As most of these other reviews state, Webwatcher will work for approximately a week or two before a virus software update wipes out its abilty to record data. I have even purchased the automatic update service for a total cost of around $140. This does not help. You would have to access the computer every couple weeks to try to perform an update, and even that might not work, as it didnt for 2 laptops I was monitoring. Customer Service is a joke. They simply suggest re-installation of the software and that doesn't work either. Then, then suggest buying a new version for $100, and that will only work for 3-5 days before the same thing happens again. DO NOT BUY this program. NO REFUNDS, NO SERVICE, NO DATA MONITORING! TERRIBLE!

I purchased and downloaded Webwatcher a short while ago. Recently, the computer I was monitoring got an updated version of Norton Antivirus which has now disabled Webwatcher. I filed a help ticket only to be told that it was a KNOWN issue and one the company had no interest in assisting with...unless of course I wanted to upgrade to their premium service.

There marketing materials explicitly state that anitvirus software does not detect/disable their software product. This is clearly deceitful. Be warned...if you purchase their regular product, you can have your dollars made wasted at anytime. DO NOT PURCHASE.

This program works very well, but be warned. There are so many hidden costs your head will spin and your credit card will smoke!
Out of the gate, you might want to spend the extra ten bucks to get an online backup copy, in case you have to reinstall, but that is only the beginning. If you want the special Smart Camera, that does what most programs do for free (take shots of websites), then that's another $20 or so. Then of course, you have to purchase how many pictures you can take (by blocks of 1000).
Moving on. You will discover that you only have seven days of recording limit. Don't worry though, they've thought of everything. You can also buy extended time (for a one time fee of $25 or $30 bucks). Then you will discover than you've run out of space if you don't delete all the recorded information. Actually, I think you run out in two days. Don't worry though, for some more money, you can purchase the extended time.
So not only do you need to purchase more time for your material to be available, you also have to purchase more space to store it online.
Oh, and I don't want to forget about the upgrades. You see, as websites, chat programs, etc., update their programs, WebWatcher must update their program so you will continue to be able to monitor your target computer. And you guessed it! You have to pay if you want those 12-20 extra upgrades that happen throughout the year!
All in all, this is a super program that does exactly what it says it will do. (except it will not record Facebook Chat while using Google Chrome- but they may have fixed that problem. Be sure to ask the free live chat before you buy).
Conclusion: Expect to spend about $200 for this program by the time you get done buying what you really need for it to do everything.
Live Chat Tech support is great and the waiting line is usually only a couple minutes.

I purchased and installed WebWatcher version 6 and for the most part, was able to get it to work as advertised. My complaint is that I also spent 29.95 on their "Unlimited Upgrades Package". After less than a year, they started warning me that I should upgrade to version 7. When I went to upgrade, they wanted another $67. I contacted them, and it turns out that their definition of "Unlimited" only extends to patch releases of version 6. Once they arbitrarily decide to change the major version number, forget it. And they even have the nerve to try to sell me another "Unlimited Upgrade Package" with the new version 7. Here's their pitch:

The Unlimited Updates Package guarantees that you never miss ANY

upgrades that we feature for one full year. Every day the software

programs that the person you're monitoring use are being changed and

updated. Make sure you get the Unlimited Updates Package so that

your WebWatcher changes and upgrades to keep up! Without the

Unlimited Updates Package you may miss out on critical activity as time

goes by.

So, they say "guarantees that you never miss ANY upgrades", and yet just because they decided to rename it "Version 7", I must pay again. They're not getting another dime from me...

Not only do they fool you about requiring the upgrade to keep up with Facebook (you can't get much unless you pay an arm and a leg for screenshots) but I have gotten NO keystrokes showing email usage for weeks.

I also get no keystrokes for Word docs. My kid spent hours online but I got virtually no data back for the weekend. It's very buggy -- either doesn't download or blocks the wrong sites.

They apologize and I ask for a supervisor, but all supervisors are in meetings...you get the picture. I asked not for my money back, since I read how bad they are on this, but for an extension on my enrollment to get data.

Any recs on alternate software that does remote monitoring appreciated.