In July '04 we purchased the Kenmore Washer at Sears based on Consumer's Reports recommendations and the dependable "Kenmore" name. Well, 3 years and 3 month later the washer stops at spin cycle and since it's a front loader (never buy one of those again) I can't even get my items out of the washer. Had two service calls and bottom line - can't find the problem. Recommendation is to replace motor and circuit board to the tune of $456.00. When I called Sears, they passed the buck to Kenmore. Kenmore had the... read full review »

I took a job with Girsh Alarm Company in November of 05. The job advertised was for $83K/yr. The job offered was $45K/yr. When I mentioned to Harry Girsh that I was looking for at least $65K he said "I guarantee you will make $65 thousand here." When I came on board I was made to sign an Employee Agreement. In this agreement there are two points worthy of note: 1. "We will guarantee the ability to work overtime in order to achieve the goal of $64,000 earnings per year... These monies can be earned provided that Art comes into... read full review »

It appears that this is a company that doesn't recognize Canada's Thankgiving. My latest billing had a due date of Oct 8th (Thanksgiving) when Canadian banks were closed. I paid the bill through online banking on Oct 5th (Friday) but because of the weekend and Thanksgiving this was not noted as received until Oct 9th. (It shows as paid on Oct 5th) I was charged a late penalty (the bill shows payment received on the 9th). Calling the 888 number had this corrected (or it will be on the next bill hopefully). How many others were also charged a penalty due to a Canadian-based misunderstanding? read full review »

On December 28, 2006, my husband and I ordered Several Yorktown Foxridge/Oak wood /Autumn finish kitchen cabinets at Bath, Kitchen and Tile Center on Greenbank Rd, Wilmington, DE. The Sales Associate, Jenny Lee Wallace, incorrectly designed and ordered the cabinet that was supposed to fit on top of the refrigerator. We received the cabinets at the end of February, 2007 and when ready to install the cabinets on March 6, 2007, the contractor found out the cabinet ordered for the top of the refrigerator (W3018B), had incorrect dimension... read full review »

In a recent trip to the Jockey Club in Las Vegas (Sept. 28, to Oct. 5) the construction in and around the place is extensive. The construction (building twin towers; City Center) basicly goes on 24/7 and the noise from the construction can be plainly heard during the night and day. I ended up buying two pair of ears plugs so we could get some sleep. The Construction will be going on until the year, 2009. I would advised to either find a new location for our club members or strongly stay away until the construction is done. In your... read full review »

I have purchased Whirlpool washing machine Model WM - F65 on 1-1-2007 ( Date of Manufacture by the Company was 16-11-2006 ) in Trivandrum . On 14-10-07 white magic has failed in warranty period and now makes hell of a noise while on . I logdged complaint to Service centre , Trivandrum . They checked WM and told that its PCB has gone bad. This PCB failures in White Magice Model of Whirlpool reported by so many customers indicate Company needs to address this Control PCB failure rate MTBF . Poor washing machine! read full review »

I subhash chandra maji, customer of the above company, consumer no. 03855, booked for refill cylinder on 24/09/07 vide order no.65 but till date I could not get it. I several times made contact with them by phone and person as well but they refuse it by saying that, until unless four or five booking from your area I could not send it. but according to them, now days they are delivering the refill cylinder who were booked on or after 01/10/07. now tell me whether i have any right to get the same or not? Or what to do? can i be calm and quite? please take necessary action immediately. their phone no. 03262200830 read full review »

In December 2006 my husband bought me a table and chairs for Christmas. In April I noticed that the table was peeling and one chair cushions was also having a problem. I called Roomful Express in May and the company sent out a gentlemen to look at the items. Roomful Express was to replace the table top and the chair cushion. It is now October and Roomful Express still has not replaced the items. Every time I call to find out what is going on the keep telling us that its the manufacturer they are waiting to hear from. I recently found out that the manufacturer no longer makes this table or chairs. I will never do business with them again. read full review »

I've never done this before but I just want to see if anyone else is having problems with Sears. Within the past 6 months or so I've had a reoccurring problem with my Kenmore Elite Dryer. When you open the door, the light turns on, but when you go to press a button for which ever load cycle you want, it doesn't work! The last time the repair man came out, they had to replace the whole electrical unit on the face of the dryer... and most likely they will have to do this again. What makes me livid is the lady at Sears say... read full review »

