In the beginning, I had Alltel telephone service for appx. $28.00/mo. They sold out to Windstream. At first, no problems, and I continued to have the same phone service for the same plan and price. I also had Dish Network, for appx. $36.00/mo.
I had a dial-up internet service for $9.95/mo. Then, I decided to go with the Windstream Bundle Package, since I was already using both Windstream and Dish, and wanted a faster internet service. The Bundle package included three services, 1. unlimited local & long distance calling, 2. Dish Network Satellite, and 3. DSL internet service.

They said that the monthly bill would be appx. $92.00 each month. They also said that the modem for the DSL I would be getting would be around $60.00, and that there were 2 rebate forms I could fill out, which would save over $100.00 on the total cost of switching plans, which was only supposed to be around $160.00. So I made the switch, and it wasn't long until I got a bill in the mail for over $500.00! I called Windstream and questioned them about the bill being so high, and asked them where were the rebate forms they were supposed to be sending me in the mail to fill out and return? They said they knew nothing about the rebate forms, and the >$500.00 had to be paid immediately or they would interrupt my service!
After much talking, they agreed to split the total amount into 3 payments, but only if I would let them pull all 3 payments out of my checking account on each day I got paid for the next 3 paydays, which they did, the last one being 2 weeks ago today. (They also charged $5.00 each time they did this as a service charge.)

I asked them during the conversation, how much would my monthly bill be after all of that was paid in full, and they said it would be appx. $140.00! Remember, they had quoted the monthly price at $92.00! I was getting pretty aggravated by this time, and threatened to have them disconnect it all, at which time they said they would remove the long distance plan from my phone, and that would bring it down appx. $40.00, making the monthly payments then around $92.00/mo., which was what it was supposed to be in the first place (but it was supposed to be that amount WITH long distance service).
I've asked them a total of 3 times for the rebate forms they promised to mail me, and have not gotten them yet. It's been so long now, I don't expect to be getting any.

The DSL service is no faster the the cheap dial-up I was paying less than $10.00/mo. for. Today, I received another bill in the mail for over $300.00 (for what!?!), which led me to look up this site and write this complaint, in hopes that it will help someone else to be smart and use other companies besides Windstream and Dish if they have a choice. If I wasn't worried about it showing up on my Credit Report, I wouldn't even pay these people, and would have discarded their services at the time I got the first bill for over $500.00.

Since Windstream has taken over CTC I have had nothing but problems. Today when I tried to connect to get my e-mail I get a message to say my user name or password is incorrect. I called customer service who wasted my time for almost an hour, then told me to reinstall Thunderbird. Then I discovered that if I send mail to my account from another it gets returned with the message Invalid Recipient. So they messed up my account and their incompetent customer service individual could not even detect this. Windstream sucks big time.

DSL is new to our area and I was mailed a modem and installation CD. After installing the CD my computer would not boot up and I discovered there were issues with the installation of the CD. I e-mailed Windstream and they acknowledged the CD is not compatible with IE7 or Vista but no where in there documentation is there a warning for an alternate method of installation. I nearly had to do a system recovery but was able to finally figure out problem and correct but it took me 2 entire days. This is unacceptable to me.

My friend signed up for windstream Sept.5th and has had no service. She need help. She cannot get on Internet. She is still being Billed.

Windstream continues to service me with very slow dsl. Sure, I have inquired about this problem. You get a "cookie-cutter" response from some so called "technical support". My neighbor suffering from the same problem, has not only repeatedly contacted Windstream but has sent a letter to executives. Windstream response to the problem is that "we are working on it". Of course, there is still no results. It is amazing that my dsl is actually slower that the dial-up that had before.