I went to Walmart this morning to purchase a digital camera. I chose a $200 camera that I purchased the warranty on and also a memory card for it. In all, I spent almost $250. I went out to the car and put the batteries in it. When I turned it on, I noticed that the screen was broken on the back. I immediately went back in the store to return it. They checked the serial numbers and found out that it was not the same camera as the box, not even the same model number. They spoke to the man that sold it to me and he said that the box was opened when I purchased it. I spent about 45 minutes in the store while they figured out what to do. In the end, the told me to take it home and they took my name and number and said they would contact me. When I got home a few hours later, I told my husband what happened and he went to the store and they told him the same thing. They contacted me around about 20 minutes ago and told me that there is nothing they could do. They will not give me my money back or exchange the camera.

For those of you who've has issues with your local WalMart...here is a little tip.

My daughter called our local WalMart to check on the availability for a vacuum part. After calling the store 3 times, and being kept on hold for over an hour total (including one call asking to speak to the Manager), she hung up and called the Corporate office in Bentonville, AR.

Customer Service
1-800-Wal-Mart
(1-800-925-6278)
Questions regarding a Wal-Mart Store issue

She calmly told them of her experience, how long we've been customers of WalMart and how disappointed we were with the service we received.

They were very apologetic and promised her they would take care of this and ensure it never happens again.

Within 30 minutes of her call to Arkansas, the manager of our local WalMart was on the phone. He personally found the item we needed and held it in his office for us. He also did NOT make excuses for his employees...(which I found refreshing) and assured us they were working on improving themselves in this area.

I know it isn't much, but it is an idea to help. Go straight to the top. They will listen!

You can say alot about WalMart on the local level, but I have to say, if Corporate knew about some of your issues, I can assure you...they would take care of it immediately! It was amazing!

(Oh, and I don't work for them!!! :-)

I TOOK MY CAR IN FOR AN OIL CHANGE. AFTER MY CAR WAS "FINISHED" I HAD ANOTHER APPT TO GO TO SO WHEN I GOT HOME I CHECKED THE CAR OVER TO SEE IF WALMART HAD DONE WHAT I ASKED AND PAID FOR . MY WINDSHIELD WASHER FLUID WAS NOT FILLED, WINDSHIELD NOT CLEANED, AND INSIDE NOT VACUUMED.
I CALLED WALMART TO COMPLAIN AND THE LADY TOLD ME SHE WROTE MY NAME DOWN AND I COULD BRING MY CAR BACK AND THEY WOULD DO EVERYTHING THEY MISSED. SHE WAS VERY NICE ABOUT IT BUT I HAVE TO FIND THE TIME TO TAKE MY CAR BACK AND WAIT AGAIN WHEN IT SHOULD HAVE BEEN DONE IN THE FIRST PLACE. I LET THEM KNOW THAT THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I AM TIRED OF IT. JUST BECAUSE I AM A WOMAN DOES NOT GIVE ANY THE RIGHT TO TAKE ADVANTAGE OF ME WHEN IT COMES TO MY VEHICLE. I CAN CHANGE MY OIL BUT I PAID TO HAVE IT DONE AND I EXPECT TO HAVE IT DONE RIGHT. I AM COMPLAINING TO EVERYBODY I CAN.

I brought my own designer frames in and asked if they could fit them with lenses. They said no problem. The cost would be $80 per lens and a $20 processing fee, for a total of $180. After I gave them my money it was nothing but trouble. The first week I got a call that the lenses had to be sent back due to quality issues. The second week I drove to pick them up only to find out that it was the wrong prescription. The next week I got a call that the lenses came in too big. Two weeks after that I was told that they were in, went down to pick them up, only to find that the lenses were full of debris and when one of the attendants cleaned them up they ended up scratching the lenses due to the poor lens cutting job.

By this time I had had it. I must have spent over $30 in gas driving back and forth across the county over the month and a half they had my frames. The manager's reasoning (Andrel) for giving me a refund was that she was having to eat all the costs on these lenses and it was not worth it to her. Never mind that NONE of this was my fault. The manager was more interested in the bottom line than customer satisfaction. So, I went in to return the lenses yet again and the manager was not in. The vision attendant (Amanda) was extremely uncooperative and told me that she could not give me a refund because the manager was out to lunch and that I would have to wait for 30 minutes. I then asked her to call another manager to which she replied that another manager would not be able to help me. I then *insisted* that she call a manager to which she replied, "I really don't understand what the problem is with the glasses." Ummm, do they *train* these people in customer service??? Once again, I insisted on speaking to a manager. She picked up the phone and told me that there was no other manager in. So, I got up, walked down to customer service, and low and behold, there I found a manager!! Imagine that? A manager in a store! The manager was extremely sympathetic and issued me a refund of $160, to which I interjected that I paid $180. Amanda, the lazy, unhelpful attendant piped in that $20 was a non-refundable processing fee. To which I responded, "for what? Are you saying that I should pay you for holding my frames for a month and a half and continually putting in defective lenses???" Thank goodness the kind manager was still there and promptly refunded me the additional $20. So, for all that hassle I lost $30 in gas, hours in time, gained a high degree of frustration, and got my $250 designer frames back with scratches and off-kilter hinges which I am uncertain can be repaired. Everything they say about the Walmart Vision Center is true. They suck!!

I bought a dvd burner for my husband for his birthday. I took it home and wrapped it when he opened it up it looked like someone had beat it with a baseball bat. When I took it back the very next day with receipt in hand the manager and associate argued with me for over thirty minutes as if I had done it and brought it back to exchange.