The Walmart store of Gallup New Mexico is the store that we do 99% of our shopping .. The main items are groceries in which we spend a great deal of money. My wife and I are gettting along in age and she has major health problems. Sometimes you have to wait in the check out lanes for 20 to thirty minutes. This is the result that they only have about 8-10 lines open out of 35. I have complained over the internet three or four time to no avail.
In talking to an employee that they should hire more cashiers he stated they do but they dont show up half the time calling in sick or whatever. This is due to the low wages and a big responsibility there is. Accordingly they start them out at $6.00 hr in which is way below of what they should get. Other store cashiers get from $10.00 on up. I know Walmart could well afford to pay these people with the business they do.

On the above date my daughter and I appeared at store #8090 in orlando florida like we did for the past 21/2 years, my daughter is handicap and can not walk two steps and she depends on the electric power carts to shop. We were told that the electric carts could not be taking out of the store because IRON REFORCE BARS WERE INSTALLED ON THEM SO THEY COULD NOT BE TAKEN OUT OF THE STORE, I was able to get one out anyway. After an hour of shopping my daughter had to go to the ladies room, knowing that the power chairs could not make the turn into the ladies room by customer services, I had taken her to the ladies room in back of the store next to layaway, when we try to go thru the doorway the iron bar was higher then the doorway opening so I bent it to get my daughter to the toilet on time, I was yelled at by a heavy set girl who said I cant bend the rod and was told she will call the manger. A older lady named Stephanie came out from the back room yelling that I could not take the into that handy cap bathroom I ask her what restroom are the handicap to use, she said the one up by customer service, at that time I told her that the power carts could not make the turn. To my surprise nasty she replied "that the power carts are a supplied by Wa l- Mart as a Courtesy" as she was walking from me and saying repeatedly "I cant hear you".

Straight talk tech advises that I can longer upload photos from phone to computer even though I was able to before. When calling for support I get the run around and must continue calling and speaking to very polite no-help providing foreign "clones"?

Today I tried to return a car code reader to Walmart in Germantown, MD.

At the returns department, Eboni interrogated me, which included asking whether I've used the car code reader.

I replied that I've tried it once. Looking just like new, the car code reader's neatly in its original packagings, along with everything that came with it.

Eboni arrived at the conclusion that I used it (and she would later repeatedly stress and emphasize that it's USED) and therefore she could only give me an exchange or store credit.

She claimed that the posted return policy said that a return merchandise must be unopened and unused for a refund.

She also implied that she's correct, saying that she's been working at Walmart for 11 years.

My friend and I asked her to tell us where in the posted policies that said what she claimed but she just repeated that it's in the policies posted.

We then proceeded to read the entire return policy posted with all the exceptions and confirmed that nowhere in the policies stated that the return merchandise must be unopened and unused except that 'prerecorded music, movies, and software products must be returned unopened.'

I guess in all the 11 years she had worked at Walmart processing returns, not once had she spent 5 minutes to read the posted return policy.

We told her that her claim was contradictory to the posted return policy but she didn't change her mind. Nor did she at least try to read the posted policy to prove us wrong.

Eboni recruited 3 more Walmart employees to get involved - 4 people against 2. If my friend weren't there with me, 4 against 1.

We again pointed out what the posted policy said. In response, we were provided with several unreasonable answers:

1. 'The said policy is in the internal written procedures.'

My friend and I were handed some printed papers that supposedly contained their claim.

It's unreasonable because there should not be additional exceptions to the posted policy in the store unbeknowst to the customers.

2. 'The said policy is spelled out on the website.'

Firstly, I bought the item from the Walmart store, not online at Walmart.com.

Secondly, the said policy cannot be found in the Walmart store (vs. Walmart.com) return policy online.

http://walmartstores.com/7658.aspx

Thirdly, http://www.walmart.com/cp/Returns-Policy/538459#37441 is Walmart.com return policy, not Walmart store return policy.

Fourthly, even Walmart.com's 'Return Guidelines by Department' do not include any policy exception for car code readers.

3. 'There are different return policies for different departments.'

All return policies, including policies specific to different departments, should have been posted in the store.

4. 'We can't post all return policies in the store.'

Why not?

5. 'If merchandise could be used and returned for a refund, then everyone would be doing it.'

It's about what the posted policy allowed. Possible ramifications of the posted policy were irrelevant.

After spending a lot of time and efforts, a refund was eventually granted.

My family and i went to walmart yesterday (7-8-2010) to get food and some needed items for our household... If i might add its a hassle with 3 kids ages 7...3...20 months, when we were all done i went o checkout lane TE#23 OP#00003656 TR# 06425 she did not even acknowledge me, i even watched her with the customer ahead of me, she was not pleasant did not even smile say hello or hi didn't look up to greet in any way... When it was my turn i thought well it is late and maybe its been a long day for her as it was 9:33pm so i let it go, i said hello and asked her how her day has been, she ignored me and then snarled at my baby cause he was leaning over to touch the bag racks... i told her i am so sorry!! again she ignored me, i was looking right at her and she looked at me (so, she heard me) i smacked my sons hand and told no... as my husband was putting bags in the basket my son again touched the rack and i noticed her face when he did, it was anything but nice there was hatred pissed off, i then saw her swing the rack around while his hand was on it, one of the metal loops caught his finger and he said "it hurts" i passed it off as an accident i was trying not to make a seen cause all my kids were tired and hungry (just wanted to hurry and leave) well the grand total came i first swiped my FS card which does not seem to work it has to be typed in... when i gave it to her i said i'm sorry, she snarled and grunted while typing it in... then i needed to pay for my non-food items, well to my surprise i did not have enough money... as my husband has been out of work cause he dislocated his left AC joint in his shoulder and his neck is messed up... i'm sorry i mis-counted, so i had to put back a few items, everyone has to do it from time to time... But, she treated me like i was crap looking at me like i was stupid for not thinking her face said it all... i am very very unhappy with my visit to walmart and hope something can be done with her...Please!!! i am not poor but she sure made me feel like i was dirt... i will be going to Jerry Smith, if nothing is done then i'll go above him... thank you
sincerely a customer