These guys took my citizen watch and I had them repair the band and replace the crystal. The band is still in great shape but the calculator ring around the crystal was falling off when I got the watch back, so I sent it back again, this time, the calculator ring was not aligned correctly but instead of paying to ship my watch to New York and back a 3rd time, I decided to live without the full operation of my watch but today the crystal fell out. I have experienced a great deal of difficulty reaching this company by phone or e-mail in the past but I am trying again so they might rectify this poor watch repair. More to follow.