I purchased flights for my family to join us and had seen the price dropped and had the so called price protection. I requested the refund of the difference knowing that each person received the refund less $40 for admin fees. I received an e-mail requesting more and more information. Even had my daughter call to give the information requested as I was on vacatiion out of country. The in turn said it had to be me so I called them and once again said that they could not help me since the address was different from the payee to the ticket holder. So I tried several times calling from out of country and to no avail. So to this day I did not recieve any monies in the price drop protection it is all a scam in my eyes and pocket book. I will no longer deal with Itravel 2000.

The airlines had a weekend seatsale on and Itravel2000's website reflected these prices through the weekend. Instead of booking directly with Westjet or AirCanada we chose to book on Itravel2000. We booked at 6:30pm on Sunday night which was clearly part of the seatsale which lasted until midnight. The transaction went through and then we received an email the following Monday saying they would not honor that price and that we owed another $150 as there had been a price increase when the seat sale ended and when they came into the office the following morning. We feel this was FALSE advertising and that they should have honored the original price until the deadline or clearly state that the prices would only be in effect until THEY closed that day. That way the customer could have booked with the airline directly. When we called and spoke to an agent about the situation they were etremely rude. I will no longer use this site to book our trips and flights as we had in the past.

Re: Disclosure, false advertisement, unfair business practices


Booked/and took money August 27th Invoice is printed and sent on September 28th

False ADvertising-Lowest Price Guarantee(Anil k) could not match price that redtag had to offer at the time of booking/in recording)

Price Drop Protection- Does not disclose/misleading from reasonable person's understanding. full terms and conditions.

Public's usual undertanding of Price protection is that the company will protection against the price drop of competitors (hence no shopping around or waiting) not their own prices:

The public's understanding should overule the Corporation's lawyer's intentional deception of the public.

Legitamate Price drop Protection Programs:

http://www.bestbuy.ca/en-CA/help/what-is-your-lowest-price-guarantee/hc1001.aspx
http://www.futureshop.ca/en-ca/help/our-lowest-price-guarantee/hc80.aspx
http://www.expedia.com/daily/highlights/best-rate-guarantee/default.asp
http://www.hotels.com/customer_care/pillar/price_guarantee.html
http://www.pcguide.com/buy/ven/eval/priceProtection-c.html
http://www.priceprotectr.com/
Please see definitions:

http://www.wisegeek.com/what-is-a-price-protection-guarantee.htm
A price protection guarantee extends assurances to a consumer that upon buying an item, if the customer finds the same item cheaper from another vendor, the original seller will match the price by refunding the difference to the buyer. Some vendors advertise an even greater offer, such as a “115% price protection guarantee, ” indicating they will refund the difference plus 15% to give the customer an even deeper discount. A time restraint of 30 days is typical, and other conditions apply which can vary among retailers.

Full terms and conditions link is on the invoice which was printed a month after the date of booking and after I called numerous times for invoice.

ITravel2000 cancelled after already agreeing to retain reservation to save the cost of$150.00 reimbursement knowing they could sell the trip for more.


Other Links I found on ITravel2000

http://www.flyfromcanada.com/cannot-...-comments.html

http://www.tripadvisor.com/ShowTopic..._Republic.html

http://huecolor.com/search.php?qq=It...tection%20scam

http://www.xomreviews.com/itravel2000.com

http://forums.redflagdeals.com/itrav...n-scam-817824/

http://forums.redflagdeals.com/itravel-2000-price-drop-protection-scam-817824/

A copy of email to iTravel2000:

Dear Mary, Public Relations at ITravel2000,

I am writing to express my deep concerns with the vacation that I took last December through ITravel2000. I hope that you will take the time to review my concerns carefully, as I think that they are important and not only represent my own story but should also serve as a warning to other visitors.

