Warrantech

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1 stars
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Category: Services

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United States

Warrantech Reviews

Dartm00se July 5, 2011
Do NOT purchase a warranty
After two hours on the phone yesterday and countless e-mails, I can only say that Warrantech's customer "service" is awful. There warranty is also not worth the paper it's printed on. Basically, I had a single key that wasn't working on my laptop. I had properly registered my warranty.

Despite these facts, I was required to e-mail three times so that they could "confirm" my warranty|. No one ever got back to me about "confirming" the contract". Instead, I called and called and e-mailed, .

Eventually, I was told that I could send the laptop at my expense so that they could review the problem". Then, if the problem was resolveable and they had the part the key would be replaced|.

This whole process would take a minimum of two weeks and would, again, be at my cost..

When I eventually spoke with a representative I was told this was "company policy;." Great policy - be careful and do not purchase their warranties, which are sold through J&R music.
FlyGate June 20, 2011
Very very poor extended warranty provider
Warrentech says they provide fast in home service...My television has been broke over a month. They still havent approved the repair!. They have so many hoops to jump thru that they are a very poor company'. I would not recommend anyone buy an extended warranty on anything that has their name on it/. Very very poor company, . I have a Sony 52 inch television that repairman comes out and has to take my tv to the shop to "reproduce" the defect'. Now it has been gone for two weeks and still not even an estimate for what it would take to fix it/. Very Very Poor Service?. Do Not do business with them it's a total waste of money.
Fool_Me_Once May 29, 2011
Waste of money - Do not purchase!
I purchased an "in-home" warranty for my 55" Sony and the TV stopped working after four years. There was a flashing light that allowed me to identify the issue. After my first call with Warrantech I was told that they would send me the part and I could install it myself. So much for "in-home" service but that was actually the best part of dealing with them and it would only get worse.

After waiting a week for the part and not receiving anything I made another call to have the package tracked. The next rep told me that the part was not covered and it is covered by a different warranty. J&R Music World did not offer any other alternative warranties that could be purchased. There were no exclusions in their policy so this should not have been declined.

I failed to mention that no one ever called or emailed me to notify that the part would no longer be sent. In my experience, Warrantech reps are either incompetent, liars or both. Of course there is always the possibility that they are told to give any one who calls the runaround.

I wish I researched reviews about RepairMaster / Warrantech before I purchased the TV warranty four years ago. I am highly disappointed that J&R would associate themselves with this kind of company. Needless to say I will NEVER purchase a RepairMaster policy again and will tell everyone to do the same.
Ss4lnchon22s February 16, 2011
Stay away
So i bought a tv from hhgregg back in November no complaints with that but i decided i didn't want the extended warr. that warantech offered.i called them they said i would get a refund sense it was within 30days hear it is over 3 months and still getting the run around.called them back they told me a had to send a letter in saying a wanted to cancel did it.still nothing called back supervisor was supposed to call a week later hear i am on the phone with them again still going through the same.
Kurt September 5, 2010
Total run around
I called these guys and it been a month and they haven't done a single thing. There strategy seems to be to just give you the round around in the hopes that you will eventually give up. DO NOT EVER BUY AN EXTENDED WARRANTY FROM THESE GUYS!

I also spoke with one of there supervisors and he assured me he would call be back guess what? It never happened, now an entire month has passed and here I am once again waiting on the phone being told their customer service is busy. Expect to wait a least 15 minutes before you talk to anyone and they expect them to say "well this is the first time I'm hearing about this.." and then proceed to jack you around.
Stronger July 12, 2010
My policy plan that I have, was discontinued which they didnt let me know till I called them
My contract with this home warranty company expired on Oct 2nd. I usually get a reminder in the mail or a phone call to renew this contract but this year I got the letter with a date of Oct 14th. When I called the company to place a claim, they told me that my policy was expired and I had to wait for 30days before I could place a claim.

Besides that, my current policy plan that I have was discontinued which they didnt let me know till I called them. I explained to them that this was not good customer service on their part to not to let their customers know about discontinuing a product that they offered their customers in the past.

