I was overcharged by XM radio on July 14th. They stated over and over, after me verifying that they were only going to take $27 out of my account. The next day they had taken $121. I have called 3 times, always being assured my money would be returned...it has been two weeks and still no refund. Also, by taking so much, they overdrew my account causing me fees.

In October 2008, I activated a radio on a 3-year service plan, and paid in full by check. In May 2009, XM disabled my service, and a month later sent my account to collections showing a balance due of $163. In the intervening months, my statements (on a pre-paid account) looked as if they were created with a random number generator.

-The November '08 statement showed my payment of $307, an unexplained $401 charge for "XM Service", an unexplained credit of $339, and a balance due of $66

-The January '09 bill showed a previous balance of $68 (December added a $2 late fee), and a credit of $376.15 for "Adjustments/credits", and an amount due of $-307 (credit)

-There was no statement in February, and the March statement continued to show a credit balance of $307

-A week after the March statement, service was interrupted. My wife contacted customer service and was told there was a balance due of $41. Aggravated and anxiuos to get service reactivated, she paid the amount over the phone by credit card.

-The next day, a statement was issued showing a previous (credit) balance of $307, the recent payment of $41, a charge of $349 for "XM Service", a charge of $14.99 for "Activation fee", a $14.99 credit for "Adjustments/credits", and an amount due of $0.00. The account detail showed that the radio was now on a new 3-yr contract as of 3/18/09

-The first week of April, we added a second radio on a 2-year contract, for an amount (according to the CSR and XM's published rates) of $188 plus $14.99 activation fee.

-A week later a statement came showing the new radio and the correct charges in the detail for that radio. But the rest of the statement was hash. The service detail for the existing radio (the one with the paid 3-yr subscription) now showed a 1-yr subscription (and an amount due as if the 3-yr subscription had never existed). The account summary showed a previous balance of $262 (just 3 weeks after the second April statement showed a $0.00 balance), a new charge of $265.79 for "XM Service", an an "Adjustments/credit" of $186, and a balance due of $358.

-There was no statement for May

-The June statement showed a previous balance of $358, and an unexplained credit of $66, with a balance due of $299, and the second radio was longer listed on the account.

-I contacted Customer Service, and after a half hour of "but the bill says you owe...", I got a CSR supervisor to go over the past years statements with me, line by line. When he got to the end he agreed that not only was the account "a total mess", but that he thought we were actually owed a credit. Unfortunately, he also said that he didn't have the authority to correct the problem and that he would have to refer it to Accounting for review.

-The same day as the above phone call, a new statement was issued, showing a previous balance of $301, an "Adjustments/credits" of $172, and a new balance of $135

-A week later I was contacted be someone from Accounting, who could only say (over and over) that there was a balance due of $135. Me- "What about the canceled check I'm holding for a 3-yr subscription" - him- "You have a balance due of $135". When I insisted that he go through the past years statements with me to explain the balance, he said that he would have to transfer me to his supervisor, but that she was unavailable and would call me back within the hour.

-That was the last I heard from XM Radio . . . until I received a collections letter from CCA (XM's pet collections agency), now claiming a balance due of $163

-So as it stands, XM Radio provided me with 8-months of service. In exchange, I've paid $350, and they're attempting to collect an additional $163. That works out to almost $65 a month for a $12.95/month service.

I guess my next step is small claims court and a complaint to my State Attorney General

Last year (16 months ago) I bought an XM Radio, and activated a 3-4 month subscription (can't remember exactly). When it came time to renew, I declined, but was then offered an extremely low price for the next 6 months, so I accepted. Once that six months was up, I was not offered a similar package, and it was not something I'd even used in the previous 4 months, so indicated that I wanted to cancel. I was told my subscription would be canceled, and so I stuck the radio in a box and haven't used it since. 3 months ago, I noticed that they were still billing me, so I called to resolve. After lengthy dialogue (a little arguing), the said they would cancel my subscription, but would not be issuing me a refund. I was furious, but.. didn't have time to deal with it, so... just bit the bullet. Just got a notice from the bank of several overdraft fees on an account I don't use anymore (the one that I was using for XM RAdio)... they're STILL charging me!

I'm soo angry --- this is robbery! I'm going to call them tomorrow morning (their offices are closed now), and I'm also going to file complaint with the Attorney General's office, and the Better Business Bureau. I'm also going to contact my lawyer and inquire about a class action law suit.

It's sad when a company like XM Radio teaches their in employees to LIE! I brought there promo radio it was supposes to come with a home kit and for a one time fee of $69.00 with no another recurring fee. That was the 1 & 2 lie. From here it just got worse. I have a satellite radio that I have never listen to and never will. Their rep's claim a credit of $100.00 was sent to my credit card. My credit card company has not seen the credit nor have I. I know times are hard but to rip customers off who would without any scams or schemes do business with the XM because of the product is just sad. Something should be done about companies who take advantage of customer in this way. Lie, lie, lie and how about another order of lies because that’s what you are going to get with XM radio.

BEWARE of XM radio!!! Please! I had XM in my Chevy )2008 truck. After the "free" period ran out they sent me a postcard for a 4-month deal for 14.95. I paid for it with my debit card. After the 4 month period ran out, I cancelled the subscription, however, they continued to debit my account $37.92 a month!!! I spoke with XM, most times they laughed in my face, hung up and I was told there are no supervisors on duty..I was then told "Every time you call, you delay the process of your refund", "It is harder to give a refund then it is to debit your account, it's a long process", and excuses along these lines. I spoke with them on: 2/23, 2/28, 3/3, 3/10, 3/11, 3/12, 3/20 and 3/21. As of 4/13, no refund has been issued to my bank. XM has said that the "problem of the refund is with my bank", so a three-way call was placed by my bank Chase and myself to XM. Chase told XM that there is no such problem and no refund has been issued. Chase is investigating XM and fraud with my account. Good luck people...you will not get your money back!!!