I arrived at the hotel Marea del Portillo on December 14th, 2006. This was my third visit to the hotel in the past couple of years and I have always found my stay here relaxing, enjoyable, and comfortable. I was therefore looking forward to the same experience on my week-long stay at the hotel. However, on December 15th, 2006 all of this changed. Between 4 o’clock and 5 o’clock in the afternoon my digital camera was stolen from my room. This could only have happened either in the 10 minutes I was gone from my room during this period or in the time it took me to have a shower, during which I would not have heard someone enter my room. The loss of my camera is of course extremely upsetting, but my concerns extend beyond this material loss.

I believe that the theft of my camera is indicative of a greater problem at the hotel. During my stay I heard of several other thefts that had happened around the same time, leading me to believe that my story is not an isolated occurrence. The direct possibility that the theft of my camera occurred while I was in the room is a truly scary thought. The only people who could have gained access to my room would be those who could by-pass the electronic key card system. Adding to this, I was shocked when I found that the electronic key to my room 217 also opened room 215. This realization made me realize that the sense of security offered by the electronic key cards was absolutely false. All of these realities points to an obvious lack of security in the hotel which needs to be addressed immediately.

I also have serious concerns with the way that hotel management responded to my report of theft. I immediately notified hotel management, in particular Julio Naranjo, about what had happened. After asking many questions (some of which were definitely not important or relevant), he said that he would change the codes on my room and also check the records for the electronic key cards. I never heard back about the results of this investigation. The police were called in and I spent several hours compiling a police report. The management did not seem overly concerned with the theft of my camera or with the obvious general security problems at the hotel. I spent much of my vacation inquiring about the status of the investigation. This obviously affected the amount of time that I could spend enjoying the vacation I was supposed to be having. The person in charge of public relations at the hotel, Alvares Naranjo, would repeat again and again that she would have to wait until the police report was completed to take any further actions. I was also promised a copy of this report, which I have, unsurprisingly, not received. Mrs. Navajo did not seem overly concerned or willing to take the necessary steps to address my problems.
To this day I have not heard back from the hotel in regards to my camera or my security concerns. I am attaching a letter that I sent to the address given to me by one of the hotel’s managers, Julio Naranjo, which was returned because of an incorrect e-mail address. I am myself a manager at a hotel in Canada and I know that this is not the appropriate or responsible way of dealing with customers. I feel that hotel management is ignoring my concerns, and by doing so has shown disregard not only for my own safety and security but also that of other guests. It is sad and disappointing that my vacation at a place I knew and trusted was ruined both by the actual theft as well as the lack of concern shown to me by hotel management. The Marea del Portillo hotel has lost my respect and appreciation, and I will certainly inform other travelers about my story. I would very much appreciate any help that you could offer in resolving these issues, any further steps I can take, or any other input you may offer.

Sincerely,
Danuta Piekarzewski

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to
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[email protected]
[email protected]

From: Danuta P
To: [email protected]
Cc: [email protected]
Subject: Stolen camera
Sent: December 28, 2006 9:31:49 PM
Dear Julio Naranjo,

I am writing because it has been a week since I departed from your hotel. As you are already aware, during my stay here my digital camera was stolen from my locked room, an occurrence that is simply unacceptable. I spoke with you about making reparations, and you told me that this would happen once the police report was completed. It has now been a week and I have not heard back from you, which is also unacceptable. If you need more information about the camera I can pass it along with an acquaintance who is arriving on January 4th, 2007.

Thefts in a hotel leave visitors with an extremely negative impression of the hotel. I know for a fact from speaking to people that the theft of my camera was not an isolated occurrence at the hotel during this time. I recommend that you seriously look into the more general problem of theft, as this would no doubt have an impact on whether or not people choose to visit your hotel if they were to be made aware of this.
I am awaiting your prompt reply in this matter as we discussed while I was staying at the hotel or I will be forced to consult others about what further steps to take. Please send your reply to [email protected].

Sincerely,
Danuta Piekarzewski