I have purchased clubs from them back in 2006. They were "Ok"
In their email and post cards sent they say call an mention a code (...) and for being a loyal customer, they want to give you a FREE grab bag of gifts just in time for Christmas. Just pay shipping and handeling. Nothing is further from the truth.
When I called I was completly insulted by their salesman "John" who wanted to charge me for clubs. Only a small deposit of $459.00 plus tax????? Are you nuts??? To get a shirt and some "FREE Golf Balls? It's the same old bait and switch deal that is there since the begigning of time. I can not and will not ever sugguest this company. Stick me with a fork. I'm done with them!!

Definitley unfair, dishonest cheats. The 45-day "free" trial ended on a Saturday. When I tried to call to get the mandatory Return Authorization #, I found that they are closed on weekends, so I couldn't talk to anyone until Monday. On Monday, they refused to give me a Return Authorization as I had passed the 45-days. As if it's my fault they close on weekends, or there was something I could do about it. Basically, I was forced to keep the clubs, although they cut the price in half. Even at half price, the merchandise isn't worth the aggravation. Don't ever do business with these people.

I got the free hybrid card in the mail. Called the number. Salesman was incredibly smooth, sucked me in. As soon as I got off the phone, however I felt sick to my stomach the way the salesman talked, and was already trying to pitch me on all kinds of clubs, packages.., I felt like I needed to go online and see what all the hype was as I'd never heard of these guys. I about crapped when I saw all the complaints, so I immediately called my bank to cancel my card (as a debit card). But it was too late. I called them back and said I didn't want the free club, the lady I talked to this time said they didn't even have a record of the order, but she would make sure it didn't get processed and no club would be shipped...ya right. The next day my card had been charged. So at this point, I had reduced the damage to only being charged the $25 shipping fee. So then (8 weeks later) the club arrived with regular flex after I was assured by the salesman it would be stiff flex. I'm a 11 handicap player. Took it to the range, and it just sucked, everthing about it was cheap, from the shaft to the clubhead, even the paint was already chipped on the head edges. Regardless, this complaint is about the phone calls afterwards. The most recent phone call was a pitch to me to invest in a golf course in my area that was going to be built...Where do these people come from? The phone call started out as "I am not trying to sell you any golf clubs, so don't worry." "Let me ask you a question?" "What would you say to someone who put $5000 into an investment and 3 years later had $20, 000?" Of course I responded, "He made a good investment.". Then he said they were raising money for a new golf course opening up and wanted to give me the opportunity to make this kind of return. I said I don't have any money to invest, and why would they be calli...(hung up on me). Don't ever think these guys have your best interest or will ever do what they say they will. Lies.

This company is horrible to deal with. I, too, received a hybrid offer in the mail (courtesy, no doubt, of my recent subscription to Golf Digest). Foolishly, I thought I'd respond. They immediatley started a hard sell for the wood set. After being assured there would be no hassle returning if I wasn't satisfied, I agreed and gave them my credit card info. What a complete idiot! Approximately six weeks later the clubs arrived. I hit my first drive about 50 yds further than usual. This, however, was the only time this happened and at this time I didn't know whether to attribute it to the quality of the clubs or to luck. However, after a couple of rounds, the clubs began to feel "flat" and soft. My 3 wood broke at the hossel on a typical fairway hit. It was around this time that my "trial period" was soon to expire. For times sake, I made the mistake of fixing it myself. I knew, though, that these clubs were not worth the money I would have to pay to keep them outright. "Trial period" expired and I decided to send them back. The phone extension the salesman gave me only sent me to the main switchboard. I was then forced to wade through endless redirects and chicago songs before I could speak with someone who could help me. We are now at two months +...
My wife tells me I'm ranting and should just sum it up. Long story longer, I told them I wanted to return the clubs. After trying to sell me an iron set to no avail, it was agreed that they would refund all but $150 to my cc and that I should see this on my next statement. Didn't happened. After many calls I finally emailed customer service and told them to call me. They said they made a mistake and my refund never reached accounting but would now process it, less s/h fees. I balked and they said they'd have to research this and call me back. I received a call back and during the call was chastised for fixing the 3 wood myself, saying they have a warranty and that was "stupid" of me. Upon being called stupid, I kind of lost it and dropped an "f" bomb while explaining that I was already having enough problems dealing with them. This greatly upset the sensibilities of the supervisor I was talking to. He said they could not refund the s/h, but would credit back $150 of the purchase price. I tried explaining that the previous agreement was that there would only be a $150 charge on my cc. He said no way, I said give me the return auth. number, he gave it while mumbling something to the effect of "you don't even make sense", told me return s/h charges were on me and "We're done!" then hung up the phone. I will now ship these back and no doubt have more to deal with when they receive them.
Alll of this and I'm still an 18 handicap.

I received a marketing promo for 3 dozen golf balls. When I called to try the balls, I was talked into trying their Driver and woods in order ot receive the balls. When the clubs arrived, they were sent w/o club heads but came with tons of cheap useless stuff like a shirt, pocket knife, stickers, etc that really cheapened the feel of their clubs and my purchase/demo.

The Clubs were poorly manufactured. The sales team are very deceptive and offer all kinds of free stuff for demoing more clubs. My advice is to refuse all offers and business elsewhere. It's not worth the hassle nor is it pleasant dealing with their company.

Still haven't got those damned golf balls.

BH