Well I can't say how disappointed I was today.10:46am, your phones still not working and no email response, No pkge so I ordered another phone. Then late afternoon after cancelling my order/credit card the phone was brought to me by some one living in the park.It seems the UPS did not want to bother driving up to my house to deliver.My lot # plainly on the pkge. Well I thought I would give you the benefit of the doubt so I opened it up and BAD turned into nightmare.The phone was in a crushed box, no manual, or anything else mentioned in the ad.The WRONG battery and the Phone is programed for T-MOBILE not ATT as stated in the ad/shipping order.ATT said it cannot reprogram and I need another phone.A DC charger was in the bx.THIS IS WRONG there is no way you will stay in business doing this.This did my trust in.Whoever is your quality control should be fired they are ruining your business.I think your only hope is to regroup & start fresh. So sorry.

I have ordered from them 3 times -- 1st time the order shipped right away I was very pleased! 2nd time, it didn't ship right away, and then (a couple of weeks later) a hurricane came through, but after some email they finally shipped my order so I thought, OK, hurricane so I'll give them another chance. 3rd time? Order was placed on Nov 20, it's now Dec 26th -- 1 email received back from customer service (Dec 13th) saying my order was "flagged" and that the shipping supervisor would be contacting me in 24 hrs . . . still no order! This is the last time I will be ordering from them, hopefully I can get a refund on the purchase at least (paid through paypal so at least I'm not totally stuck in their non-helpful system).