MY HUSBAND'S CAR WAS TOWED BY AND BROUGHT TO WESTWAY TOWING, INC. IN FORT LAUDERDALE ON 3/18/09. MY HUSBAND'S CAR IS IN MY NAME, SO I WAS TOLD I HAD TO BE THE ONE TO PICK UP THE VEHICLE. I WAS PHYSICALLY UNABLE TO COME PICK UP OUR CAR, SO EXPLAINED THIS TO CUSTOMER SERVICE AND ASKED FOR ANY OTHER OPTIONS. THE FIRST LADY I SPOKE TO THERE INFORMED ME THAT THERE WAS NO OTHER WAY OF RELEASING THE CAR. I SHORTLY CALLED BACK TO GET THE HOURS OF OPERATION, AND THIS TIME SPOKE TO A MAN, WHO SAID I COULD BRING IN A NOTARIZED LETTER, GIVING MY HUSBAND PERMISSION TO COME GET MY VEHICLE AS LONG AS BOTH OUR NAMES, VEHICLE ID# AND MY SIGNATURE WERE ON THE NOTARIZED LETTER. I WROTE MY LETTER AND HAD A BANK NOTARY NOTARIZE IT. MY HUSBAND WASN'T ABLE TO GET TO WESTWAY TOWING UNTIL 3/20/09 AROUND NOON, WITH MY NOTARIZED LETTER IN HAND. THE EMPLOYEES LOOKED AT THE LETTER, AND IMMEDIATELY SAID THEY COULDN'T ACCEPT IT BECAUSE IT HAD BEEN ALTERED, AND BASICALLY TURNED HIM AWAY. THE LETTER WAS NOT ALTERED IN ANY WAY, SHAPE OR FORM. I WROTE THE LETTER, AND SAW THE LETTER WHEN MY HUSBAND BROUGHT IT BACK TO ME, AND NOTHING ON THE LETTER WAS CHANGED OR DIFFERENT. I CALLED WESTWAY TOWING VERY UPSET FOR DENYING US OUR CAR - FOR AN INVALID REASON. I TOLD THEM THE LETTER WAS EXACTLY AS I WROTE IT PRIOR AND THAT I WAS VERY UPSET WITH THE WAY THEY DO BUSINESS, TRYING TO RIP PEOPLE OFF AND HOLD THEIR VEHICLES FOR NO REASON AND THEN CONTINUE TO CHARGE THEM A STORAGE AND DAILY FEE EACH DAY. THEY SAID THERE WAS NOTHING THEY COULD DO, THAT THEY FEEL THE LETTER WAS ALTERED AND THEY WERE FOLLOWING PROCEDURE AND COULD NOT ALLOW MY HUSBAND TO PICK UP OUR VEHICLE, EVEN AFTER I ASSURED THEM THE LETTER WAS AS I WOTE IT AND STILL IS. THEY SAID SORRY AND THERE'S NOTHING THEY COULD DO. I TOLD THEM THAT WHEN AND EVEN IF MY HUSBAND IS ABLE TO COME BACK TO PICK UP OUR CAR THAT SAME DAY- THEY HAD BETTER ACCEPT MY NOTARIZED LETTER AND ALLOW MY HUSBAND TO PICK UP OUR CAR - OR I WILL GET THE POLICE INVOLVED. THEY DID AS I SAID BECAUSE THEY KNEW THEY WOULD HAVE NO CHOICE. I WILL NEVER GO BACK TO WESTWAY TOWING IF I CAN HELP IT. THEY ARE CHEATS AND LIARS AND WILL TRY AND HOLD YOUR VEHICLE LONGER THAN NECESSARY JUST TO RIP YOU OFF AND CONTINUE CHARGING YOU.