After dealing with the worst customer service ever, I finally decided to leave Webcountry.net after a few years. When I notified them that I would like to move my domain name and hosting, they decided to hold my website hostage for more than 6 months never wanting to release the authorization code to switch companies. They would not reply to my emails and since they do not have a competent support system, I was stuck trying to catch them on the phone like if it was the 1980s. Finally I decided to contact their main reseller for websites and notified them of what one of their companies was doing. After a month of trying different extensions I finally got a hold of someone who held Webcoutry's account. The lady was nice enough to contact them and get the authorization code for me. They told her that the code had already been sent to me, which I know they were full of it. Whats scary is the fact that as far as I can tell one does not have much recourse in dealing with a situation like this.

So here is the best part, after leaving their company, 6 months later I received two charges on my credit card. After getting a hold of them, they decided to refund the smaller amount of 35 dollars but refuse to refund the larger amount of 59 dollars. They claim I never filled out the right form, so they didn't know if I really left their hosting service. I guess all the emails and going around the proper channels of getting my authorization code was not proof enough that they sucked and I wanted to leave.

So I filled a dispute with my credit card company, cause I have all the paperwork showing that in fact I left back in January and they simply refused to let me know what I needed to fill out so I would not be charged in the future.

Apparently, this is another scam trick to charge customers in the future.

Arturo.