I recently purchased clothing items for my daughter from Wet Seal in advance of her visit (I spent $456). Some of the items were not suitable because a) it had a tighter fit than the other items even though it was the same size; b) it didn't look like the picture; c) the quality of the material was unacceptable. Several attempts to get someone on the phone failed miserably--it is IMPOSSIBLE to get anyone on the telephone or through e-mail at Wet Seal. When I finally decided to go to a Wet Seal store in my city because I assumed there will be a real person to talk to rather than a dead-end machine, I got the most horrendous customer service in the world. Moreover, I was told that 21 days have passed since the purchase and therefore THE COMPUTER SAYS I have reached a dead-end again. I cannot change the items for a bigger size, I cannot get a refund, I cannot get in store credit. After getting the COMPUTER instructions, the sales person just moved on to the next customer. Not sorry we cannot help you, not here is someone you can contact, nothing!!! It seems to me Wet Seal makes a habit from getting customers into dead-ends after a purchase: on the phone, online, and in the store. This way they can ensure that every sale is final, regardless of what the customer actually gets. The lesson I've learned is NEVER EVER to shop at Wet Seal again and NEVER EVER to let anyone I know go through the same hassles and waste of money.

I tried to get a gift card, never got it!! They stated that their computers do not work so good on the weekends. They charged me 6 times, which i did not run my card 6 times in the store. Now having trouble talking to the right person. I have to wait for a call back as they have run off with my money. I also saw one cashier putting money in her pocket as she finished her sale next to me and I am supposed to think they are going to give me back my $180. Can I sue over this?

My daughter purchased a belt at Wet Seal which turned out not to fit her. I tried to return it unworn and with all tags on it. In addition to very poor customer service (slow moving and useless) they told me that I could not return it even though the return policy states only lingerie, swimsuits and jewelry are not returnable. Obviously they don't even know their own return policy.

I am definately reporting them to the Better Business Bureau and everyone else should also. There clothes are trashy and cheap so hopefully they will just go out of business anyway!

3/11/10After years of shopping at the wet Seal in Auburn, Mall...dreading the thought of walking in there because the staff is always rude and agitated with the exception of maybe one or two employees. Tonight when i visited i was harrassed by two employees, first the older manager, who seems to be vicariously living out her younger years through this store and acting "not her age" as well, had made a comment to another employee about the amount of clothes i tried on in ONE visit to the dressing room. I had no idea WET SEAL had a limit to how much you can try on because it makes the "employees" very angry. I thought it was their job, what they get paid for. My mistake. The other employee also chimed in, saying things as i passed by and at one point during her "personal" phone call to a friend she proceeded to mock me shopping in the store, as i stood at the cash register. The dirty looks and nasty comments are riduclous in this store. This hasnt been the first time this particular older manager had been rude to me or the other female employee. I let it pass...thinking maybe one was having a bad day or better yet the fact im younger than one makes her insecure or the younger of the two may need a reality check and a new mirror for herself...who knows? Its not my job to figure out either of their problems all i wanted to do was buy some clothes and be on my way. I shopped at Wet Seal because i loved the clothes and i love to shop, i did NOT shop to be harrassed or bother anyone. NOR am i EVER rude to ANY employee to deserve that. Neither of these females should be working in retail. Neither have personalities for it. Both need to grow up and act their real age OR complain to the company for overstocking WET SEAL with so many clothes to choose from instead of taking it out on customers who are just there to shop not to be harrassed.

On 12.27.2008 I entered Wet Seal with the intentions of buying 3 new hoodies, I had purchased a hoodie like this a week prior and really liked it!! Sale: "Buy two get one for one cent." I looked through the racks at the different hoodies $19.50/each, tried one of the three on (or 2 of the 4 if you add the 1st one purchased a week prior) all the SAME size, didn't appear to be any problems... so I purchased they stated all sales final, which was fine- I had no intentions of needing to return the items, as I had purchased prior and really liked them... anyways, I get home and start pulling them out of the bag so I can get them in the washer and continue to try the other two hoodies on before hand... one of the two was 'marked' incorrectly at their manufacturer because it didn't fit the same as the other three... So on 12.28.2008 I returned to the store with my hoodie & tags still attached and receipt, not to return the item or ask for my money back but to just let them know that their must of been an issue at their manufacturers while tagging the item because it didn't fit the same as the other three of the same size and that I would like to just exchange for the same item... this time the correct size... the original girl was REALLY nice, she was pleasant and seemed even somewhat concerned, but she had to get her manager... not a problem, the manager comes over & the girl very nicely explained the issue... the manager rudely goes on to tell me that I cannot exchange it for an item of the exact same even though there was a problem on 'their end' because it was a Final Sale... now hold on a second, you mean to tell me that your company isn't perfect and I have to eat that purchase because there was a mistake on your part, really??? Where is the Customer Service here??

My significant other whom has worked in the retail business most of his life thought that this was totally ridiculous, we asked for a corporate manager number... The store manager "Rachelle" gave us the number but not without saying in a rude tone, "I don' make the rules, I'm only here to inforce and stand by them, that's why we state that it is Final sale so you will try the items on"

Alright, that brings me to a great point- What if I had purchased that item as a GIFT to someone and it didn't fit, I have to eat that purchase because your company didn't correctly tag the item with the correct size or even if it just didn't fit???

We have placed a call into their corporate office (12.28.2008) and are patiently waiting a return call... This company truly treats their customers poorly, all I wanted was for them to make right by this situation, but now I'm just flat out ticked off! We'll have to see how their corporate offices handle these situations... it appears from the complaints here, this happens often!

If they don't resolve the situation, I will not be spending another penny in any of their stores! They may not consider one person a loss, but I'm sure I'm not the only one who's had this problem and no longer shops with them... the loss of customers will add up after awhile... then maybe they will reconsider their store policies!