This ones hard to believe, I came home from work to find a large box left OUTSIDE my Condominium.
It has my name on it and no other label than a UPS sticker.
I open it to find a HP Computer and Monitor.
I right away call my credit card companies to find out if anyone charged a computer to my accounts and noone had.
I call UPS and they tell me WINDSTREAM sent it to me.
I contact Windstream who show NO computer charged to my account so i tell them I have a computer and they need to please come and get it it was obviously a mistake.
AFTER 1 1/2 WEEKS I recieve UPS return labels with this big box sitting in my living room while i am trying to prepair to move to a new home.
UPS informs me I HAVE TO PAY to have it picked up wich i deny and will not do.
I contact Windstream again and spend the morning on hold at variouse departments to finally get a Customer service SUPERVISOR who informs me If i do not pay for pick up or deliver it to a UPS center i will be charged for it and then hangs up on me.
Now mind you I am trying to return a computer i could have kept that they had no record with them having sent me.
I cannot believe the level of confusion and the terrible service i recieved trying to do the right thing, If i had this much trouble
trying to help them correct thier own mistake you can bet I would never use thier services again.

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find 501-748-7000 is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

Windstream has to be the worst communications company that I have ever seen! I should know because I've been working in this industry for 22 years. The service is always your fault even though I know that is not true. I know for a fact that in todays communication world they would rather hire people that have no clue than to hire someone that has the experience and knowledge to actually fix the problem.People need to understand that the customer does'nt matter as much as the bottom line.Why should they care?What can you do but to sit on hold for 3 to 4 hours because your time isn't important and you don't have a choice between companies, you have to take their crap or do without.

Windstream has the worst customer service I have ever seen. I wanted to give them business at my home for phone, internet and TV and after 1.5 months I am still waiting for service. They hooked up my phone and left the line lying in my back yard for 4 weeks before finally coming to cover yesterday. After covering the phone no longer works and I have to wait another week to get someone to fix which I am sure I will have to pay for service during this time. Also nobody can tell me when they can hook up my internet, I have spoken to 8 different customer service associates and 1 manager and they all give me the same B.S. response. Don't waste your time ever calling their customer service and if possible use any other company besides them. I am in the process of hooking up with another local company and will never recommend using Windstream to anyone!!

Windstream bought our local phone company, Kerrville Telephone with the blessings of our city fathers who knew this was already a near monopoly. They have raped and pillaged the service to their customers, laid off everyone who had a decent salary and they handle everything outside of the local office. It is useless to walk in there unless you are bringing them money to pay a bill. Their email service is absolutely horrendous with very strict limits on file sizes and they would rather send 100 "you are over limit" notices that let you have your email. I HATE THIS CORPORATION.