What can I say I've never posted a complaint about a company before dealing with web.com the customer service and reliability are so reprehensible I'm baffled they've lost file of mine, lost me email service website has been down they've overcharged me. I run a business and of course i am going to change but have to wait until I can afford to have my service interrupted because I've also read complaints about how the hold your name hostage.

The customer service is just the icing on the cake is so awful you will just be mystified and outraged as you watch money gou down the drain if you run a business. Try to find one good review of web.com anywhere what can I say you've been warned!

I had been a long-time Interland customer. They always let me know ahead of time when my credit card would be charged and how much. They would also let me know if my card was about to expire.

Web.com did none of the above, FAKED my expiration date (how it got through, I'll never know), AND raised my rates 50%. I called to complain 2 days after my card was charged and they said they would roll back to the old price and credit my card. They did...then charged the card back for the same amount as the credit.

I tried for three weeks to get in touch with someone...ANYONE. They would not answer their phones or email or trouble ticket. When I finally DID get in touch with someone, they said that they would be charging me (prorated) two months of service.

From what I've seen on this site, I'm not the only one that didn't get kissed...

I thought I had cancelled my web.com account 16 months ago. Instead of cancelling, they lowered my rate to $59.95. I noticed I was being charged 69.95 by web.com for something I thought was cancelled. I called their billing department to ask for a credit and cancel my account. "Theresa" told me I would have to speak to their lifecycle department. I was transferred and specifically asked about receiving a credit. Lifecycle told me they would cancel the account and transfer me back to billing. After I got the cancellation #, I spoke with billing again (Theresa), who told me no credit could be issued since lifecycle had cancelled my account. I asked to speak to her supervisor but she would not allow me to talk to him. BUYER BEWARE!

What a nightmare. I had an account with Interland and had a few problems but they fixed them in a timely manner. I had an e-commerce site with shopping cart, constant contact etc. I was able to put 500 pictures on at a time. When Web.com took over. My site wouldn't load with 300 photos on it. They told me I could only have 200 photos on it. They talked me into doing the Miva Merchant thing in October 2007. They renamed my old site as... cancel.com and my new site was just .com. I went to take off my photos and put them on my new site. Well, they deleted my photos on my end but when you typed in my website you could see my site. I could not get into the site to make changes on my inventory. Mind you. They had no clue how to set up the Miva Merchant account. I struggled trying to set this up and finally gave up. Okay fine. when someone logged into my site they actually were connected to my old .cancel.com site. That was fine until I started running out of the clothes that were on there and people kept paying for them through Paypal.

Problem #2 - Web.com was charging me $105.00 for my old site, which was down on my end and $79.00 for my new site which was not even a working site. They were talking out an auto draw from my charge card. So I canceled the auto draw and got behind about 2 months. They called me and told me that I could get a refund if I made a payment of $79.00. I told them why should I make another $79.00 payment when I've been paying $184.00 a month for 2 non-working websites?

Problem #3 They agreed to give me back my money on the .cancel.com site, which I was paying $105. per month for. When they told me what my credit balance was ($470) it was for the Miva Merchant site that was $79.00 per month. Then they drew out $158.00 for 2 months of web hosting that I was behind on. WHAT WEB HOSTING??? THAT IS WHAT MY COMPLAINT WAS.

I opened a ticket and told them I wanted a full credit for both sites dating back to October. This totaled $1104.00 and for them to cancel my website. They closed the ticket and said that they were sorry that I didn't want to be a Web.com customer any longer. And if I had any other questions to reopen the ticket. I tried and my domain name was gone so I couldn't get into their site to reopen the ticket. I called them and guess what??? I have another open ticket.

Since October, every time I opened a ticket, they would close it and not resolve the problem. I kept calling tech support and they were all from the Philappines and had no clue what I was talking about. They would turn the ticket over to tech support and said they would get back to me within 48 hrs. Nothing ever got resolved they would just close the ticket again. I would reopen it and they would close it.

I have had the most horrendous 6 months dealing with Web.com. They made server changes which caused my SSI tags to stop functioning (hence, I could not take orders on my site) and for the past 6 months I have been desperately trying to get them to permanently fix the issue. They do nothing but give me the run around. (open a tech ticket, close it- even though the problem is not resolved- promise a call back and never call, etc) I am finally taking the hours and hours it takes to change hosts- but only after much frustration! How can a company blatantly ignore its customer issues? Argh! And when I searched the net, I found they had done the same thing to many other customers. Beware of Web.com!