We have xm radio for our home and I wanted to get a secondary receiver for my shop, located next to home. I was told I could have a secondary receiver for $9.99 a month. When it arrived, I found that no matter where I placed the receiver in my shop, I could not get a signal. So, I call to cancel it. I was hung up on THREE times!!! Finally got someone, who told me that I would have to pay a $100.00 cancellation fee!! I said, "So, if I keep it, I will be paying $9.99/mo for no signal service, or I pay $100 cancellation fee???" YES! I was sa angry that I decided to cancel my entire account. I will be charged $100.00, which is such a complete rip off, but I have no other option. That have you and they know it and they completely rip their customers off. I have not received my credit card bill, but after reading many of these complaints, I am worried I might have other charges from them! What can a person do in this situation, as so many others are in?? How can XM Radio get away with this?

I cancelled my XM Radio Subscription because we don't use the service, in fact we have misplaced our receiver in one of our frequent moves. We pay for our service quarterly with a credit card. I was paid up through Sept 11, 2008 and I cancelled the service June 17, 2008, so I had just prepaid the 3 months.

XM radio would not refund the prepayment, or even a portion of it. The only option I had was to extend another 3 months thru December 2008 for "free". When our travel settles down, I might have considered renewing the service, but if you don't refund with a smile, no amount of advertising will get the customer back. They may have my 3 months payment, but they will never have me as a customer again.

After reading the other posts, I will also very carefully watch my credit card statement to make sure I am not charged for 3 months again.

I cancelled my XM Radio Subscription because we don't use the service, in fact we have misplaced our receiver in one of our frequent moves. We pay for our service quarterly with a credit card. I was paid up through Sept 11, 2008 and I cancelled the service June 17, 2008, so I had just prepaid the 3 months.

XM radio would not refund the prepayment, or even a portion of it. The only option I had was to extend another 3 months thru December 2008 for "free". When our travel settles down, I might have considered renewing the service, but if you don't refund with a smile, no amount of advertising will get the customer back. They may have my 3 months payment, but they will never have me as a customer again.

After reading the other posts, I will also very carefully watch my credit card statement to make sure I am not charged for 3 months again.

I've been a customer with xm radio for my vehicle service since 2002 and recently added a xm home device in December of 2007. And when signing up for the home service they mentioned every good thing about having xm in my home but never told me or have me sign any agreement that dictated if i canceled the home service there would be a $65.00 charge which in itself is ridiculous because I bought all home devices with my own money and xm did not provide me with any free equipments.

When I try to explain to them about my grievance and requested for a manager in the cancellation department (located in India of course) I was shuffled around and put on hold one too many times and finally when someone came on the phone who claimed to be the manager, as I was speaking and complaining to her, the phone simply when silent and after approx 5 minutes of silence I hang up. All this happened on april 12, 2008 approx 1800 pacific standard time.

I hope someone can let me know which government department regulates xm radio if there is one such as the FCC for radio stations. I need to file a complain with the government for I'm sure there are many other customers out there who share the same grievance as me and with xm almost being a monopoly there needs to be some sort of supervisory role from the feds.

Over the Christmas holidays I had to call XM to switch out a radio id. I lost a radio, bought another, and just switched the id’s. The operator asked me if I would be interested in purchasing their “special” deal on Sportcasters, which included 3-month service. I told her “NO WAY! I have to many radios as it is.” This operator decided that she would bump up her Christmas bonus and sent me 4 RADIOS!!! Then FRAUDULENTLY charged my credit card for all 4!! I called XM and told them the situation. They told me I shouldn’t have signed for the radios. I explained to them that they were left on my doorstep and signing wasn’t an option. After hours of phone calls and being hung up on numerous times. I was finally told to send them back for a refund. UPS picked them up from my house and sent them back to the shop. Think my nightmare is over... not so fast!!! The shop not only didn’t refund me for the 4 radios. They sent me 4 new radios to replace them!!! And yes they added them to my account so I had to go through the process all over again of getting them removed!!! I was actually told that this time they would have to charge me a deactivation fee for the radios I didn’t order. Yes a supervisor also told me that. I called back and talked to another supervisor who was apologetic and told me that he would make sure I was issued a refund. No I am not holding my breath. And no I still haven’t got it. Oh and Shop XM still hasn’t sent UPS to pick up the four new radios from my house. I am considering lawsuit action and pushing a criminal investigation into XM. They fraudulently charged my credit card unauthorized and will not take it off!!