I am absolutely disgusted with their service. I ordered flowers but then canceled the order literally 10 minutes after. I talked to a woman and she confirmed my cancellation so of course I thought it went through right? In 2 days, I receive a text from my boss saying thank you for the flowers... whaat???

First of all, I had ordered the flowers to be SAME DAY delivery on Monday but they arrived on Wednesday. What the heck?? Also, I already canceled the order!

Then they say please to call back in 24 hours. Then another 24 hours. Then 48 hours. Then they say they're SOOOOOO busy that they need the weekend to review ALL the calls. Of course, I'm the only one calling back. So I call on Monday and they have not "gotten to my call" yet, even though I provided the time & date. I just got off the phone with them (Tuesday) and they are giving me the same story. I seriously think they are shirking my calls and hoping that I'll just forget everything.

What a load of BS. I told the girl, Kerry (since apparently their names are so freaking important) to tell Wanda the "manager" to give me a call. GIVE. ME. MY. CALL. Also, I told her that I will be calling twice a day, EVERY DAY until someone "reviews my call" so that I can get my order refunded. OH IT IS ON. It's not even about my money anymore, it's about principle and horrible business conduct.

Funny thing too, I mentioned in an email that they had such bad reviews and their response was "well of course, only the BAD reviews get placed online." O REALLY? What about all of the 4-5 star reviews on Yelp? Do they not matter? What a dumb response. That's exactly how a vendor would respond to their horrible reviews. How about let's try to FIX the actual business and not make excuses and lie??

It's been 2 weeks and I've called every single day, talking to Mike O. Kerry, Melissa, Wanda and Katie. (OH YES, I took everyone's names after that.) They said that I never called (OH REALLY. I DID ALL THIS BECAUSE I'M LYING?) and that nothing can happen.

They offer you a $30 credit for your "next purcahse" and I just laugh. You guys are disgusting. I talked to the "highest" person in charge who can't budge. The next higher person up is Wesley himself.

OH WESLEY. WHERE ARE YOU? I'M TRYING TO FIND YOU.

I ordered flowers to be delivered for my mothers 65th birthday. The delivery received was not even worth $20. They were terrible. I contacted Wesley flowers and told them what I seen my mother received. I payed for premium flowers and received garbage flowers in return. I asked them to replace the flowers with what I ordered and they did not deliver anything at all. Asked to speak to manager no one was available. They guaranteed satisfaction 100% does it sound like I am a satisfied customer? I don't think so. Irresponsible, careless, liars and thieves. Don't ever use them

I ordered an arrangement for a funeral and on their website, it says $67.95. At the top of the website, it says you are going to get $20 off this order. It makes it appear I would get $20 off of $67.95. NO, the price shown had the $20 already taken off. If I had known that, I would not have ordered these flowers.It also makes it appear that this is a local florist. IT ISN'T!! They charge a $14.99 delivery charge. I could have used a local florist and paid a lot less. BEWARE of false advertising!!!

My husband ordered an amazing arrangement of flowers for Valentine's day. He got the same flowers we had at our wedding; Calla Lilies, Stephanotis and lilac roses. He put a lot of thought into what he wanted to do for me and thought this would be very special. I guess he felt like he'd better do good since he had to go out of the country for work and leave me alone on Valentine's day. So, thanks to Wesley Berry Flowers, I'm sitting at my desk at work crying. My flowers never came. Almost every woman here has beautiful flowers on their desk. My husband is wonderful and he went above and beyond but that has been ruined. Due to severe phone trouble he's been having since he got to the Dominican Republic a few days ago, I got the order # and called the number my husband used to order them (which he did 5 days prior!) and they said they couldn't look up the order but someone would call me back within an hour. I called back after waiting the hour and, after holding for over 25 minutes, was told the previous person was wrong for telling me that and gave me another number to call. I called that number and held for 42 minutes; they told me they couldn't look up the order and weren't sure why they gave me that number - they gave me a 3rd number. I called that number and was told they couldn't look up my order but would take a message and have someone call me...maybe today, maybe tomorrow. I'm not *** - I'm not getting a call. I have much more colorful words I'd like to use regarding this company but I won't. I do hope they go out of business. I'm going to tell everyone I know not to use them. I'm just one person though; one very sad person. And my poor husband is so upset; totally feeling like it's his fault. This is the absolute worst Valentine's day ever. Thank you Wesley Berry Flowers, I hope you burn.

This business is unreliable. Failed to deliver flowers ordered 1 week prior to valantines day . The business
outsources the 800 telephone business listing they use on the internet. The callers can not help with anything
just forward information to the mothership. It took a call to a major credit card company disputing the charge to get an instant apology email. Funny how the banks can get their attention. Shabby service/ Never will Wesley Berry Flowers get my business or a recommendation. The call service mentioned they had received over 200 calls that evening. Maybe a posting on Facebook ?