I had signed up for Wild Blue before doing any research. I thought this would be a good choice for internet because all that was available was dialup. This was the worst and most costly mistake I have made years. They said it would be 500 kps but we were unable to get over 100. They said it could vary but I couldn't imagine it getting this slow. I assumed that since it cost 5 times more than dialup it would be at a minimum of 5 times as fast. No way. Quit them after just 2 months and paid the penalty to get out of contract. Slow speeds and unresponsive to fixing it.

Six pages of complaints & count me as number seven. I was introduced through Wild Blue via a friend. Who along with his parents didn't know how god awful this service is.

I was going to school at the time I got Wild Blue. It was early 08 I think. But I was told I'd be charged a one time set up fee of 183 dollars, and then I could finance my modem at 54 a month and tax would make it 61. Which isn't bad even though when I had Com Cast it was 45.99 and I loved the cable.

Anyway even though I could have paid off Com Cast, and let me tell you I wish I did. I ended up going with Wild Blue. They guy even offered me a job but since I was going to school for Heating & Air its not like I needed a shitty job with them. So for the first 6 months this Wild Blue was amazing. I've had it go up & down but never slowed to dial up which I was told could happen but as long as I had standard email and the general browsing I'd be fine. Now Wild Blue is slower than Christmas. I honestly could run circles around their service.

I hate that it goes out whenever it rains, and it seems if I sneeze my net goes out. The dependability of this is really horrible. I'm hoping to get a tech on support to find out how much it is to cancel because if I cannot get a direct response I'm going to do it the old fashioned way, and they can let my account sit without any more activity. Either way they are getting canceled.

Besides all the complaints that I've read, they don't tell you that all it has to do is sprinkle a little for you to lose service! This is the most expensive worthless crap that I've ever had the misfortune to use!!! And they don't tell you how unreliable it is. They should be required to provide dial-up service free of charge for their customers to use when their freaking service goes out while you're doing something important!

Wild Blue is a horrible company! I would urge anyone thinking of using their services not to! They are rude, they lie and they charged me a restocking fee after telling me that I would not be charged anything since it was not my fault that I could not get the services. I signed up for wild blue internet services about two months ago. It took them a month to get someone to our home to set up the dish. When the installer got to our home he informed us that he could not install the dish because of our roof is not the right material. He spoke to someone on the phone at wild blue and then told us we would not be charged any fees if we sent the dish back and canceled our services. We did and a month later we were charged $53.20 as a restocking fee. I called and spoke to a man at Wild Blue. He told me that the charge would be refunded. The charge was taken off and then recharged. When I called them again they said that my refund was denied because they did not believe that I was told I would not be charged. The woman I spoke with was very rude! She would not listen to anything I told her and kept saying that my refund was denied! Their customer service is a joke. They are extremely rude!

We have a bunch of reference numbers given by customer service representatives and have more disconnected phone calls then reference numbers. Yesterday I was disconnected 8 times, before I was ever able to even speak to a representative. Twice I made contact with two different customer service representatives and each time, I was disconnected again being transfered to 'DSI', what ever that is. On my third conversation to a live person I pleaded not to be put on hold or transfered, but to find a manger that I could speak with. 'Can not do.' she says. You have to be placed on hold. I explained how many times we had been disconnected while on hold and the time lost trying to keep calling in to customer support.

Although she still placed me on hold. I did get a Manager who again kept placing me on hold, though we never lost connection. Her way of helping me was giving me a phone number for their Corp. Office because she can't even get through to talk to someone herself. She said she would follow up on this to make sure I did eventually get to talk to someone for help on getting service. I've yet to hear from her though.

I did however call the Corp. office for Wild Blue. Guess what??? I was disconnected several time while in their automated answering service. I still have not spoken to anyone and don't have the time in my work day, to keep trying. Keep in mind this was yesterdays day of trying to communicate with Wild Blue. I've been going through this almost everyday Since the 12th of April.

I'm writing this report and then I'm sending a letter requesting to end our internet service with Wild Blue. Thank goodness we are on a month to month service now and don't have a contract. Maybe my letter will not be disconnected.