I highly urge people to shop some where other then Zales. My husband and I upgraded to an almost $5000.00 bridal set, after a couple of months my diamonds were falling out, I think I was missing 6 or 7 by the time they agreed to "fix" my ring. They sent me back a dull ring, and now, again, I have three diamonds missing from it!!! I work in the fashion industry, and do plan on getting the word out to all of my clients to stay away from Zales!!! They need to go under and I would love to help push em down!!!

My Husband bought me a ring 5, ooo dollar in year approx 1998 . the diamond was suppose to be unique trillion cut it look milky and stone look crack. I bought in zales in Hobbs n=New Mexico. i tried to trade it in at zale oulet and sell it at a diamond shop and was told it wasnt worth any thing please let me know what you can do about this iI have never had any trouble with Zales diamond before please contact me at 832-326-0872. Loretta keeton

I bought my wife a diamond ring and cross and had, without being told the cost, 100 dollars added to the bill for protection policy. Unfortunately the ring had to be resized and when collected was so big my wife cannot wear it on any finger in case she loses it, she didn't try it on in the shop as we were in a hurry and took it on trust since the assistant had measured her finger. The ring was in no way correctly resized and we were unable to return as we had to travel to LA before returning home. The protection policy is useless as it would not be easy to send the items back to be checked every six months as I live in the United Kingdom also my own insurance would cover any mishaps. The policy states that if these items are not checked every six months the policy is null and void. Being English and my wife having left the shop I feel that I was misled into thinking the policy was free and was unaware that the policy was so costly, I was given no opportunity to refuse it which I would have done. I am a bit worried about returning the ring and requesting a refund, within 30 days, as it may get mislaid or not received. I am not sure how we stand in our relationship with the USA and complaints.

On the 9th of December I ordered a ring for my wife off of the Zales website. It was a special order ring and said that it could take up to three week to deliver. On the 24th I received a email with a 15% discount and a message that they were sorry but it would not make it by Christmas. I understood and was grateful for the discount. It was Christmas and business was busy. Three weeks would put the delivery around the 30th. On the 30th I called and was told that they have no way of looking up delivery status on my order because it was a special order and subcontracted out to a jewelry maker. They said that they would put in a request for the status to the subcontractor and should hear back in a few days. On the 6th of Jan, with still no contact from Zales I called again and was told the same thing. I asked to speak with a manager and they said that they would personally email the subcontractor and call me back in 24 to 48 hrs. I repeated this all again on the 12th and 20th. I finally had enough and canceled the order. I know it is not as bad as some of the other stories but how can a company not know what the status of a order is? I know have to go out and find another anniversary gift that is a month late!

Re:Emerald Cut ring purchase price $ 4, 799.99
Cert#32105779

Myhusband purchased this ring November 2004 ...I began to notice a color change after I had the Zales people send it off for a sizing. It is white gold and it started showing a yellow tint about 1 year ago. I said something to my husband and he could not see it. But, I am a women and love pretty jewerly so, I was difitenly noticing it. I brought the problem up at the store and the manager said it needed to be sent off and have it polished etc. She sent it off and it took 3 weeks to get it back but, she said she sent it somewhere else (because it was not done right) and so it did not get back from that place for over a week after I had another visist with her. I received it today and one of the diamonds in not centered where it should be...This was not this way until it had be sent out of the Lawton store to the repair shop and then sent out to the 2nd repair shoP. I love this ring b ut, the service is no good. I expected to be contacted before it was sent out the second time. Someone is not doing their job ... after spending way over $10, 000 with Zales since August 1982 I feel like they are taking me for granted and do not appreciate good customers. Ii have good jewerly but, it cannot be serviced by every Tom Dick and Harry .. who does the repairs etc for Zales? some wierdo that has not education in jewerly? I intend to take this up with the manager asap...Then I will have to wait another month or so to have the stone reset. Every time we go in the store we have to deal with someone different.My other complaint is that I purchased a band that matches my Zales Diamont 1 ct. and I was told that I would have to pay for the sizing...what is the deal there. Do you require everyone to pay for sizing???? I never knew that...If you want to sell something you have to have it sized to fit the customers finger. What has happend to good service for what you buy????????? I really would love just to have my money back or a new ring...)Please check this out and give me a answer...June Cantrell, 3405 Rambling Oaks, Duncan, Ok 73533--580-252-4113