I had used the XM-Radio service for several years and had been satisfied. While on hold waiting to update my credit card info, I was intrigued by an advertisement for a receiver. Seeing as mine was old, I spoke to the operator about it. Based on the ad and what the operator told me about the product, I ordered it. When I received it, it was not as described. Furthermore, on the receipt it said returns were not accepted. That was never explained to me. I tried to return it anyway but XM Radio refused to stand behind their product. They said all sales were final. Yet again, they did not say that when they got me to order it. Disillusioned and in disgust, I then tried to cancel the service entirely and they became very nasty and said they would charge me an early termination fee. I said how as I was on a month-to-month plan! However another thing they didn’t tell me was that when they sent me the receiver, they put me into a year contract! I did not agree to that. I did not authorize that! The operator stated they would put these charges on my credit card. Isn’t this fraud? In the end, I have waited so much of my time with them and reading what is out there on the web makes me very skeptical that I’ll have a pleasant resolution. I only wish I had checked out XM-Radio sooner!

To Whom It May Concern:

I singed up for xm radio about 3 months ago and signed for a every 3 months plan. Im on financial diet and cancelled all of my credit cards. So the credit card they tried to bill did not work. This is the beginning of my 4th month and I asked them how much will it cost me if I cancel right now. They said $38.85, I asked if I could switch to month to month so I will keep my subscription for a month then cancel it. They said I cannot do date because the beginning of the first month of the 3month plan started already. So I cannot switch to month to month and If I forget to cancel on the exact date. Its better luck again next 3 months hoping I wont forget to cancel it on the right date. Please help me, are they breaking any law with this. Something anti trust or anti lemon law. Please help me.

Sincerely Yours,
Enrique Gonzales

This is a copy of a letter i just sent xm radio who has completely screwed me over:

I am disgusted with the customer service i have received this month. I have been on the phone with this company for a total of 11 hours already and my problem is yet to be resolved. I have been yelled at, lied to, hung up on, put on hold for very long periods of time, called a bitch, and been told that i was a cheep skate.

Here is the rundown of what has happened to me:

In sept i called and told a rep to take my credit card off file and from then on to charge me by invoice, i was closing that bank account. At the end of sept i purchased and activated a new xm radio for my second vehicle, when doing that i again requested that i be billed by invoice, and that the hookup fee for the second radio also be charged by invoice on october 2 my bank account was charged $30. I saw this on my account and immediately called and spoke to a rep who said "no problem, we'll refund it to you immediatly" on the 5th, still no refund. I called back and was told this time that the refund would take 24 hours. I informed them that if this did not happen i would bounce an outstanding check.

On the 9th still no refund. I called again, told the rep that that money had to be put back in to my account immediately because i had already bounced a check and would most likley bounce other outstanding charges on the 12th still no refund. Spoke to a supervisor who promised the money would be in my bank account by 5pm. I spoke to my bank manager who said she would reverse the bounce check fee already on my account if the money was put back as promised by 5pm on the 13 still no refund, now i have 2 bounce check fees. Called and spoke to another supervisor who told me to fax my banking info over showing the fees and the initial charge to my card. This supervisor agreed to put $100 in my account that night. He also called my bank manager on the phone with me on the line as a 3 way call and told her that the money was coming that night, and to please not charge me any fees. This supervisor also called me back that night saying he was successful in putting the money back in to my account. I do have every conversation with this supervisor taped on the 14th still no refund. My bank assessed still more fees and told me if the money did not show up in the account by the 18th, the company had never actually issued a refund and that either they were lying to me, or i was lying to the bank on the 18th still no refund. By now there are 7 overdraft fees. I called and spoke with numerous supervisors this day, was told i needed to fax info again. I contacted my bank again to see how to proceed on thier end. My bank has informed me that if the refund is not in my account by the 19th they will be closing my account, reporting me to collections and this will make it so i cannot open a new bank account anywhere.

This is the worst customer service i have ever seen in my life. I have spent a total of 11 hours and 40 minutes on the phone with these people. I have been promised by numerous people that i would receive a return phone call, and never have. I, because of this company and an initial mistake which could have been resolved by you back when the mistake was only $30, am in complete financial ruin. My only indungance in life where i spend money on something other than bills is these radios. I am a single parent and do not have extra money to be spending on overdraft fees caused by your company. I currently do not have any money, i cannot deposit my paycheck in my bank account when i do get paid because as of now my account is $260 in the negative. I cannot buy groceries for my household and have just had to get an extension on my gas and electric bill! I am shocked that such a well known big company would do this to someone who was just a loyal customer paying for a service. I am hoping this matter will be taken care of by the 19th before my bank account is closed and i have to contact legal counsel. I have searched the internet to see if anyone else had gone through something like this with your company, and i have found several complaints similar to mine. I have contacted them and have expressed an interest in getting a group together to legally pursue this unfairness. I do not wish to go that route, and all i am asking for is my refund of my nsf fees and the original $30 that was an unauthorized charge. This should not be that hard for this company to do. I am hoping that someone reads this and does the right thing.