AS PER THOUSANDS OF OTHER PEOPLE I WAS CONTACTED BY YES LOANS SAYING THAT THEY HAD BEEN PASSED ON MY DETAILS FROM ANOTHER COMPANY AND THAT THEY COULD DEFINITELY OFFER ME A LOAN. ON HEARING THIS PHRASE I DUBIOUSLY PAYED THE (approx.) £50 FINDERS FEE FOR THE LOAN. 3 YEARS LATER AND NO LOAN. I HAVE TRIED ON NUMEROUS OCCASSIONS TO CONTACT THEIR CUSTOMER CARE TEAM TO ARRANGE A REFUND OF THE FEE BUT MIRACULOUSLY AFTER 18 PHONE CALLS AT VARYING TIMES OF THE DAY THEY SEEM UNABLE TO CONNECT MY PHONE CALL WITHIN 1 HOUR OF BEING ON HOLD, HOWEVER, THEY ANSWER THE PHONE EVERY TIME WITHIN 5 MINUTES IF YOU PHONE THEIR 'SALES' TEAM.