I have had Wildblue for 2 years and have never had worse customer service!! I try to get help from them for their extremely slow service and I get a rude Blah Blah Blah response from their customer service. I complain to them over and over, going to the top and it does no good, so I go to the BBB. After filing a formal complaint with the BBB, I get told I am being moderated now...due to THEIR horrible customer service? This is the absolute WORST satellite provider there is and I am going to get rid of them ASAP!!!

I warn you, this company is a scam, even if it is the only alternative to dial-up. Stick with dial up. You'll thank me. It drastically misrepresents its service. First, they promise a free site survey, no contract, a low rate, and high speed satellite internet connections. Don't be fooled. When you schedule a 'free' survey, you'll be told they can't come out without an installation order. The install team will charge you over $250 dollars to install the dish if it can't be mounted on your house. Then service will be cancelled after a month because you haven't signed your contract. Your contract commits you to 2 years at approximately twice the monthly rate that was originally quoted. If you actually use your service, your bandwidth will be downgraded because you 'use more than your share'. If you call customer service, they can't help you because they have no authority to make decisions. I could go on for hours, but I hope that's enough to warn the wary.

I, would like to know why Congress, FCC, & Attorney Generals of ALL the States have not levied Charges and fines on WildBlue's business practices ? Hears my Horror Story: In April 01, 2008 I signed up with WildBlue for the basic service at $39.95 & $249.00 for the equipment that I, would own. Their was a small installation fee of $60.00 The installation was professionally done. I, was happy with my system since I, previously had Dial Up WildBlue was so much faster. Until
I, got FAPED...You all know this story so well I, won't waste time explaining it. So I, decide to remedy the situation by up-grading to the next level, " SELECT " was I, wrong ! It still didn't perform like I, expected. So I, canceled the SELECT and reverted back to Value.
A month later, ( May 12th.) my entire home burned down to the ground ! Having no Insurance on the home, it was a major loss. To make matters more difficult, I'm 58 disabled Viet Nam Vet, on limited income, my wife is in the U.S. Army and is stationed on the east Coast. I take care of our two children ages 12 & 10. About 3 weeks after the fire I, contacted WildBlue and notified them about the loss of equipment. Their reply was to, " FAX " them a copy of the Fire Marshals report. I, mailed them a copy as well as a News paper article of the event, complete with a picture of the house burning and in the picture you can clearly see the Satellite dish mounted on the side of the house getting torched ! This was not good enough for them, they kept switching me around from dept to dept. Finally I, was told that I had 10 months to go on my contract, (March 25 2010) and their was nothing they could do. They told me that a replacement dish would cost $ 400.00 I, responded to them that my local guy who originally installed the system was only charging $99.99 with a 12 month contract, why should I, purchase it for $400.00 ! At this point I, wanted out.
So today Jan 5, 2010 I decided to call WildBlue and check on the date of termination of the service and to make sure that they were not going to charge to my Credit card after the Date of March 25 2010. After 20min of waiting on the phone I, was told that the Date of termination to the contract was, July 6, 2011
How could that be ? The person said that I, signed a new contract when I, upgraded to the SELECT service. This reset the contract for 2 more years bringing the date to July 6, 2011 !
I said that I, canceled the SELECT and was not happy with the performance. Besides that I, was holding a Letter from David Leonard WildBlue's CEO. His response to me was that the service would be terminated ASAP. This never came about.
So, I started to get really heated up with WildBlue's agent. He put me on hold for 10 min. than he came back to me explaining that he found several errors with my account. He had good news for me, they would accredit my account with Sept $49.95, Oct
$49.95 & Dec. $ 31.63 for a total of $131.53 !!! I, said what about Nov billing, his response was that we didn't bill you for that month !?! Something is very wrong with this company. They told me the money would show up 5 business days. Ha Ha !
So I have been paying for WildBlue Internet service since May 12 09 this total came to $341.32 I, told the Agent this money could have gone to a Washing machine, or something we badly needed. I, told him that Business practices like this were pure Fraud, In simple terms The real enemy is not only from the outside trying to destroy us ( Al Qaeda ) But it's the sanctioned company's that prey on us with State & Federal Licenses running loose practicing this Bad Kind of Business selling Vapor Ware & Snake Oil. With full awareness of our GOV.

Do not sign with this company the only remedy is a CLASS ACTION SUIT ... Has any one started on yet?

Do Not Use WildBlue Satellite Internet!

This company is the worst company I have ever seen! The service is garbage and they charge anywhere from $50 to $90 per month for it. And all they give you for the ludicrous amounts of money is 10 hours of dial up and a particular amount of bandwidth that is so small, adware or spyware will cost you all of your allotted bandwidth and then you won't be able to use the internet for a month!

They are price gouging people, they don't give you anything near what you pay for and they continually bounce me between tech support and the billing office even though the billing office is really the electric company and can't do anything for you. I HATE, HATE, HATE THIS COMPANY AND MAKES ME SICK TO HAVE TO PAY THEM EVERY MONTH! Unfortunately, I cannot get any other service where I live and I have not been able to use my internet for a month!

I ordered Wildblue Internet satelite equipment and paid with my credit card. The equipment arrived fairly promptly. I paid $60 for installation to International Satelite Co out of Florida, but when the installer arrived some 3 weeks later they informed me they would attach it to my roof unless I paid an additional $150 claiming I agreed to it when I bought the equipment. I did no such thing, but, I didn't want holes in my roof so I agreed. Big mistake. That money is gone. The satelite dish wasn't set up properly so it never worked. A week later a box with another part arrived and installers were to come but never did. I called to verify an installer was coming to fix it and was told they cancelled my service. I made numerous phone calls and got no help just arguments. No one would agree to take the equipment back. After 6 weeks I told them Iwas going to send it back anyway and dispute my credit card charges. I was told that if there was so much as a scratch on it they would charge me again. I did send it back and disputed the charges. We will see what happens now.