Three months ago I canceled my account with Wildblue because it quit working. I called their customer service line to report it and it took 37 minutes to get a person on the phone. I know it was 37 minutes because my phone has a timer and after the first 15 minutes I started watching. The tech told me that they were having a system wide problem and they would have it fixed soon.

I waited a week and called again. It took me roughly the same amount of time to get a tech on the phone. She told me that since I did not file an official outage report with them they would not credit me for the week of lost service. She also told me they would charge me $85 to come out and check my service.

I canceled at this point. Fortunately I canceled my credit card that I was using on the account. They continued to harass me with bills saying I owe them for two months service.

I kept calling their collections department at 800-869-7098 and not one time did I get a human on the phone. When telling this story to people I challenge them to call this line and try to get a real person on the line. It’s not an exaggeration; you cannot ever reach a real person.

If I had not canceled my VISA they would have just taken the money. Keep in mind this is after months and months of very bad service. It is fortunate for me the company I work for had a dial up internet account for its employees use. At least I had some way to get on the internet every time Wildblue was down.

I am 42 years old, the father of 6 children and the owner of my own company. Wildblue is the absolute worse internet provider I have ever used since the early 1990’s when I first started using the internet.

I am reading the other complaints I have found on this site and just want to add my own. From day one this has been the worse experience of my life on the internet. It took over two months and nearly daily complaints to get an installer out to my house. The first installer after putting me off for three weeks by mysteriously only being able to leave a message when I wasn't at home finally called drunk out of his mind saying he would be there in 10 minutes naturally he never showed up. What a relief. After another 2 weeks of complaining Wildblue said they would send an installer from El Paso I live in Santa Fe NM and they have to send an installer from over 350 miles away? Imagine my shock when I was called and someone actually showed up. The installation took about 2 hours and the installer said oh don’t bother calling Wildblue they don’t know who manages their own territories. The service was intermittent at best.

Frequent attempts to contact customer service led to waiting on hold for as long as 2 hours and rarely getting to speak to anyone let alone someone fluent in English. If I did happen to get to an actual person they knew absolutely nothing and never could answer a question.

After a year the service finally expired THANK GOD and here I am still receiving a bill. Fortunately my credit card expired so it cannot be charged. Strange though, they were able to contact me via email requesting updated information to extend my service. Ya right like that was going to happen.

Today one year and three months since this began I just got off the phone with a CSR from Wildblue. Oddly enough they have no record of my account no service record nothing. "So how is it I am receiving a bill?" to which the reply came "I am going to have to escalate this issue" Why? I don't want the service I'm glad to see it go. If I find anything on my credit report I’ll sue.

Take it as fair warning this has to be the worse ISP ever and should be investigated by the FCC for fraud.

I can't stand it one more second. I'd spare you my rant, but this takes the cake. My service keeps dropping and can't get my email to work, so i call the Tech number and would have to wait 50 minutes to talk to a techie. So I hang up and opt for live chat of a techie but worse things are happening and their live chat webpage returns "page not found' error. Locked out and hopelessly disappointed. I'm out of patience now - i'll try again tomorrow.

I have been the unfortunate recipient of WildBlue non-service for over a month now. Since I do many large up- and downloads, I opted for their premium service, at $80 a month. For the first few weeks, I had problems with large downloads, which broke after an hour or so, and uploads were so slow - 30kbps - as to be useless. I called WildBlue several times, each time being requested to run a bunch of bandwidth tests. Finally, they admitted it might be a hardware problem, and agreed to send a technician - but said that if it didn't turn out to be a hardware problem, it would cost me $75. Having no other choice, I agreed.

After two weeks and five more phone calls, the technician showed up. He did some more bandwidth testing, installed a new LNB, and tested some more. Everything seemed okay, finally.

An hour or two later, my service slowed to the point of unusability. I called WildBlue, and was told I had been FAPped. They wouldn't tell me whether it was uploads or downloads, and when my service would be restored. I asked to talk to a supervisor, and was told there were none (it was Saturday afternoon). I called again on Sunda, twice. Once I was told I had too much upload traffic, and once too much download. When I pointed out that, whichever it was, it was:

1) because of my defective LNB and having to restart broken traffic;

2) because of the dozens - maybe hundreds - of tests run over my dish. It didn't help. So I asked to to talk to a supervisor, and was again told there were none.

Next time, I called and asked for a supervisor immediately, and, after a long time on hold, got one. I told my whole story again, and was told there was nothing they could do - that FAP is practically an act of God that can't be undone, although they admitted it was largely their fault. I asked why I hadn't been warned; the supervisor claimed I had been, by email. Not having seen that, I asked what email address they had - it was, of course, incorrect. When I pointed this out, the supervisor said it was my fault since they confirm my email address with every call. Of course, that had NEVER happened. He said he would investigate by listening to all my previous calls. I also pointed out that much of my traffic was caused by the dozens of speed tests, and he claimed that the speed tests together take only one megabyte total, which of course is impossible. He also claimed that upload tests take no bandwidth; when I explained that the one WildBlue usually had me run (toast) entails downloading then uploading a file - in this case, a one-megabyte JPG, he said that was counter to procedure and he would investigate.

The kicker is that today, five days later, I am still being FAPped, they have no idea when it will end, and they STILL have the wrong email address. Amazing.

Stay away from these guys. I switched from StarBand, believing nothing could be worse. I was wrong…

After a couple of weeks with Wildblue my computer kept crashing. Tech. (non)supt. suggested my computer was too slow, so I ordered a new Dell XPS710. Their tech came out and loaded all the software on for me and couldn't get it to work....said my computer was busy downloading new updates and that it should work in a couple of hours. Never did, so I disconnected Wildblue and hookedup my dial-up. My new computed would not work....kept getting "Wildblue errors." Hired my own tech to come out and he said my startup files were now corrupted and I needed to return my new Dell to Dell to repair. Called Wildblue for the zillionth time (incredibly rude) "care and escalation" rep told me I couldn't talk with a management person, nor could I get a Wildblue repair tech to come out because I now had a defective computer. I couldn't get out of the contract because it took Dell three weeks to make the computer and that put me over the 30 days. I am now out $1600.00 and will have to hire an attorney. BEWARE!!!