I was on a flight from Beauvais(France) to Shannon today 7th Feb 2009. I left my new Cannon camera on the flight. No surprise Ryan air did not find the camera. I have called Shannon Airport lost and found, Ryan air baggage service etc. I would really appreciate any help at all??

I had booked online for hand luggage only from Liverpool to wroclaw(poland). I was due to attend a funeral and had had to pack an extra suitcase to take with me. When I arrived at the airport at 5am(Flight due at 6am), I was aware that i had little time. I went to the check in desk and explained that i had brought said suitcase and asked wheher or not i had time to check it in. "Yes, you have plenty of time", I was told. I was given a receipt and instructed to go to ryanair's desk to pay £28 for excess baggage. the queue for this desk was long and visible from the check in desk(ie to the man who'd told me i had "plenty"of time)and i stood there for approximately 20minutes growing more and more anxious. The ladies behing the desk were in no way capable of dealing with the amount of people like myself awating flights. by the time i got to the desk and paid for the excess baggage, it was 5.25 and i was panicking. I was given two sheets of paper and had my original print out from the online booking taken from me. I took these and ran as quick as i could to security. It was only when i arrived at security-some considerable distance away-that i was told these articles/receipts were not the boarding card i should have been given. I therefore had to run back downstairs, apolegetically barge past the still huge queue, where the monosyllabic desk clerk passed me the boarding card. Needless to say, by the time i ran upstairs to security(again-even after being kindly rushed through it by airport staff)I had missed my flight. I got to the gate at 5.55am and was told I'd been offloaded by the captain...along with three others. my suitcase had, however gone with the plane!

I did not complain at the time as there was really no-one to complain to at the time, plus i know how it is to work with angry, unreasonable customers and how little help they get and of course the plane had left;it seemed pointless going crazy about it. I requested an address/email/phone number to address my complaint to and was given a fax and address of head office in Ireland. i would just like to know How and why i was not given my boarding card..how they can offload me-due to their ineptitude, yet take my luggage(!)and then be so disinterested when i'm trying to get an alternate flight. There was no instruction from the staff at the desk and i was told i had plenty of time. Also when i realised the predicament of my situation i went to the desk again to enquire about next flights and the whereabouts of my luggage, the staff were so clueless(they told me it would"definitely"be in baggage reclaim and they didn't know where wroclaw is...?!)I had to bite my tongue. I have flown with ryanair on numerous occassions and have never had a bad experience before..but this one cost me valuable time and money at an awfully difficult time. the case contained clothes for both myself and my fiancee's sisters' funeral.

I eventually had to get a flight to krakow-300kms from my final destination through easyjet at a cost of £98, one way and then a grieving father to drive and pick me up at 8pm from that airport.

I booked a return Flight to Dublin for two people with Ryan Air, I paid by Debit Card and when i received my conformation i noticed i was charged £19.00Debit card fee. This amount for a Debit card is a total rip off by Ryan Air. My total fair return was only £30.00, GBP taxes, , Fees and charges amounted to £72.48 with a separate Debit card charge of £19.00.

We are all very aware of the hidden charges that Ryan Air attach to their bookings.The public think they are getting a good deal when in fact they are been ripped off. Ryan Air should have to show the the total price of the Air fare like the other Airline.. I now hear they are going to start charging £1.00 to use the Toilet. What next Possible a seat tax or maybe a charge for breathing Air in the cabin.

I can supply evidence of the charges made and will give any information that may be required.

A description of the good or service offered and what happened. I recently made a booking with Ryanair flying from London Stansted to Rome Ciampino on Wednesday 19th March 2008 (Flight number FR3002). The flight was scheduled to depart at 6.10am. When I arrived at the check-in desk at 5.32am aware that it should have closed 40 minutes prior to departure I assumed I had therefore missed my flight. However, the agent at the check-in desk accepted me on the flight and proceeded with my admission.

By the time I had finished the check-in it was already 5.37, I then made my way to the Security Control/Departure Gates entrance.

The queue started from outside the actual Boarding card and liquids first control. I kindly asked if I could jump the queue but I was refused. By the time I passed the Security control including the footwear control it was already 5.56.

At this point I began my run to Gate number 54 (the last Gate of the Airport) without stopping. I arrived at this Gate at 6.05. The Gate was now closed and I was not allowed onto the flight.

I strongly believe that if YOU allow a passenger to a late check in, it is your responsibility to give them enough time to arrive at the Gate.

This situation put me under a great deal of stress having to go back to the help desk and having to speak to very rude customer service agents, who advised me to pay £257.62 to be able to get onto the next available flight.

I then asked to speak to a supervisor who tried to help me with my issue but I was then told that according to Ryanair terms and conditions I had enough time to arrive at the gate. Even though I had just explained that I could not in fact make it because the time given was just not enough to make it to that specific gate.

Following that conversation I then had to wait 2 extra hours to collect my luggage and missed the next flight to Rome, which luckily hadn’t been booked yet.

Later on that day I then managed to book Flight FR3006 to Rome Ciampino departing at 12.45pm. I had at this stage been in the Airport for 7 hours and missed a very important business meeting, thus resulting in a substantial loss of earnings.

I booked my flight from Paris to Glasgow on RyanAir website, but forgot to do the online check-in before going to Glasgow. So it cost me 80 euros !!! for me and my girlfirend ! It's really abusive price, don't fly Ryan air, they are robbers !!!