Paid for 3 years service in July. Wanted to cancel remaining contract. They said my $233.00 credit was submitted to billing for processing 10-01-2008. I did not receive the funds. I contacted on-line 5 times over two months and made 7 phone calls during same period. I am told that I will receive a phone call with 24-72 hours. No one ever contacts me.

I have not received the funds and I am left totally frustrated.

Dave

I have 2 radios with XM, which were signed up 16 months ago. One was on a 3 year pre-paid contract, the other is on a 12 months pre-paid. The 12 month pre-paid ended, and was no longer needed. Apparently, somewhere in the fine print, I had to call and wait on hold, only to cancel a contract that I didn't want to go past the 12 month mark in the first place.

XM called me with some pre-canned Voicemails, stating that I might end up "Missing my great service" if I don't renew. Nothing stated that it was more than a Marketing ploy.

Imagine my amazement when they turn off my first radio, the one that I pre-paid 36 months for! Their reason is that since I did not call in to cancel, I owe them $175!! And, they will not turn back on the radio that I paid for, until I pay...

This one is going to court, so I will let you know. Don't be stupid, just buy and iPod or use the normal radio. XM has bad service, and bad reception in many areas...

Called xm 1/11/08 to take advantage of special pricing promotion. Called back on 1/20/08 to cancel because I still had not activated the radio. Rep offerred me 3 free months and told me that I would not be billed any further if I did not want the service after that (no need to call back in). Never activated the radio but a few months later got a bill. Have been calling them ever since and they keep telling me they will research and get back to me but never do.

It is very difficult to cancel service with these guys and they will lie to you to get you to renew. Buyer beware!

I had XM Radio for the free trial and agreed to a 3 month special billing rate. I had to contact them about the charges.

3 months later, when the time came for this to expire I called to cancel and they offered me another 3 month special. I was billed incorrectly and had to call again. After a 10 minute wait they agreed to credit me the difference but the woman was very condensending. I had a really bad day and her attitude just touched me the wrong way. I mentioned that the length of this call was beginning to aggravate me and I was thinking about canceling my service - she laughed. At that point I asked to speak with a manager and she said 'yes, we will credit your account'. I asked again to speak to a manager and was put on hold for 8 minutes. I hung up, called back and canceled. The funny part - even after asking what they could do to keep me, they pro-rated the cancelation for 3 days. I asked him to make sure my reason for canceling was recorded. Perhaps the CSR was new and needs additional training but they should learn from it.

I have had it with inept customer service. I am the most patient person in the world if someone is working on it but I won't tolerate poor customer service any more. I would rather transfer my business.

In late August, I was sent a letter in the mail that let me know my credit card had been declined during the renewal process.

I called to verify that they had the right information and they listed the last 4 digits of the card - but did not confirm the date.

It did not bill, so I called back. This time, we confirmed the date, but, I didn't want to risk a double-billing, so told them to wait and I went ahead and paid the due amount online. They agreed not to charge me.

At this point I began receiving automated phone calls once a day (Sept. 3, 2008) asking me to call them back to prevent a service interruption.

I did and informed them I had already paid. While I was waiting to get through, I noticed that my card had gone through on the automated system as well, even though I had told them previously that I wanted to pay online.

Now I was speaking with someone and had two requests... stop calling and refund one of my payments. I was told they would.

When I continued to receive phone calls, I got frustrated and asked for them to cancel my service. Rather than listening to me, the operator (who was obviously overseas), told me that he was going to discount my service to $5 each month. I begrudgingly agreed - if only they would stop the automated phone calls.

Several days went by and STILL - the calls kept coming. I finally decided to call the heaquarters in D.C. and after being first redirected (automatically) to the overseas center, I hung up called back and dialed the operator to demand a stateside location.

I was put through to Malora who refunded the remainder of the $5 discount and supposedly took me off the call lists. After doing this, she took a long pause and I asked about the cancellation and refund of the second payment because of the harassment. She quickly said, "Oh yeah, we'll do that... call back if you still get calls."

Two days went by and I was still getting calls, so I called her back and she told me to wait a couple more days for the system to clear out my data.

Roiled - but helpless - I agreed. Still, more calls came. I'm now waiting to hear back from Darryl Peete, her supervisor, who tells me that he is going to get confirmation on whether my name is still in the system.

In all, this process has gone on for about three weeks. He offered me 3 free months of service, but I refuse to deal with a company (as I told him) who can not control their own computer systems.