at 1:01pm 6-23-09. Went to get 2, $3.00 deals which is: 2 chile dogs, and 1 chile fries.
so my order was :4 chile dogs and 2 chile fries, amount came to $6.53
I gave the guy at the drive through window $10.55 he gave me 2 cents back and no receipt. Drove away then looked in my wallet, said to my son wait thats not right, drove around parking lot and parked and went in side Wienerschnitzal to get my correct change, Talked to a heavy set blond at the counter and said I did to receive the right change at the drive through I just drove through. The blond said to me " I just counted the drawer and it came up even, so thats impossible". I said how could you I was just count the drawer I was here not more than 5 mins. ago. The guy that served me at the drive through. Said " I gave her the correct change." The blond said, " I can't do any thing about it, because the drawer is right" But you can call the manager in the morning and talk to him (Greg). I thought the customer is right, in this case I AM, why are they argueing with me? I bet I was just ripped off $ 4.00 and the store was probably ripped off $6.53.

Wienerschnitzel hot dogs had roach remains between the hot dog casing and bun. Wouldn't have noticed if we hadn't bought the plain hot dogs and opened the buns to add their ketshup packet. Their toppings, like chili dogs, would have hidden the critter remains.

Main office customer service seemed to only want marketing info. as to how often I bought from them & how much I spent per week at their outlet. They apparently are a franchise operation without concern about their franchise quality control.

My kids and I went to the drive-thru and ordered a 10 pack of chili dogs. After eating most of the dogs my son got to the last one and screamed that his chili dog had been half eaten. I looked at the chili dog and sure enough it was half eaten!!! Luckily we were still in the parking lot and we went back to the drive-thru to report the incident (let me inform you not for a replacement because we were already disgusted!). All they did was laugh and hand me another chili dog. I gave it back to them and asked to speak to the manager but the once again they laughed and I just drove off. That was very humiliating and I will NEVER go there again!! After coming back home I called a Weinerschnitzel and asked for a Corporate number and they told me there wasn't one. LIARS!!!

We went to Wienerschnitzel on Arden Way in Sacramento Ca. Today for lunch. When we got there 1 family was inside and two cars were in the drivethrough. The family that was inside had already placed their order as we walked through the door. I stood waiting in line and it took over 5 minutes before the "Team Manager" came to take my order. When he came up to the counter i was in the middle of a sentence with the family that had been there before us, rather than waiting for me to finish my sentence he said what can i get you in a petulant tone. I finished my sentence which took less than 10 seconds then turned to him to place my order. At that point the "Team Manager" said yeah, whatever and walked away. About 3 minutes later he walked back over and finally took my order. I ordered jalapeno poppers and asked if that came with ranch dressing to which he replied that every order comes with ranch. Over the next ten minutes he managed to take the orders of my 2 companions. (It's important to note that in this time frame only 1 additional car came through the drive through and one additional customer came through the door) He managed to take all three of our orders without once making eye contact. Our bags were placed on a back counter without the benefit of heat lights while they waited for additional items to be prepared which over the ten minutes or so the food sat there ensured that the food was cold when we got it. After finally recieving our order i checked to ensure that my entire order was present and was surprised to notice the small amount of Ranch Dressing that I had recieved. In a 1 1/2 ounce container they had filled less than a 1/4 full was my dressing. I kindly asked for more Ranch at which point I was informed it would be $0.32 cents. I paid my additional money and recieved another container which was less than 1/4 full and was fairly upset. My companions also were stunned. One of my companions opened her Chili Cheese Fries and you could not see any chili on the fries whatsoever. There was a slight reddish tint in the middle of the pile of fries. She requested that they put a little Chili on her Chili Cheese Fries and was informed that that would also be an additional charge as they had already put chili on it. Apparently they put 2 oz on the chili. (I have ordered the chili cheese fries in the past and have always been able to see the chili on the fries) So she paid the additional fee and got more chili. I should note here that they did give her a fair amount of chili at this point.