Rip off artist in the full sense of the word. Dispicable scammers, with no intent on paying on an honest claim. We had some needs for a head replacement on a Ford and provided documented service bullitiens from Ford, took it to a second oppinion and recieved the full run around. I have a superb lawyer and I am taking them to court as a matter of principle. Do not purchase a warantee from this company and be careful about purchasing any extended waratee.