I have been a WildBlue customer for almost two years now. They have had multiple excuses as to why I have not received the minimum download speed in the package I paid for. They have blamed it on the weather, the dish, the modem, the number of people on the internet, my router, ...you get the picture. Their customer service department is only interested in getting you to upgrade your plan.

After my internet connection slowed so much a few months back, I left my computer on 24 hours a day to download and upload. The result was that I exceed my band width usage, so they slowed my speed even more. This meant that I couldn't even log onto my home page. Customer service DID NOT CARE. They were very clear about that point. So, I was forced to upgrade or pay cancellation fees. As I needed internet service, I upgraded and to my surprise, my speed improved for a short time.

When it started slowing again, I started monitoring the speeds using multiple independent sites, (wildblue wants you to use only their site to check the speed). I found that my average download speed was between 330 and 350 Kps. I am paying for 1.5Mbs. So I contacted technical support, for the umpteenth time! First they tried to say I was in violation and had exceeded my band width usage. I pointed out that I had checked it and it was at 82%. Then they came up with a new one. Apparently, there has been a strong storm in my area recently and that "has damaged the equipment", and they would be happy to send out a repairman for $99.

I am already paying for the highest plan they offer, so they can't get anymore money out of me that way! The funny thing is, neither I nor my neighbors remember a strong storm in the past few months. My neighbors all have Hughes Net, and their dishes are working fine??? So, of course I declined their kind offer of a service call. I have two more months to go of limited internet service. Buyer Beware of WildBlue.

Stay away from WildBlue at all costs. The service is horrible, slow and ineffcient. We are trying to terminate the contract with no luck thus far, must pay remainder of contract and fees. Half the time we can't connect and the other half the site times out. If there is a flake of snow or drop of rain forget using the internet at all.
The speeds are slower than using dial up inspite of their claim to be faster than DSL. Has anyone had any success in terminating the contract without paying through the nose for it? We've already paid for alot of service time that we haven't received since it is down so often. They really sucked us in since we live out in a rural area with few choices of service, saying that this service would be perfect solution for our more remote area. We're trying to terminate without a hassle but looks like the PUC is the next step for resolution. Anyone have any luck or experience with termination?

I would not wish a contract with Wildblue Internet on my worst enemy. This service does not work half of the time--the other half it is extremely slow. After about 90 days they want to charge you $95 just for a service call even though your equipment is under warranty for the full 12 month contract. If you try to cancel, your cancellation fee is equivalent to your monthly service fee times the number of months left under your contract.

They limit your broadband width--if you use too much they will reduce your speeds and still charge you a full months service. Although their customer service is 24/7, good luck getting someone on the line. I've been on hold for over one hour and that is no exaggeration. 60 minutes on my cell phone wasted because they do not have enough techs. Now I am just learning that Wildblue operates off of "beams" and several of these beams are overloaded with too many customers. Yet, Wildblue will still do nothing about it.

If I ever get out of this contract or if the service worked it would be a blessing. Please, don't waste your time with this company. I would rather not have the Internet at all--which is what it pretty much feels like--except I'm still paying for it.