I called to start a contract for a year of service for the XM radio that I purchased for my husband. The woman on the phone said that since I was getting the year subscription that I was able to get a promotional discount on another radio. (20.00 For a radio that is normally 80ish) It being November I said sure since I could probably use it for a Christmas gift
.

I went over the contract with her. I don’t know who here has went through it but it is a lot of, we are giving you X at this price and Y at this price is this okay, yes or no. I liked this a lot because most places say “okay, charging you now” ect ect.

I was very excited because the process seemed so smooth and they laid all the pricing out and made me agree to his year contract and agree that i was paying for his contract and an additional 29 for the radio. I was given the total, and this corresponded so I gave my CC info.


I check my credit card account two months later and there is an 80 dollar charge!!! I called customer service and apparently this radio was “activated" and also had a three month subscription. Was this mentioned in my "verbal" contract? NO. Was the radio even out of its box? NO ( I never did get around to giving it to anyone) Was I provided an account number for this radio like I was with my husbands? NO!

I was told multiple times by the customer service rep that I had to “agree” to the contract or I wouldn’t have been charged. I told them multiple times another contract was NEVER mentioned and that the “discount” was only for a 20 dollar radio since I signed up for a years subscription for my husband nothing else. This got me nowhere and I was transferred to the returns department.


I told them I wanted to send the radio back and get my money back; I was told I would be charged an early termination fee. I asked, how can I have an early termination fee for a radio I have no account number on or has never even been powered up? She said that when I said “yes" to the radio, I was also agreeing to open another account w/ this radio with three months of service. I said how did I agree to a radio with three months worth of service and activation if I never got an account number. She said she didn't know why I was not provided the information for the radio or why I was not told it included a subscription but there was nothing she could do because I agreed.

I asked for the recorded conversation they kept referring to saying that I said " yes" to this three month contract and activation for the additional radio and they said they could not provide it.

So, they are basically telling me that according to their "records" yes, I said yes but no, they have no way to show me I said yes on something.

I posed the hypothetical and highly likely situation that the person who set this up did it fraudulently. She siad there was no way that would happen and that what likely happened was I agreed and was "mistaken" Again I ask, HOW CAN I BE MISTAKEN IF I NEVER EVER GOT AN ACCOUNT NUMBER ON THIS RADIO AND I WAS TOLD THE DISCOUNTED RADIO WAS BECAUSE OF A PURCHASE OF A YEAR SUBSCRIPTION, NOT A DISCOUNTED RADIO BECAUSE I WAS AUTOMATICALLY SIGNING UP FOR THREE MONTHS SERVICE AND ACTIVATION.


Now I know that it’s not this processors that I was speaking to fault. I understand call centers and the last place I would want to be is in returns talking to someone that was as mad as I was. ( I attempted to keep my cool but was very upset I was duped out of my money) Because of this I decided to cut my losses and not waste her or anymore of my time. I asked her to just give me 40 dollar back. I figured for a lesson learned 40 dollars was kind of cheap half to them, half to me. She agreed, two months later I get a credit from XM for only 19.00.


I did not want to go through the harassment of being told what I “agreed" to when I didn’t again, so I chalked it up to this 80 dollar radio costing me more than it should have. It has sat in my garage ever since.


Not to mention they never did bring up that this service was constant and that they would reup the years subscription without sending anything in the mail without letting me know they were doing it. So now, im stuck with another year with this company and now I have to call them at a certain time this year to cancel the account but in enough time to make sure they dont reup another year.

XM Radio subscribers Beware!

This company should be investigated for their questionable billing practices. too bad they are the only current satellite radio provider. Use direct billing only-

They use non-domestic off -shore customer service personellwho are difficult to communicate with. The on-line billing statement for multiple radios is deliberately confusing and the math is not coherent. Do not sign up for long term automatic credit card billing- the savings is not worth the hassel of trying to figure out how much one has been overcharged. Great music- lousy customer relations- If only there was another service to switch to...

Like so many posts I've read, we also have fallen prey to the XM "Sorry you can't Cancel" fraudulent business practices. Also like others on this and other forums, we bought a car, had a few months free, tried to cancel, got talked into a "no cost keep using it period" and then was informed we owed them even though we NEVER wanted this service since we took delivery on the car!

This company, and their unbelievably brainwashed employees who posted on here - still can't believe some of those - should be fined and run out of business by the FCC, FTC and probably the Justice Department.

We again tried to cancel today, even agreeing to pay the minimal balance they said I owed, but was told because I would NOT (DO NOT!) give them a credit card, that we had to call back AGAIN to cancel after they receive the check...what?????

Someone please let me know if there is a Class Action Suit...I will sign and not expect any $$...just shut these idiots down! Oh, and for all those XM employees -- honestly there are companies that probably pay better and are reasonably ethical like the guys with the Golden Arches...of course they do have hiring standards!

If XM Radio calls with a good offer...say NO! I was telemarketed on my cell phone and offered a deal on 6 months of service. I accepted and gave them a cc #. After 3 months my service ended. I tried calling twice, both times I sat on hold for over 15 minutes so I hung up. Then, 3 months later I notice a charge for $92 on my cc statement so I called again. The auto attendant said my call would be ansered in roughly 8 minutes...22 miinutes later I get an answer. The employee notes my story and asks me to hold for moment while he transfers me to a specialist. I held for an another 33 minutes until I hung up and called my credit card. Whats realy wierd is that they didnt recognize my cell phone # on the acct but thats where I was telemarketed. I had to cancel my credit card because its a reacurring charge and I cannot get XM to canel it!!! This has become a fraud company. Beware!

I bought a 2011 Nissan Rogue that was pre-installed with XM Radio. If I would have known the harrassment I would receive later, I would SERIOUSLY not have purchased the vehicle.

After 90 days of the 'free' service, it stopped working. I didn't use it, so it didn't matter to me.

I started receiving correspondence via mail, offering half off of the yearly service price - I recycled them. After a month of getting letters twice a week the phone calls started. The number they had was my landline, which I don't use that often, but they would hang up on the machine, so I would get that annoying fast busy as my message. This was happening 3 - 5 times a day, 7 days a week. After two weeks, I grew tired of it and decided to check my caller ID. I called the 877 number, and sure enough - it was XMRadio. I asked to be put on the Do Not Call List (DNCL). They asked for my number, which I gave them, and they said they didn't have record of that number. I assured them that they did, since they had been calling me for weeks. She kept denying they had my number. I asked to speak to a supervisor, and waited more than 20 minutes, a Supervisor came on and told me the same things. I told him they were most certainly calling me. He said it might be another department. I said I don't care which department it is, put me on the DNCL. He said he would.

THE VERY NEXT DAY, I had the busy signal messages again. I checked caller ID and they were now calling from an anonymous number. RIDICULOUS. I blocked anonymous calls and have been busy signal free for one day. Let's hope it sticks.