Within the past 6 months or so I've had a reoccuring problem with my Kenmore Elite Dryer. When you open the door, the light turns on, but when you go to press a button for which ever load cycle you want, it doesn't work! The last time the repair man came out, they had to replace the whole electrical unit on the face of the dryer.. and most likely they will have to do this again. What makes me livid is the lady at Sears says "well you have until 2011 for your warranty", my warranty isn't the issue! The issue is, I keep... read full review »

I ordered a dining room set on Sept. 1, 2007 and never received my merchandise. My card was charged alright but after almost two months of calling and e-mailing I've gotten no correspondence back. Finally, I received an e-mail from the company that my order was canceled and I should expect a full refund. That was three weeks ago and I've contacted my visa card company and thankfully they're going to refund my money... not Gately's Family of Fraud stores!!! I hope they put them all in jail. This is the dirtiest slimy crime I... read full review »

Debbie Travis Home Decorating - www.debbietravis.com I purchased some Debbie Travis bowls at Canadian Tire in St. Albert, Alberta, Canada. I ensured that I read all the labels to confirm these bowls were dishwasher and microwave safe. After washing the bowls in the dishwasher, I noticed cracking between the bowl surface and the exterior clear finish. I emailed Debbie Travis (which was almost impossible) and indicated that I was disappointed in the poor quality of the bowls I had purchased. Her assistant, Michelle Lake, replied to my email... read full review »

Our brand new Whirlpool top-loading washer (model WTW5800STW0) was defective as soon as it was installed. The warranty repair was made (after a 2-week delay) and the same problem persists. Multiple calls and the problem is still not resolved. Whirlpool needs to improve its quality control in the factory so new machines are not shipped with defects. Barring that, they need to train their warranty repair staff better so they can fix the problems the factory does not catch. Beware people! read full review »

This fake online service goes out of there way to find credit card users info, than hit them with unknown charges. If you fail to catch it the first time they repeat the process to see how long they can get away with it. Your card company can only charge back a few months. The scam comes from Athomerewards or Passporttofun, which I report once and change my card number so it would not be hit again. They found the new charge number one a year later and began the process again. Beware! read full review »

I purchased a eureka forbes vacuum cleaner trendy steel 0n 23/09/2007 in chennai. I was assured that free demo will be done after the purchase for that I had to spend so much telephone calls and finally they came to my house for demo. Later when I was using i found that the power cord was automatically pulling inside without pressing the auto cord winder switch. I registered a complaint on 02/10/07 in eureka help line and after inspite of several calls to different persons now I am fed up because every time i get that already serviced, no... read full review »

Hello, Approx three months ago Bensons Beds delivered some beds for me, the day before I had my whole house carpeted in cream colored (very expensive) carpet. The delivery men walked across my garden and into my home without foot coverings, ruining my hallway, stairs and two bedroom carpets. Bensons have cleaned the carpets twice and now have said that as they have cleaned it twice I should buy some cleaning materials myself and clean the carpets... I have been calling every day for two months and Pam Hughes refuses to answer my... read full review »

Bray and Scarff - www.brayandscarff.com I bought an entire new kitchen from Bray & Scarff (SubZero Refrigerator, Viking Cooktop, GE Trivection Double Ovens, Bosch dishwasher, SubZero undercounter refrigerator/freezer). I even paid ~$1,200 more than a "big box" store because my Saleswomen was extremely helpful and she assured me that Bray and Scarff stands behind everything they sell). My first call for service for the undercounter frig (it wasn't getting cold) resulted in the serviceman telling me "I have never seen... read full review »

Legend Home Corp - www.legendhomecorp.com Legend Home's foreman, Leonard, lied and told me that Legend Homes and Reeder Flooring were going to send the carpet to Mowhawk, the manufacturers of the carpet to be tested in Mowhawk's lab. After several weeks went by, I contacted Mowhawk and Legend to see what the results were. Legend homes told me they that they had made a claim with Mowhawk. This turned out to be false and was confirmed by Mowhawk's claim office to be completely false. Legend Homes later admitted to me over the... read full review »

i purchased a microoven in saudi arabia and send to my home town in india,unfortunately it was not working so i contacted the service centre in mangalore,karnantaka they are telling me that the warranty is not covered,but i have a one year international warranty,please help in this matter. read full review »

