I ordered a ring from Zale’s on 09/24/10 and received it about a week later. When i opened the package and found that the ring that was sent was not the one I ordered but instead was a 1/2 ct cluster ring and not a 1/2 ct 3 stone ring as I originally ordered. I called the 1-800 customer service number to inquire as to my options on how to get the ring that i originally ordered and was told that the ring that I originally ordered was not available anymore, I cannot return the ring to any store since it does not match what is on my receipt, and i cannot get a similar ring to replace it. After speaking to 3 supervisors, 1 Senior Supervisor and numerous customer service reps, i was told that everyone is entitled to make mistakes, they offered me a full refund which can take up to 30 days after they receive the ring which means that my refund could take until Nov 5th 2010, and finally they offered me free overnight shipping which is worth 21 bucks. So this basically means that today i am out of about 300 bucks and no 1 year anniversary present for my Girl Friend. Do not ever in your life purchase anything from a company that shows over and over again that they don’t care about the customer. This by far is the worst customer service experience I have ever had.