I ordered this tea 4 months ago, after talking to Becky via live chat so I could cancel the tea.The reply was I was obligated to pay three monthly installments, so I said could I cancel after the last month.I was given a cancellation number and would not be charged anymore.I received more teabags and refused to accept them and told Becky that they are being sent back, she wanted a tracking no which I could not supply due to telling the courier that to send them back.I received a phone call from DHL express in Sydney, I told them the scam and what I have been charged and the product had been cancelled, supplied them as well with the cancellation no and the date?DHL rang me back (they have been great), about the company not going to take them back, it will cost me $113 to do that, so DHL advised me they will keep the package for three months then it will be destroyed.I have been charged again by wu yi tea via my visa so I went to live chat again and spoke to a Alisha, was advised they had technical problems when I gave her my cancellation no and e-mail staff directly at [email protected] and would receive a e-mail within 24 hrs.I cannot find this website and have paid a fortune for a product I returned and what I have received that I still have in the box unused.Please can anyone help me to stop this scam?

Wu Yi Tea Source company has my money and have their product that does not work! I noticed a charge on my bank account on September 13, 2008. I called the number and they said that I did not return the product back within the 2 weeks trial period and that is why I was charged $179.85. I then said I wanted to cancel my order and requested a refund.

On September 19, 2008 I sent the tea back via the post office. I called the company back on October 3, 2008 and spoke to Angela and she told me that they have not received the tea back and that she had to email the warehouse to ask them to look for it.

On October 14, 2008, I called back and this time spoke to a Christina and she told me the same thing that they have not received the tea back that she was going to email the ware house again. On the 21st of October I then called again and spoke to a Suzette and she said to wait for 3-5 business days and I should be getting the refund.

Today, October 24, 2008, I called the number again and the lady would not give me her name and she said I will have to wait for the refund department to issue my refund and that she could not do anything at this time to help me. I am out of money and out of the tea. I've been ripped off and I wish that somebody can do something about it.

I am very upset with this company it is definitely a rip off I keep getting charged $29.95 a month for something I am not getting the trial offer was to be $6.95 which I was charged i called and also emailed them to cancel I received an email there would be no more auto shipments but I keep getting charged for this with no product!