Hi all, I booked a flat from these guys in kaggadas pura by payi ng 1 lakh as advance. my bank loan is ready and every thing from my end is ready but these people are not ready to get it registered, every time when I ask for registration they will say the builder is not there. this is happening for last one month and now the agreement got expired and they are saying no money can be refunded and no flat will be given. Beware of these guys they are over smart when it comes to cheating. read full review »

On May 20, 2007 we contracted Master Exterior and Design to build a patio, retaining wall and fire pit in our back yard. We have many complaints about the work that was done- however our major concern is that they did not fulfill their contract by getting a building permit and they built the retaining wall incorrectly and not to the manufacturer''s specifications and now 2 months after the majority of the work was complete the patio is sinking and breaking apart due to the shoddy worksmanship. We have contacted... read full review »

America's Choice Overhead Garage Doors - www.americaschoicedoors.com Quick service, but nasty customer service -- When we called to get an explanation of the charges, the Manager (located in Dallas/Ft. Worth, TX) became loud and aggressive with me. Stated that he was having a decent conversation with my husband before I got on the phone. Called me a 'Smart Alike', accused me of making threats, stated that he would see me in court if I stopped payment on the check, and told me I could not have the name of the owner and HUNG... read full review »

GE Appliances - www.geappliances.com Sub: GE Profile Dishwasher Recall Repair - Not a True Fix - GE Removes the Sound-Dampening Insulation In August 2007 I had my GE Profile dishwasher serviced for the recall concerning the leaky rinse-aid dispenser and its associated fire hazard. GE's solution was to replace the wiring harness (on which the rinse-aid had leaked) and remove the sound-dampening insulation (which was soiled with rinse-aid). The thick layer of insulation that previously had insulated the entire door was replaced... read full review »

iFloor - iFloor.com CUSTOMER SERVICE HA!!! Let me start by saying this, I have worked in the construction industry for 20 years. I completely understand the process of sales, estimating and installation. I just purchased a home and need to have 1250SF of floors re-done prior to move-in, which is now in 20 days After being given the run around by the Tinley Park store manager, I thought I would give their Chicago store a try. The salesman at the Chicago store (Delano Michaels) I was dealing with was very pleasant and helpful... read full review »

I bought an alarm system from Brinks Home security at the beginning of 2007 and have had nothing but problems. The alarm goes off at least once a week for no apparent reason. After calling Brinks and being transferred to 8 different people, I finally was able to speak to someone who told me that I would have to wait a week to get a service appointment. I am paying an additional $5 for a service contract and the rep on the phone says it only covers limited things and this is not one of them. WHAT AM I PAYING $5 EXTRA FOR??? I asked to cancel... read full review »

Mailed in rebate June 19th and still waiting for rebate. When I call they tell me it was mailed on the 20th of july every time i call they tell me the same thing i think they are not holding up their end of their bargain I bought the stove and like I stated mailed in the rebate form but still waiting for my $50 dollar check. read full review »

1 1/2 years ago I purchased a matching GE Profile washer and dryer because in the last 40 years I've had two GE washers that worked really well. The Profiles are a disaster. The computers on both washer and dryer don't work. If you set the dryer on permanent press it dries for 3 minutes and cuts off. The clothes are sopping wet. I've had the console replaced twice and the whole dryer replaced once. The repairman told me that I'd purchased a completely defective product and he could do nothing more. We told... read full review »

My statement came in the mail (bill) and all my personal information & acc# with the other peoples acc#'s, i was shocked around 8/1/07. I immediately called swiss colony, well they just told me to throw them out??? I asked to speak to the supervisor, well that was a fight with the girl... I would be careful with all this identify theft going on... And what happened to (privacy/security of our personal information ( i called these people and they were shocked, so i let the bbb know & m.d stokes response was she would give me a... read full review »

I own a huskey 1650 powerwash that requires replacement of faulty parts (gun hose assembly, quick connect fitting). An email was sent to Huskey 9/26/07 for the parts order and payment. I have contacted them via email many times, as they provided a tracking number that is not recognized by the shipping service. As of this date the parts have not been received. Is there any recourse that I may have with this matter to be resolved. Plz advise smb! read full review »

