It just came to my attention that our business account was being debited each month by
Web.Com so I assumed it was for our current website. I called them to get more info and they could find no record of our company, phone number, etc. I called again waited 30 minutes for customer service and
spoke to another agent who could find nothing for our company. So what were they charging us for?
It seems eleven years ago someone at our business signed up for website help. It is a none existent site with
an old address, phone number, no products, prices and a web address I've never heard of before. The only reason I got this much info is because I asked for a copy of the contract, a history of the service they had provided our company with and a phone # for their legal dept. I asked for my money back. Today I
received a four sentence letter denying my request and stating that they had performed the services requested. We have had no service of any kind from Web.com. 'Web.Scam'

Web.com sales person promoted to me that they could improve my website, improve my shopping cart and do SO for it. I was skeptical that they could deliver, but she offered that they would do it for no cost up front and prove they could do it. Then, she asked for a credit card to varify the business. On the recorded call, I repeatedly stated I did not want to buy anything now, I did not give permission for anything. They even sent the recording to me later, when I complained about subsequent charges when their tech department decided they could not deliver. They never even had access to my website to do any work, but billed me for 3 months before I realized it. I have received absolutely no effort on their part to resolve it, and have an attorney working on it. NEVER, NEVER do business with this company, especially with so many options out there

To whom it may concern,

My name is Alicia Kalil, daughter of Bill Kalil who was owner of Bill Kalil & Daughters Auto. We recently became aware that you have been acting as a third party to our company, debiting $139 a month.

You have and had no authorization to do so. Reason's being;

In November 2008, you have transcripts of Alicia Kalil, who has no authorization for payment on the business account due to the business being a sole proprietorship under Bill Kalil, stating she called in to cancel. You then provided a free 30day trial membership, which neither Bill nor Alicia was aware of.

Then in December 2008, you have another transcript of Alicia Kalil calling in to once again cancel, you then again provided a 30day trial membership. Which neither Alicia nor Bill was aware of.

For the past three years, you debited the Bill Kalil & Daughters account for $139 per month, under Discover Networks name. Because of this, the owner Bill Kalil and associates were never aware of your company involvement in the checking account. Assuming it was a monthly statement from Discover.

There was never a written or verbal agreement between you and the correct authorized holder of the account.

Alicia called in January 5th, immediately after being aware of your conduct in the checking account to question who you were. She then spoke to representative Andrea, and stated;
"I was never aware of your company, nor did we ever have a need for your services. I am the BDC manager, extremely capable of doing key word optimization on my own, and use GoDaddy as our host for the domain and url. Therefore there was never a need or want for your services" Alicia then asked if there were any transcripts on file between Alicia or Bill and Web.com. Andrea then explained, "In November 2008, Alicia called to cancel services, we then provided a 30day free trial membership, she then called again in December 2008 to cancel, and once again we provided a free 30day trial membership".
Alicia the told Andrea that she had just confirmed that if at all we were aware of Web.com, we tried canceling, and after calling consecutively, would never just accept your services miraculously. Alicia then asked if there were any proof of utilizing Web.coms services, Andrea stated that No, we had never logged on to the available back end site to use Web.com services.

At this point Alicia felt that it was a logical conversation, in which Web.com has proof that Alicia's claims were right.

However, Andrea went ahead to state that their conversation was done and there was nothing she could do about it. Alicia asked to speak with a manager or supervisor, Andrea refused due to the Bill Kalil & Daughters account being closed!
Alicia then asked for reference # for this call. Andrea said that there wasn’t one to give!
Alicia asked for Andrea's full name to have some type of documentation and evidence of the call. Andrea wouldn't give it to her!

Andrea then went ahead stating they used Discover Networks at their billing department and to see if there was something Discovery could do.

Alicia then went ahead and contacted Maria from Discover Networks. Told Maria of the situation and Maria then told Alicia she'd see if she could get a Supervisor on the line from Web.com and they could do a three way call trying to resolve this issue.

When Maria had come back on the line to state she had Marianna on from Web.com, Alicia was under the impression she was now speaking with a supervisor from Web.com and therefore there might be some resolution to the problem.

Alicia went ahead explaining the entire situation once again to Marianna and Maria. Marianna apologized for the problems and said the only thing she could do was pass it off to the billing department and would make sure herself and supervisor would get on this and try to expedite it. Marianna suggested to Alicia to call the next day to see where the status of the claim was.

