PRO64Jq Laptop bought in June 2010. 24 Month Warranty by ASUS.
2 weeks ago after a Windows Update Installation I switched of my pc. Windows took the time to apply the Update. then Laptop turned off.
The day after the laptop refuses to boot.
Opened a call to ASUS then an RMA GBB3150451.
The 3rd Pary supplier (ASUS doesn't fix Laptops by themselves) informed me that, after running the ASUSS Procedure, it has been discovered that the HDD is reporting Errors that are not covered by Warranty because it looks like it had a shock. 150£ is the supposed amount of money I should pay to replace the HDD and to reinstall the Software.
The Laptop has never been moved from the Desk (I use it as Desktop due the limited space I have in my room), it is connected to an UPS and the UPS is plugged to an Electrical Surge extrension Lead to prevent Electric shock.
Sent a complaint to ASUS as a 10 month Laptop, never moved got the HDD broken by Itself and this is not covered by Warranty!
After being an ASUS Customer for the last 5 years and suggesting everyone to buy an ASUS Laptop (I always bought ASUS Laptops due the excellent Warranty Support received in the past) I am changing my mind starting to think that ASUS is alligning itself to the lowest standards available on the MArket.
Waiting an asnwer from ASUS after I escalated the Issue with the Case ID=WTM2011052619127653, WTM201105261945508182 and WTM201105261822265991

ASUS prospective customers be warned. I have purchased many, many products from all the major and minor companies on this planet. But I have never been as frustrated as I have been in dealing with ASUS. Their customer service has literally out right lied and given misinformation over and over to our family. Try calling their customer service and you will see what I mean. We purchased one of their netbooks with a defective battery. After trying to call them, and going through menu after menu before actually being directed to a human, you are put on hold. Then half the time, the phone just gets disconnected. But even when you do finally get a human, and they tell you how to get an RMA. You have to of course document your purchase and date. But a week later, after thinking the RMA was good to go, you get an email telling you your purchase is out of warranty. After repeated calls and emails, with all kinds of new documentation, and finally getting them to agree you indeed have a warranty, they tell you to send the defective item, in this case the battery, you have to pay to send it back to them. Then even after two weeks of them receiving the defective item, they don’t send you the replacement. We have called, and emailed them many times, and good luck getting anyone to help other than say they will escalate the claim. Then you can expect nothing further being done again. We again are calling and emailing, and finally get an email saying the battery was sent last week, but they don’t have a tracking number. How is that possible? So we wait a while more, and still don’t receive the item. Call and email again, and now they say, they don’t know why we got the email, because it hasn’t been sent out yet. Then we try to get a supervisor. That is all but impossible to do. They are never available, but they offer to get your information to a supervisor and they will call you. That call never comes, and we have tried several times, including leaving a message with the supervisor and having the CS rep send them a message. We called the main switchboard, and asked for someone who is the supervisor’s supervisor. Evidently, there is no such animal. They just keep shining you on and on. We have even contacted Taiwan, and they handle things the same way, either no response or more lies and misinformation. There are a lot of quality companies out there selling the same merchandise, and you don’t need this kind of frustration. Shop else where and save yourself a lot of grief.

I have had my glitchy Rampage 2 Gene for over a year before the board finally gave out on me, luckily it was still under warranty, I had contacted customer support and they sent me through the typical trouble shooting process which is understandable, they issued me an RMA, I sent the board in and in two weeks I received a "reconditioned board" that had been damaged, missing parts, parts floating around in the anti-static bag and best of all obvious physical damage to the heat sink. I suppose since I really needed the board back I could have just accepted it and got on with my life...but why would I since the board I sent them was electrically non-functional but physically was in pristine condition (I take care of my stuff) so I immediately called Asus and after several hours and a couple of promised call backs that never happened I got a hold of a rep via chat who then informed me I needed to call so...after a few hours and half my day I got a hold of a rep who asked about the condition of the box and the box the box was packed in, both were in perfect condition so I guess they couldn't blame fed-ex, I was then asked if I installed the board and whether or not it worked, NO I DID NOT, why would I? It was shipped with physical damage and personally I don't care if it works, I have a warranty and expect to be put back in the same condition (or better) than I was in before the failure. He then informed me that I needed to take pictures of the motherboard and mail them to him so his supervisor can see them and make a decision, he would get back to me right away and we will do an advanced RMA. Well I did what I was asked to do and after a day and a half I decided to call back, I then had to resend the pictures to another rep and he said he will send me a pre mailer for fed-ex to return the board in an hour or two and will set up an advanced RMA. So another day and a half goes by and decided to call, well after several hours of frustration I opt to chat with a rep, this guy takes care of the pre mailer and tells me they dont have a board to send back to me right away but one is being held and will be avail by the time I send him the fed-ex tracking info, well they received the board and sent me an email stating "Dear customer,
We have found that the serial number in RMA request does not match your motherboard rma. This will be corrected at our facility. Unfortunately this means your Advanced RMA will be processed as a regular rma return. A regular RMA typically takes ten business days from the date of arrival to our facility." ARE YOU KIDDING ME!! This was not my fault and I feel should not be my responsibility! I have been completely cooperative and more than polite and patient and customer service has given me no reason to complain until now, when I called to stress my concern about this issue they pretty much told me it was no big and it happens all the time. Again why is this my fault and why should it be my problem, I didn't fill the paperwork out wrong, I politely did what I was told and now I am being further penalized for it, to make matters even more frustrating I cannot track it one the automated repair status page and get treated like a d**k every time I call to discover the status.

We took our son's notebook in because it wouldn't charge anymore. It's in warranty and we didn't think we had to do a back up, cause it's just the charging that's a problem. Without contacting us the geek squad replaced the hard drive. According to them it was faulty. Now they wanted us to get an operating system for the new hard drive. That will cost us, while it should be in warranty! We will never buy anything from Best Buy again and definitely never ever use the geek squad!!!

I am speechless and upset about what Asus co. have done to me and how it effect my business and my professionalism.
I already spoke to supervisor about this problems on Monday Nov. the 8th. He promised he will fix the mess and send my notebook back to me with the overnight delivery...
Just today I called and asked for it and nobody seems to be responsible for this mess. So I called to Puro Co. and asked for it again.
First of all it was not Puro delivery company and it was UPS. Secondly, the wrote postal code wrong and it is suppose to be V3E... not b3e... !!!
The package was shipped on Nov. 3rd. but instead of coming to my address in BC it went to Nova Scotia.
As of today (Nov. 16) I did not receive my laptop.
Again nobody seems to be responsible. every day it takes me 1 hour to discussed withe support line and hearing the same word sorry this was human mistake.
Why Asus punting its own mistake on my shoulder? When can I get my laptop back from repair centre?