Wickes Furniture www.wickesfurniture.com 1500 S Randall Rd Algonquin, IL 60102 (847) 658-7500 Unbelievable i purchased a couch and love seat 3 weeks ago from wicks furniture in algonquin, il. I was told the pieces were on back order and i could expect delivery on 10/05/07, on 10/04/07 at 3 pm the dispatch office calls me and says your furniture will be delivered between the hours of 10 am and 2 pm, at 7 pm they call me and tell me that the furniture i purchased was discontinued and i was not going to get it, all fine and good... read full review »

Walter E. Smithe - www.smithe.com My husband and I have spent over $10,000 at this store and have had the worst experience. Both delivery times, no one has called us to give us a window and we have had to wait home all day. The order dept could not tell us anything! Secondly, we explained that we absolutely needed our furniture by Oct 1st. The company delivered it the second week in Sept, but unfortunately, one chair was the wrong fabric (although it was correct on my order form). I immediately (within 2 hours of delivery) explained... read full review »

On 9/1/07, we had a blackout in our house. My wife called Citywide Electric for service as I was out of town. She agreed to the diagnostic fee of $19.50 over the phone. They sent an electrician to inspect the problem. The electrician quickly found that the breaker was tripped. He reset the breaker without prior negotiation of additional fees. He then turned-around charged us $149.50 for the service. That is in BREACH OF CONTRACT which stated $19.50 diagnostic fee (the entire diagnostic process took less than 5 minutes.) On 9/4/07, I... read full review »

I have contacted Trilogy Pools because that is the type of pool I have to find out how to winterize a fiberglass pool. Of course Bill this areas sales rep will not return my calls. He hasn't for several months. I called Trilogy back and spoke with the operator and she transfered me to one of the owners who never returned my call. I called again and spoke to the operator who took my info and said she would speak to someone who could help me. I called again yesterday and left a message for the person who handles customer service in our... read full review »

I have contacted Trilogy Pools because that is the type of pool I have to find out how to winterize a fiberglass pool because my pool company Castaway has practically gone out of business. Of course Bill the area sales rep of Pa. will not return my calls. He hasn't for several months. I called Trilogy back and spoke with the operator and she transfered me to one of the owners who never returned my call. I called again and spoke to the operator who took my info and said she would speak to someone who could help me. I called again... read full review »

Ordered barstools in August, they charged me in full and 9 weeks later still no barstools. Have emailed in excess of ten times with no reply. They say that they will get back within a day. What a joke. Beware!!! read full review »

We purchased our first amana front loading washing machine at hh gregg, less than a month later the main board has went out, we contact hh gregg, they will not take it back or let us upgrade to a different machine. They give us a number to call for repair, the repair company comes out 10 days later and informs us that the part will take another 14 days to order and then we will have to schedule another repair date. Meanwhile we are arguing with hh gregg on the situation and they will still do nothing even though we just purchased it and ... read full review »

I bought a whirlpool washer 3 years ago from sears, i also bought an extended warranty. The first time I used the warranty was earlier this year. The complaint begins with the time I needed to wait before the machine was fixed, six weeks from my initial call. This means six weeks of $40 a week laundromat visits. Then less than two months later the washer breaks again. After waiting one week for service the technician that came to the house said "there is nothing wrong with the washer, you will just need to manually spin the tub to get it... read full review »

Lane Home Furnishings Store at 12402 South Orange Blossom Trail, Orlando, Florida. The saga continues. Today 10/4/2007 Lane delivered a replacement piece of furniture. They took the original faulty piece to the curb and then unpacked the furniture they were delivering at the curb so I could try it out. The problem was the same so I refused delivery. They called the store manager and he was emphatic that they will not take both pieces back. He was willing to let it on the curb vs. taking it back. His attitude is they tried to fix... read full review »

I have a ceramic glass top electric stove. I smelled a funny smell one night before going to bed chemical or something. In the morning I awoke to a broken stove top. The Warranty Company American Home Shield decided that a broke the stove top by dropping something on it (which I did not ) and refused to pay for replacing it. My stove is only 2 years old and I have had Home Warranty service for 3 years. Not only did they decide not to pay for a new stove top I ended up paying a $55.0o service fee to boot. I got in touch with... read full review »