My mistake was getting pulled in by their website saying that they could do the same day delivery. My husband & I order flowers for our sis-in-law birthday on the 7th Jan to be deliver that day, a small arrangement was costing me over $80 but it would be worth it if it has gotten there as promise. They never showed up. I call to see why, they had an excuse about printer went down and the order slip down and they would deliver that day with a few extra flowers and let our sis-in-law know it was their mistake. Yep!! No delivery and so I requested a refund and I had to keep making calls and “Daniel” is the only one who can do the refunds & he was always on another phone line when I call and of course, he never return my calls. Finally on 11th Feb, when he was "on the Phone" I requested his manager. Surprise, guess who finish his phone call ASAP and came on the line to talk. Right!! Daniel!! Then I started getting excuses from him and I have to keep calling. Got where I check my account in the AM & PM and have to make a call. Finally got my refund back into my account on 2/17/10. 40 days total.. About 27 business days minus the weekends & holidays. I don't know about anyone else, $80.50 is a lot of money for me to shell out in the first place then to receive the crappy service & attitude. Excuse me but it will be a cold place you know where before I even consider doing any business with them again. In fact, I guess that I just send the money to the sis-in-law instead of trying to brighten her day.

Just found all these complaints and unhappy people! Have been using this company for many years and have always been satisfied with service. In four years I have only had one complaint and that was resolved to my satisfaction. Some of these complaints sound kind of phoney to me.

I called WB hoping that they could supply peonies for my mom on Mother's Day. They assured me they could. I wanted a big bouquet, not "3 stems in a vase." They assured me that it would be a nice bouquet. I paid about $90.

My mother received exactly 3 peony blooms, nothing more. Peonies are in season during May, so this is not an out of season flower.

I called on 5/23, 6/16, 6/25, 6/26, 6/29, and 8/14. I spoke with a variety of people: Rita, Chris, Dan. I was assured that I would receive a partial credit. NOTHING.

They are a rip off and 100% guarantee is a lie.

I called yesterday to order flowers for my sisters birthday. I gave all her information including a phone number to the business where she worked in case you needed directions. I gave my cell phone number in case you had any problems delivering the flowers. I called her receptionist to make sure they had no issues with her receiving flowers. Not only did something get screwed up, but I received no phone call at all to alert me and waited for several hours to hear from her about how she liked her flowers. I never heard from her because they were never delivered. This whole situation could have been corrected with a simple phone call saying you had put in the wrong address. When I finally spoke to my sister last night she said she had not received any flowers. I couldn't understand why they hadn't been delivered since no one alerted me to any problems. I called this morning to find out what happened and spoke to "dolly" who was extremely rude and told me to "wait while she figured out what the problem had been." As if it were my fault she was too lazy to pick up the phone. Instead of apologizing for an obvious mistake and use of poor judgement, she demanded to know whether or not I still wanted the flowers delivered today. I replied that my sister's birthday was yesterday. She repeated her question still without apologizing for the mistake. I told her just to credit my card because at that point, no way did I want to give that person any business. I am surprised there is an email addressed to customer service since it doesn't appear to be all that important to your store. I will order flowers for my sister through someone else and send this email to all my friends and family. I will also post it on my Facebook, Myspace, and other websites regarding poor customer service. I cannot believe I didn't receive a simple apology from that woman. In this economy, it cannot be wise to alienate clients. In the future, when people google Wesley Berry Flowers, they will hopefully find sites where they can read about my experience. Thanks for wrecking my sister's birthday surprise. I will make sure that she also posts this email on her sites.

I was sent 24 roses which were ordered online with Wesley Berry Flowers. I understand that flowers that are delivered in this manner, need to sit and given time to revive. After 24, 48, and 72 hours they still looked old wilted and squished. There is a satisfaction guarantee listed on the paperwork and on the website that said to call or e-mail. I sent several e-mails that have not gotten any response. The first time I called, the person said that I had to call back and that she couldn't help me. I called back and finally was able to speak to someone today. She asked if I had the flowers still and I explained that they died and I threw them out. She said that I cannot get a refund or new order unless I had them to give back to them. First of all, that is not listed with the guarantee, second, why would I keep dead flowers.
The company is not a reputable company and does not stand by their product.