Alicia, a realist, gave Web.com and extra day to tend to the mess.

Alicia called January 7th @ 2pm to inquire about the claim. She then spoke with Taniesha, another representative; Taniesha explained that the claim was denied due to Alicia accepting the 30day trial membership.

Alicia once again, explained in laymen’s terms, what happened and how it’s possible that their billing department couldn’t understand how this was an unauthorized fraudulent act.

Taniesha explained there was nothing she could do; once again Alicia wasn't allowed to speak to a manager/supervisor/someone that had authority to talk about this further, because the account was closed out. Alicia asked that therefore her only options were to process this through their claims department via email, contact discover networks once again, inform the BBB, and contact her lawyer. Taniesha confirmed, and said yes.

So, let break down the fraudulent activity that transpired;

Web.com had only spoken with Alicia - Alicia is not a signer on the checking account that Web.com debited from, therefore holds no authorization to okay any payments

There was no verbal or written agreement for a contract between Web.com & Bill Kalil & Daughters Auto Wholesale. Federal NACHA Operating rules state;
Authorization
The NACHA Operating Rules impose on the ODFI, as the gatekeeper to the ACH
Network, the obligation to ensure that the ODFI’s Originators have obtained proper
authorization for all entries originated. The ODFI warrants that these debits have been
properly authorized, and where the authorization requirements have not been met, the ODFI bears the liability for any breach of this warranty. To minimize its potential for
liability and loss, the ODFI should review its internal procedures to ensure that it has
employed adequate procedures to know its customers, and that those customers are
engaging in responsible business practices.
With respect to debit entries to business accounts, the NACHA Operating Rules require
that these entries must be authorized by the Receiver, and that there must be an
agreement between the Originator and the Receiver that binds the Receiver to the NACHA Operating Rules. Although the Rules do not define specific language that must
be included within an authorization/agreement for business transactions, a valid
agreement must be in place.
None of the above was complied with.
The only transcripts between Web.com and Alicia Kalil, were that of Alicia trying to cancel the services. Clearly stating she didn't want any part of it. Nothing of which showed any interest of conducting business with Web.com
Since Bill Kalil & Daughters Auto Wholesale opened, they used GoDaddy as their url host and domain. Showing NO need for Web.com
There was no activity on the back end of the Web.com site, clearly showing the services provided weren't used or utilized.
And once again, Alicia Kalil has NO AUTHORITY to authorize ANY payments out of BILL KALILS checking account.
Web.com refused the claim, and I'm hoping after all this has been CLEARLY spelt out, they will reconsider.
There has been over $5, 000 fraudulently taken from Bill Kalils account with no authorization from Bill Kalil.
I would like all debits to be credited, and however long it takes, whatever other payments are accrued because of Web.com negligence, will be added on a daily basis with a certified invoice explaining all payments. Hopefully this will be resolved before Bill Kalil needs to bring in his lawyer.
In the meantime, this will be forwarded to;
BBB
Attorney General
Discover Networks
Federal Trade Commission
Thank you,
Alicia Kalil

This company drafted money from my account to renew the domain name even though my hosting was turned off over a year ago. They took five years for a domain I don't have anymore. They said they signed me up for five years. I never authorized that. They sent an email saying they are taking another 5 years again and said "no further action required" there was no option to respond to that email. When I spoke to the supervisor, I asked if they had options such as 1 year, 2-year, etc. They insisted that I signed for 5 years in 2005. BE WARE!!! This is a predatory company.

We recently had to close one of our debit cards due to unauthorized charges. We did not realize that this was the card we used to set up and run our website and email with Web.com. Without a warning or even trying to contact us about the issue, web.com shut down our business website and email. I immediately contacted web.com and updated our payment history. Our website is up and running and I can send emails but we are not getting our emails. All of our business comes from our customers via email and most orders need to be completed within 24 hours. We are losing lots of orders and customers because our clients cannot send us emails. We are a new business that just is starting to take off and this is ruining us. I have contacted web.com via email and phone more then ten times and it still has not been fixed. I find that this is horrible business practices especially for a company that markets itself to small business. In today's market businesses rely heavily on email and websites and cannot afford to have this happen. Web.com thinks they can keep doing this because of the difficulty it would be for a small business to switch to another company.