I ordered and received flowers for my wife's birthday this past April. I purchased a near $100 flower arrangement from their website and received an arrangement that was embarrasingly tiny and looked liked a $19.99 arrangement at best, from your corner grocery. I emailed the company to express my dissatisfaction but never even received a response.

I hope that others will read these complaints and avoid this company and no longer allow them to continue cheating customers.This was my wife's 62 birthday and we live on a fixed income to boot ...so this was particularly hurtful.

I ordered online for Valentine's Day for my MIL. I picked for the delivery date to be 2-11-2011. I paid the extra fee. I have called them for the past 2 days to make sure that they would be delivered and to check on my order. I left 4 messages and one email has been sent. No one has returned my phone call or tried to contact me. the only way I knew that they had been delivered to here LATE was my MIL called to let me know! I was very disappointed!

She received bad news and we were hoping to cheer up with a little special delivery for the Valentine Weekend! Thanks for ruining it for us!!

I am a happy person. I hate confrontation. I went into this experience assuming the best. Ordered flowers for anniversary around noon. They did not place my order until the end of the business day. Consequently flowers were delivered nearly 2 days late and dying from heat exposure. The real upset comes when you cannot contact Wesley Berry directly. They took money from my account and would not return it or answer my calls or emails. It wasn't until I filed a complaint with my bank and Better Business Bureau that they agreed to refund my purchase. I'm still awaiting that transaction. Run away from Wesley Berry. Run like hell!

I ordered a flower arrangement for my brother in laws funeral. I ordered them on 5/12/11 to be delivered to the church on 5/16/11 before the 10 am service. I was assured that the flowers would be delivered before the service. THEY WERE NOT DELIVERED AT ALL!!!
When I call to find out what happened I was told the delivery person delivered them at 6:45pm...
The flowers were NEVER DELIVERED and I cannot get a person ( I talked to 4 of them on 5/17/11)
to find out what happen and to get a refund or even an answer. Worst customer service I have ever
done business with. DO NOT ORDER FROM THIS COMPANY EVER!!!

I am absolutely disgusted with their service. I ordered flowers but then canceled the order literally 10 minutes after. I talked to a woman and she confirmed my cancellation so of course I thought it went through right? In 2 days, I receive a text from my boss saying thank you for the flowers... whaat???

First of all, I had ordered the flowers to be SAME DAY delivery on Monday but they arrived on Wednesday. What the heck?? Also, I already canceled the order!

Then they say please to call back in 24 hours. Then another 24 hours. Then 48 hours. Then they say they're SOOOOOO busy that they need the weekend to review ALL the calls. Of course, I'm the only one calling back. So I call on Monday and they have not "gotten to my call" yet, even though I provided the time & date. I just got off the phone with them (Tuesday) and they are giving me the same story. I seriously think they are shirking my calls and hoping that I'll just forget everything.

What a load of BS. I told the girl, Kerry (since apparently their names are so freaking important) to tell Wanda the "manager" to give me a call. GIVE. ME. MY. CALL. Also, I told her that I will be calling twice a day, EVERY DAY until someone "reviews my call" so that I can get my order refunded. OH IT IS ON. It's not even about my money anymore, it's about principle and horrible business conduct.

Funny thing too, I mentioned in an email that they had such bad reviews and their response was "well of course, only the BAD reviews get placed online." O REALLY? What about all of the 4-5 star reviews on Yelp? Do they not matter? What a dumb response. That's exactly how a vendor would respond to their horrible reviews. How about let's try to FIX the actual business and not make excuses and lie??

It's been 2 weeks and I've called every single day, talking to Mike O. Kerry, Melissa, Wanda and Katie. (OH YES, I took everyone's names after that.) They said that I never called (OH REALLY. I DID ALL THIS BECAUSE I'M LYING?) and that nothing can happen.

They offer you a $30 credit for your "next purcahse" and I just laugh. You guys are disgusting. I talked to the "highest" person in charge who can't budge. The next higher person up is Wesley himself.