Wildblue Communications charged my credit card for a month of service five weeks after I had terminated my service. When I moved to my new home, I called to have my equipment installed. This equipment was not leased, and I had been a Wildblue (WB) customer for five years. At the time I signed on, customers were required to purchase the satellite and modem. When I asked if I could have my dish installed at my new location, I was told that they would no longer support the equipment they sold me and that I had to lease new equipment from them. I elected to terminate my service with WB and sign on with another internet service provider. The WB customer service agent offered me a month of free service to migrate my emails to my new provider since I had been such a good customer. I accepted their offer. Although the satellite dish was never installed, I was able to access my WB email account through the web using my new internet provider. I was able to retrieve and send messages and advise people of my new email address.

At the end of the 30 day period the email account was terminated. About a week later I received an email from WB advising that my credit card was being charged $49.95, which was my usual monthly billing. Assuming a mistake, I called WB and after repeated attempts finally got through to the billing department. To my surprise, I was told that my account was automatically re-activated because I had not called back at the end of the 30 day grace period to confirm my cancellation. I explained that I did not have internet service with WB, nor was my satellite equipment operational or installed for the period that they were billing me for. However, the agent said that a refund was not forthcoming. I asked to speak to a manager and was told that there were no floor managers available. I demanded that they delete my credit card information from their files, and was given a ticket number to follow up on that request. I was also told by that agent that I had to call back within three business days to follow up on that case number or my account would be re-activated! When I called back three days later, I was told that there were indeed floor managers, and I was able to speak to one. Upon reviewing my complaint, the manager said that I should not have been billed for services not rendered and that the charge to my credit card would be reversed. The charges were never reversed.

Initially I had emailed their customer service agent and was told that I could only cancel my account over the phone. I replied to that email and said that I had already cancelled my account over the phone. A WB agent replied to that email stating that my account was still active. I called WB and confirmed that my account was closed, and received a ticket number confirming that information and sent that ticket number in a reply email to their customer care person. I was emailed back stating that they could see in their system that my account was still active, and when I asked for specifics about where they saw that information so I could refer their phone center representatives to it I was told that I had to call their customer care center because they could not discuss it in an email.

There seems to be a clear disconnect in this company. Not only are there long, frustrating wait times, and dropped calls when dealing with their customer care center, but one receives conflicting, erroneous information and no satisfaction.

They also charged me for a month of service when my account was closed, and my equipment was not installed.

Go with another provider.

The money you now owe me is a lot more than 263.36! Since you removed my funds illegally I am now over 400.00 negative in my checking. Several items attached to the original 236.36 have hit NSF. I have had over 100.00 in fees in checking alone. One of the checks that went out was to a finance company whom now charges me 65% interest until I pay them the original 110.00 I wrote a check for!
Last Friday 1/14/2011, is when I called but, you took out the money illegally on the 12th of Jan. It has now been over a week for the 65% to hit my account with the fiance company!
I have contacted the court house where I received my bankruptcy. I am waiting for a response from them what my next step will be. I spoke to a person in Billing on Friday and she said it was being taken care of! Well, that was a lie coming from your personnel. She indicated they took the funds because I had not return your equipment. Then she checked it out and found the return and indicated that WildBlue made a mistake. Either way! Your company had no right to illegally pull my money. Not since your company was in my bankruptcy! So, to make a long story shorter. Wildblue removed my funds from my checking illegally sine they are under my bankruptcy which was done on 6/2/2010.

Earlier this year i ordered service from wildblue.they changed who the installer would be &where he would be comming from 4 times.that didn't concern me that much, i thought it a little odd.when the installer arrived he couldn'tconnect where i asked because he didn't have what he needed.he hooked up near the corner of the house, i couldn, t move my laptop out of a confined area.i paid him 50$ to hook up my router, i was in another room he brought my computer, it was online until he left.even though he left his # he never called back.i had to make a full time job of trying to use wild blue.finally i re installed my dial up connection, by then i was totally going to fail that semester.at last i reached someone in customer service that told me it was the router causing the problem, i told her how confined i was .she suggested that i buy @ very long cord, by that time i agreeed out of total exaustion.after thought of my treatment from customer service i wasn't going to pay.

I signed up for the top level of service from WildBlue Communications in June of 2007. Since May of this year (2008) my service has been spotty at best, and for long stretches of time has been completely non-existent.

I called to cancel my account in August, and was asked to give them a chance to correct the problem. They scheduled a service call and the technician was dispatched within 2 weeks -- with the wrong part. I was told it would take 2 days for the correct part to arrive. It is now November, and the technician still has not received the correct part.

For 4 months now, I have been shuttled back and forth between technician, dsi, and WildBlue technical support and customer service. Everyone points fingers at everyone else.

At one point, I was offered a terrific deal of paying only $39.95 a month instead of the $79.95 I pay until they resolve the situation. What a deal! $40 for no service instead of $80 for no service!

December 8th, I contacted WildBlue to demand a refund and cancel my service. I was transferred to a customer service specialist in the corporate office, K. Gregory, who assured me he would take care of the problem by 12/12/08. He further assured me that I would receive a phone call from him no later than first thing in the morning of 12/9/08 with a status update. I have received no call. I have called the number he gave me DAILY, but get his voice mail, and he does NOT return my phone calls.

Further, you can't reach any of the executives at WildBlue. There are no phone numbers or email addresses available for anyone except their call center employees who, obviously, do not have the authority or ability to address customer service issues of this magnitude. To make matters worse, they can't even give you contact information for anyone who might be able to help, but simply send you back to the website that provides only the phone number to the call center.

If you, or anyone you know is considering WildBlue for your internet service, RUN don't walk to a different service provider.

#1, lied about how weather affects it. I live where it rains 9 months out of the year, guy said'only goes out in heavy rain, I know I lived there" a total lie, out whenever it so much as drizzled. For more of my experiences just search the web for complaints -DITTO.
#2, never as fast as advertised, lots of timeouts, made running a business just about impossible, had to get a dialup account from AOL to ensure internet access.
#3, cancelled ASAP (1 year of outrageous fees for nothing finally over! or so I thought-got a bill with interest and penalties 15 (FIFTEEN) months after I cancelled, this was the FIRST bill I got. This was the first piece of paper I got from them in the mail.
#4, called "customer service" about above, snotty, snippy and rude woman wouldn't answer any of my questions.
Lesson-do not waste your time calling them, I already knew that!
#5 sicced a collection agency on me-see you in court wildblue.
How you can help? REFUND MY COMPLETE AND TOTAL COSTS SO I CAN FIX THE LEAK YOUR INSTALLER PUT IN MY ROOF!
And get off my planet.