BBB rating must be bogus, unless it stands Buyer Better Beware! Web.com acquired my site when they acquired Domain Direct earlier this year. After many years of excellent presence on the web - converting to Web.com has screwed up everything. First the conversion to their server took dozens of hours to re-edit all my pages (still not right due to a glitch in their site editor). Then the conflicting price quotes as very young-sounding staff tried to get my credit card (said they would not accept check or money order). Latest is that they billed for their service (which was more than Domain Direct charged) but did not include annual domain registration. Never billed me for it or let me know it would expire - so my domain expired! Not only did clients get concerned that my site was dead, but somehow, after renewing my domain with web.com, I no longer show up on keyword searches where I used to show up in top 1-3 for words/phrases related to my business (sometimes out of 16 million).

When I first started hosting with them 7 years ago, their product and support was okay - then interland.com. But the product has gotten worse and worse over the years. The "features" rarely work without use spending hours on the phone with brainless tech support people. Webtrends never runs when it is supposed to. Constant Contact has been out for 5 days now. They routinely close a ticket when the problem is not resolved. I hate web.com and hope to move off them to anyone else.

Web.com makes it virtually impossible to cancel your account.
It took me a year of no activity on my account and a year of automatically billing my credit card.
The only way to cancel is by phone; I finally reached an agent after 14-1/2 minutes of holding. The recording never even confirmed I was holding for web.com. I submitted emails to web.com saying I wanted to cancel but with no response. I had to endure the long hold to finally get it done. Not surprisingly, when I called web.com right back for something other than cancellation, I reached a live agent in under 30 seconds.

This place is a complete joke. They switched one of my client's sites to a different server which caused it to go down and then they wouldn't fix the problem because I couldn't recall the "secret word" I setup on the account 7 years prior. I asked them why I needed a secret word to fix something they screwed up and they said that was just their policy.

I tried calling support 3 times and each time I waited for over 20 minutes before getting sent to a dead line. I tried using their online support ticket system while I was waiting on the phone and after 5 screens of collecting information, it threw up an ASP error and didn't submit the ticket. So frustrating.

I called a different department (not technical support) and finally got someone and as soon as I told him about my problem he said he would transfer me. I asked him to stay on the line until I was connected and he said he couldn't. Guess what, he transferred me directly to a dead line!

So utterly frustrating. My client's site is still down. DO NOT HOST WITH THESE IDIOTS!!

I received an email from WEB.COM announcing a raise in monthly subscription rates. On Thursday, October 9th 12:00pm, I placed a call to web.com's cancellation line in order to cancel my service. I waited on hold for approximately 35 minutes and had to hang up (unserved) because my lunch break had ended. Saturday, October 11th, I placed another call around 3:30pm and waited on hold another 30 minutes. Frustrated, I hung up and dialed their technical support number. A human being picked up almost immediately and proceeded to take my information and transferred me to customer service. It is now 5:25pm and I have been on hold for 1 hour and 35 minutes.