I was told that their manager Bryan A Myers would contact me but he never did so I called them back again, and got him on the phone and he was totally discourteous and sticking to his policy. He even told me that I could take my business elsewhere. No wonder a company like this has shares at 0.43 I believe that people who kept him in that position should be held accountable for this companys poor performance. some of his staff were more courteous than he was

For him, his policy was more important than retaining a customer, Penny wise pound foolish thats the best saying that befits him! His boss is Evan Rothman who I will be contacting next. I want to see if he would like to get his earnings per share higher than the mere .43 cents!
libby1952 May 12, 2010
non working dishwasher
warrantech authorized repair for my dishwasher and it was completed this morning, after running one cycle with the repair tech here, now no cycle selection works at all. they have fixed this thing so many times and it never works more than a week...today is the second time it has screwed up within hours of the repair...i need a new dishwasher and they will NOT authorize a new one...i will never get an extended warranty from them again!
TopK91 January 29, 2010
Unprofessional and unaccomodating
After to calling Warrantech about my broken TiVo, they told me to send the unit to another company that would repair it. After a over a week I called Warrantech and they didn't know the status of my TiVo. They told me to call the repair company that as I found out doesn't even repair products, they just test for failure, then Warrantech either sends you a new product or a check/voucher for a new unit. I had to call to find out the status every time. They never contacted me. They originally said it would take 7-12 days for the whole process. It looks like it's going to take more like 28 days not including weekends and 2 holidays. On top of that I was informed that the information on my TiVo hard will not be returned to me. And now I'm trying to retrieve the cable card that was inside my original TiVo. They informed me that they will not reimburse me for the cable card after I was never told to remove the cablecard before sending the unit out. I'm waiting on hold now to talk to a third person. This is unacceptable business. If you have a choice, don't get Warrantech replacement service. Warrantech has terrible service.
Jinner September 15, 2009
Obviously scammers
We bought a under-counter refrigerator on-line from the Beverage Factory, with a warranty from Warrantech. The appliance broke down before the 2-year warranty was up. We have spent numerous hours on the phone with the warranty company who has given us the run-around since January (this is June now). We give them the information they want, and then each time add a different little piece of information they need to reimburse us the $481 that we spent fixing this appliance. They are obviously scammers and never want to pay up.
February 4, 2008
Harassing phone calls about auto warranty!
I have been receiving harassing phone calls for about 8 months now regarding my expired automobile warranty. The problem... after awhile I grew tired of just simply hanging up on the automated speech, so I pushed the corresponding number to be connected with a representative, and before I could even get the words " please take me" out of my mouth, I was hung up on. The next time I received a phone call from what I assumed was the same company I played the game again and pressed the appropriate numbers to supposedly have my number removed from their list. (This happened to be the very next day.) Unfortunately after that the calls seemed to escalate. I tried asking for the name of the company and was immediately hung up on again. So I used my local phone companies last call return service to track about three different numbers from the same company, all of which would not connect me to anyone, or give me the name of the company. About this time I began to suspect that the company involved was not legitimate. Maybe this was a scam. The next time that I was home to receive one of their daily doses of harassment, I, and I am not proud of this, screamed profanity into the phone while telling the woman to stop *&*&(^*() calling my house. She replied cool as a cucumber, "you're just gonna keep getting them!" To that I said something else, and then this time appropriately,was hung up on. Believe it or not it was less than a week later that I received another phone call. This is where it gets good. I had decided to play the game. I baited "Alan". Exchanging fictitious information long enough to get a company name and web address out of him. After I refused to give hime 3,800.00 until he gave me a phone number, yet again I was disconnected. So I decided to do something about it!!! Now I had the company name and web address. That believe it or not was all that I needed to get the names of the chief executive officer, the executive vice president, and the senior vice president. From their good ole google help me to find two of their home addresses and phone numbers!! Hold on though... before I go postal I did hack into the company phone directory and leave a voice mail on the senior vp's mail box informing him of the harassment taking place and what my intentions were if they didn't stop. From there in case this fell on deaf ears I have back up. Remember the company name? Well all tax paying legitimate companies must file with the SEC. And guess what? They too have a website where you can look up the different companies and the owners of them! I also have that information now as well as the lawyers name and number that is representing them! Don't take it anymore, let's start calling them at home too!!! P.S. If you have been receiving these calls as well, the companies name maybe Warrantech, and the website maybe www.warrantech.com, Pissed of, in Idaho!

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