What a mess they are! Customer service is horrible. When they did a major on-air personality shuffle and firings a little over a year ago (coincidentally right after the merger), I sent them a letter voicing my concerns. No reply whatsoever. Not even a lame form letter back to me.

Then for some unknown reason, they suddenly and inexplicably didn't have the correct banking info for me even though absolutely nothing changed with it. Did they contact me? No, they just cut my service off. When I called to report a problem with my radio, that's when I found that out.

Today, I called and got a hold of a customer service rep. She had a major ATTITUDE. When she attempted to verify my account, she kept telling me I'm not giving her the right address (yeah, like I don't where I live). I then retrieved my account number from my file cabinet. Of course, they had the wrong address down for me. An address that I never lived at, nowhere near my house. I had called to add a service to my existing account. Between "Miss Attitude" and their jacked-up system tracking of their customers I just said forget it.

I'm a big Howard Stern fan but I'm at the point where I'm almost hoping he leaves at the end of his contract so I can tell Sirius-XM to take a hike.

There really needs to be a class action suit against these guys. Their billing is terrible. They need to revamp the whole rpocess. I had the service at a bargain rate when I purchased a new car - I renewed as a discounted rate and then when it came time to renew again, they hit me with a triple the price fee. Since they had my cc #, they just automatically tacked it on and there I was - with a big fee!

I would be happy to get in on a class action suit.

The first complaint is when I received an unauthorized bill from them for over $500.00. I called and they stated that I authorize this one time charge for satellite until the lifetime of the car. When I told them that I NEVER told them to do this, they told me that my husband obviously authorized it. I proceed to tell that my husband has his own car and he doesn't drive my car, so why would he call XM satellite for services? After talking to 3 different departments and my blood pressure being up, they took the charge off.

Secondly, they called me persistently and consistently telling me that they had a trial offer for me for 3 months. I agreed to the charge, they billed me and I paid. Shortly, afterwards, I purchased a new car and with the new car purchased, I got a trial XM period. I called XM to transfer my services and they told me that I would still get the trial offer with my new car, and the services that were paid for would be transferred to the new vehicle after the trial offer was over. When my trial offer was over for the new car, they turned my services off. I called in regards to my services that should have been transferred and after talking to 3 different departments, they finally agreed to turn my services back on in Dec. After talking to the last rep, who told me I should have services until March, I received a phone called consistently everyday at home and work regarding signing up for a 6month-1 year contract. I repeatedly told each rep that I currently had services and that I wasn't interested. When I spoke to the last rep, who called my job, she told me that she didn't have the information from the other 5 calls and that I needed to call another dept to get them to stop calling my job. I had asked her 5 times to take my work number off her list. And this is the only reason I stopped getting phone calls from them.

Lastly, I just received another unauthorized bill from XM again today for the same services I've paid for. Long story short, I'm so tired of debating with them, I told them to turn my services off and $0 the balance out and I will never use them again. Finally after 5 mins Elizabeth agreed to reverse all but one month charge. That one month was the month that I had already paid for. Finally she reluctantly, agreed to $0 the balance out after I almost had an aneurism.

XM Radio debits your credit card a month in advance. I cancelled my account 12/22/2009 as I traded my auto 12/21/2009. After at least a dozen hour long phone calls and literally hundreds of emails, they finally cancelled my account 01/25/2010. They refuse to refund my account in full from 12/22/2009 to 01/25/2010 (which would actually be two months as this account is advance-pay). After multiple emails back and forth and multiple phone calls, I still do not have my money refunded. They refused to put a supervisor on the phone. They refused to give me their corporate attorney information. Then they hung up on me. I want to know what legal action I can initiate. I want to know what publicity I can initiate. I do not want anyone else dealing with what I have had to deal with. Do not give XM Radio your credit card or banking information!!!

XM Radio has got quite a business plan implemented; you can perform 99% of service through their self-service web portal... EXCEPT stop/disconnect service for a radio. I called and after 7 mins being transferred and answering the same questions over and over, I was transferred to the "only department that can stop or disconnect service". I was put on hold, and eventually got disconnect. I got on their website and through the "contact us" menu, sent an email requesting one of my radios have the XM service discontinued. Conveniently I got an email in my inbox (you provide your email address when filling out the form on the "contact us" portal), stating my email could not be delivered (ok, nothing special here, they have screening software that looks for key words like disconnect, terminate, turn off, etc..., and then generate an pseudo error message back to the senders email address). I called a second time and explained my frustration to the representative on the other end and after 15 mins she said the service had been stopped for the radio ID I provided. A half hour later I logged back in to verify the changes, and she had disconnect the wrong radio... guess she wanted to prove a point after I would not activate a replacement radio during her interrogation of why I was stopping service to this radio (i.e., what happened to the car, do you have a new or replacement car, did it come with XM radio, and on and on...).

Very easy to enable a new service, but be prepared if you ever try to terminate the service. Hopefully the proper agencies catch on to these tactics and put an end to it. With MP3's, it's no wonder XM Radio is broke, but their "make it impossible to disconnect" approach will only work against them in the end.