I purchased an extended warranty policy through Warranty Expert and from Phoenix American. When the TV went in my motor home I contacted Phoenix American and they said they had no information on a policy on my motor home. I contacted Warranty Experts and they said they would get be a policy through someone else. The company they gave me wouldn't answer the phone. Then they said for me to contact my credit card co for a refund. The credit card company said they couldn't because it had been to long. The last I heard was they would send me a check. This was months ago. Thank you Bob Benedict