On March Friday March 27th my wife's car XM Radio was inactivated, supposedly as a result of a billing problem associated with the credit card she was using to bill the account to.

She called XM to correct the problem and was subject to 5 minutes of hard sell as the cutomer serve rep tried to get her to subscribe to more expensive service options. She stood her ground and the service was restored.

The next day a close friend of hers complained that the same thing had occured with her vehicle's Sirius account on the same day. Recall that Sirius and XM have now merged.

Coincidence or an ongoing scam? Please post if you have experienced a similar incident.

If you ever had XM radio check your credit card statements. I've called twice to cancel and after long hold delays and alleged cancellation, I still get monthly credit card charges. It seems that the only way to end this will be to cancel the credit card.

I have been an XM subscriber for several years now and listen to XM via the car's receiver (both of my cars have it so I have a multiple user account) when on the road, or via the online service when at home or work. I have broadband connections and so the online service sounded relatively ok at the high speed rate. I was notified in February 2009 that on March 11, the online service would no longer be part of my package. However, if I agreed to sign on for another 3 years at this offer time, I could continue to receive online content. So I did and my credit card was billed.

After March 11, I went to the XM online site and went to my favorite music station. This time, the music sounded horrible and realized that I was listening to it at the lower data rate. When I went to switch to the higher rate (as before), I was told that the higher rate required additional fees! I was not told of this in the original offer and the quality of the lower data rate is unacceptable.

I had a one year subscription and they don't tell you they autorenew and continue to charge you. I called to cancel it three months early and was told I could not get a refund (lie). Instead they sold me another radio ($20) to finish out my contract. At the end of that, they auto renewed it. I called again and complained and was told "sorry for the mistake, you owe us nothing and you account has been cancelled." Then I got a bill from them for $20. They charged me for an extra month. When I called yet again, they said it was part of the contract and I owed it. I told them I was told by their person I did not owe it they said that couldn't possibly be true. So Iasked to have a copy of the audio tape (for "quality purposes") I was told I could not have it for legal reasons. Now they are turning me over to collections. Lies and scams!

All I started out to do was remove one of my three XM radios from my account. I could not get through on the phone and after several attempts, I got placed on hold and transfered from one department to the other wherein no one had the ability to modify my account.

SO I contacted them via their online email system. The response was to call the 800 XM number to process my request.

I finally waited for them to contact me.
Eventually they turned off one radio on the account, but not the other.

After getting several collection notices I called in to a collection department phone number... Guess what, got straight to a customerservice agent with no waiting or hold time.

The rep stated that their system showed previious communication attempts and call ins. The would not disconnect the radio to when I first started contacting them 2-months prior.

I tried to be as calm with them as possible and they later agreed to have a manager review the account and call me back.

I received a call the next day on my voicemail with a first name and a phone extention. I followed the directions in the voicemail... called 800-XM-Radio and sat on hold for over 10-minutes and asked for the specified phone extention. They then told me there is no telephone extention. To this day I have no follow-up from them.

All I ever wanted was for them to be honerable and provide me with a legitimate customer service experience. Now that they have no competition in the Market place, they care less about service.

I wanted to continue the service but now cannot support this organization in their sleazy bag of tricks. They have lost a customer.
I will now just pod cast for now on.