlook was quantity not quality - I paid double (over 60, 000 cash up front) and ended up with a rush job. My beaches have cracks all over and are getting deeper and longer, there were wholes in the pool and stains formed due to this as the creepy could not clean effectively. The beaches where... read full review »

Nick seems like a nice guy but when its time to get paid you can never get a hold of him, Im not the only one he owes, we cleaned up mistakes for him and he has the nerve to complain about our work and not even pay us, I think he makes it up so he can excuse himself from paying people that work for him, I brought 3 guys to work for Nick two guys even stayed extra late to help him get some work that was done incorrectly straightened out and we never saw a dime he owes my company over a grand. It might not seem like much but its the principle... read full review »

My granddaughter views and reads this sight all the time. I have not really worried about it before. I was reading over her shoulder the other day and was shocked to see the language that was being used. I have invested a lot of money and time in this product for her enjoyment as have a lot of other people. If you approve of foul language, and children being called the b word and what can be done to them then I think that the proper authority should be advised that a children's website, dedicated to children, encouraged by the maker... read full review »

We bought a Serta mattress in 1998 and within two years it sagged on both sides with a mountain between us. Looking at it now it looks like we have a mountain for a bed. We have turned this mattress weekly for 11 years but we're getting too old to deal with this King mattress. I know it is 11 years but it has been like this for the past 9 years. I wrote to Serta but they totally ignored me. Needless to say we are in the market for a new mattress. After having paid over $1400 last time, I'm hesitant to spend this kind of money. read full review »

On 1/29/2009 Thursday I recived a Dishwasher and Refrigerator The dishwasher was installed and then I received the Refrigerator and before the installers came with the item I washed dished and some pots. After they came and installed the Refrigerator I had no hot or cold water They said they did nothing wrong and left. I am still with no running sink water hot or cold. I had called up and told Sears what happened and they said they would look into it. I decided to go to the saled person at Sears and let him know what happened. He was there and... read full review »

WE PURCHASED A DECORA LEATHER SECTIONAL AT $2700.00. UPON PURCHASING THIS ITEM WE ASKED THE SALES PERSON IF THE SECTIONAL WAS COMPLETE AND CONFIRM THAT THERE WOULD BE NO ITEMS IN BACK ORDER (WE HAD PURCHASED FROM CITY FURNITURE IN THE PAST AND HAD ITEMS ON BACK ORDER). THE SALES PERSON WHOSE NAME IS LLOYD DAVID-SLADE ASSURED US THE THE ITEM WOULD ARRIVE COMPLETE. THE SECTIONAL DID NOT ARRIVE COMPLETE AND ESSENTIAL PILLOWS (BACK REST) WERE LISTED AS BACK ORDER UPON ARRIVAL OF THE SECTIONAL. SO NOW THERE ARE CERTAIN AREAS OF THE SOFA THAT ONE... read full review »

Bathroom re-glazing. Over-promised on contract - did not complete job. Questionable workmanship. Did not honor satisfaction guarantee. read full review »