My WB is very slow during "peak" hours. I am connecting at around 300kb/s when I should be connecting at 1000kb/s. A WB supervisor to me these are acceptable speeds for "peak" hours. I know WBs "out" will be they didn't gurantee anyting, but speeds "up to" 1000kb/s. I dont expect 1000kb/s all the time, however I do expect it to be reasonably close. WB could say 1kb/s is acceptable, because nothing is guranteed. There is a "basic" pak lower than mine that advertises "speeds up to 512kb/s." So, by definition; my speeds should never me lower than 512kb/s. Also, some WB customers regularly get their advertised speeds; and some do not. However, everyone is paying for THE SAME SERVICE. Everyone should get the same service or have their bill prorated.

We have a retail store in a remote area and until recently we had a wonderful ISP. They went out of business without warning leaving us scrambling for internet service. We need interent service to function and operate on a daily basis. Direct Tv was offering Wildblue so I called to confirm that it would work with a networked system. I was assured that it was the best system available and would work flawlessly. I explained we needed a quick internet because we used it for customer service. They said no problem. I asked if it was like Direcway because we had tried it and it did not work for us. They said no it was the best service available it worked with anything and anywhere. They told me there was several packages available and they steered us toward the package they felt would be sufficient for our needs.The installer messed up our network . We were frantic and asked him to please restore the system and make sure it was working. He said that it was not his job but if we paid him another 150.00 he might be able to help. He left without checking to see if it was working. We spent the evening on the phone with tech support trying to get things working. The month of November we were on the phone for the entire month daily trying to get the service to be faster than the NetZero dial up we were forced to use. During this time there Customer Service talked us into upgrading for more money to a faster package and it did not work either.We paid 399.00 for installation and 99.99 a month. It was installed in 11-07 and disconnected before the end of the month. This company does not have a trial period.
We had there "NON" service 3 weeks.We later learned from an honest dealer that Wildblue does not work with networks but only one computer at a time. They should have been up front and disclosed this information when we asked. They are trying to collect for 11 months of fees and we never received any service from them at all. We spent too much money...too much frustration...We feel ripped off...Lied to...CONSUMER BEWARE. If this was a legitimate company they would not be charging for services they are not providing.We have a new ISP that worked immediately with no problems.

I am a Wildblue installer. I has installed hundreds of Wildblue systems.
I have only had a few unsatisfied customers. They are the ones that know NOTHING about computers. The other ones that complain are trying to run 3, 4, or 5 computers on a 500bps service. Some are running two and three Virus programs. You only need one, no matter what your Tech son or daughter tells you. Get ride of NORTON Virus program. Why do you think it came Free in your computer ? No one would buy it if it wasn't Free for the first 60 days. I call Norton a Virus ! Use the Free FSecure virus program that WildBlue gives you. It works and has anti spywear porgrams built in.
Some of my customers computers are so full of Spywear and Viruses that I am shocked that they work at all.
Some people don't even know what the word defrag means. Clean up your computer once in a while.You computer will run faster. Also, do you need 20, 000 pictures of your grandkids on your computer ? Put them on a CD.
The worst problem that I find is, Google tool bar, Google Desktop, Yahoo tool bar. All the Free stuff you are offered on the internet. This stuff is all SPYWEAR. Get it off your computer!! STOP downloading stuff that you think is FREE. That stuff tracks every move you make on the internet and SLOWS down your connection. Nothing is FREE !
I have read some of the complaints posted on here. Some are just out right lies. First. All Wildblue Techs are here in the US.
NOT in India. They speak English! Wildblue does NOT install any software in your Computer.
Wildblue has a Download limit. It is 7, 500 MB over a rolling 30 days. That is for the Value plan. 7, 500 MB is a lot. You could watch 50 seven min. videos on youtube everyday for a month. Just don't download them.
Hughes Net is 2, 500 a month so Wildblue is three times as much. The higher the plan the More Download you get. You can't run 6 Ebay sites on the Value Plan. Spend the money and get a higher plan. Wildblue has Commecial Plains. People just don't want to pay for it !
Wildblue only installs the system on ONE computer. If you want to add more, then don't blame Wildblue because your trying to run 3 computers on the Value Plan. You expect to run 3 computers for $49.95 a month? Spend the extra money. If you had dial-up for $20.00 a month you couldn't run 3 computers on it.
I had one customer that downloaded the whole season of the Sopranos and wonder why his internet was slowed down. Go RENT it for 6 bucks !
Most of the complaints on here are from people that complain about everything. Take a computer course ! The old expression is, You bought a Volkswagen and expect a Cadillac !

My experience of Wildblue Internet:

1.) They canceled my scheduled installation 3 times and wanted to extend it over a month and half from the initial scheduled installation. (We had no other company to choose from in our area so we stuck it out).

2.) They charged us 3 separate months a duplicate fee for the equipment installation of $199. Each time I had to call in and have it removed from the bill as it was already paid in the initial set up of our account.

3.) The internet service has never been fast and at best has a hair faster than dial up (even using their largest package at $79.99 a month). And to be clear the weather can be clear and your service will be gone.

4.) Their limit on bandwidth is beyond ridiculous. Though there is more complications to satellite equipment there is no excuse for crawling or not moving at all when you load a page.

5.) Their hold time to their 24 customer service is the worst I have ever experienced. On hold for more than an hour almost any time you have to call them. They claim they are experiencing heavy call volume (most likely from complaints).

6.) You are stuck in a contract for 18 months and to get out it you would still be paying the same price as to keep the service (if that is what you can call it).

7.) They have wasted my time here writing about crappy service. But I don't want another person to get stuck in crappy service like I did.