I just had the worst customer service experience. I have a money card from wal mart which I only use if I dont have my check card available. I made a transaction to a company and the card was declined. When I contacted wal mart they told me I only had $1.00 avaliable and I put $120 on the card. When I called wal mart they told me that because the company requested the amount it came off my card but the transaction was declined. So not only did I not receive the service I attempted to pay for but I had to wait 2-3 business days before I got my money back. When I spoke with a supervisor she was very inconsiderate and was not empathetic. I was so frustrated and when I asked her a question again, she interrupted me to give me a confirmation # and then she hung up the phone on me. Once I receive my refund they will never have to worry about me using this card EVER AGAIN!!! I will stick to regular prepaid card from now on.

The Walmart MoneyCard is the biggest joke! The customer service people have no clue what they are doing! They even lie! I have shopped at walmart for a long time and never received such bad service as I did with the people on the phone to have the personalized card sent to me. I bought my first card, pay $3 plus put $20 on it. Did not know that I could not have them fedx to me because there was not enough $ on it, the customer service person did not tell me this just said I had to buy another one and do it again. So the next day I go back to walmart buy a 2nd card (remember I did not know I needed a larger amount of money on it) so I go on line try it again! Now I try and do it in just my daughters name but the message comes up that a parent needs to authorize it so I am again speaking with a customer service rep. This time he explained that it was already activated that it couldn't be fedx to me so what they want me to do is GO BACK TO WALMART A THIRD TIME BUY ANOTHER CARD PUT MORE MONEY ON IT AND CALL THEM DIRECT877-965-7848. SO I GO GET A THIRD CARD!!! I PUT 50 DOLLARS ON IT AND I COME HOME AND CALL THE NUMBER GIVEN TO ME!!! NOW THIS IS THE BIGGEST JOKE!!! I CALLED, ENDED UP WITH A REP AGAIN AND SHE GOES "IT WILL BE MAILED TO YOU IN 7 TO 10 BUSINESS DAYS" AT THAT POINT I STOPPED HER AND SAID "I NEED THIS ONE FEDX TO ME " SO SHE SENDS ME TO ANOTHER DEPT SO THEY CAN FEDX IT TO ME. WANT DO YOU THINK I GOT? SORRY BUT IT WAS ALREADY ACTIVATED AND WE CAN NOT FEDX IT TO YOU!!! I DID NOT DO IT! THE REP ON THE PHONE DID AND DIDN'T ASK IF I WANTED IT FEDX TO ME ! NOW A THIRD CARD CAN NOT BE FEDX TO ME!!!
I WAS NOT EVEN GIVEN THE OPTION AT ALL ON THE COMPUTER OR SPEAKING TO A REP TO HAVE IT FEDX!!! IT IS IN THE PAPERWORK WHEN YOU BUY THE FIRST CARD THAT IT WILL COST 20 DOLLARS TO HAVE IT FEDX!!!
THAT IT ALL I WANTED BUT THE REPS LIED!!! I FINALLY HAD ENOUGH TALKING TO THE REPS SO I ASKED TO SPEAK TO A SUPERVISOR WHO SAID THAT THE 3RD CARD WITH 50 DOLLARS WOULD BE FEDX D TO ME AND I WOULD GET IT FRIDAY TODAY IS SATURDAY !!!I DID NOT RECEIVE IT BECAUSE THE REPS LIED!!! I AM SO DISAPPOINTED IN THE WAY I WAS TREATED AND LIED TO! I WISH I NEVER HAVE TO SHOP AT WALMART AGAIN OR DEAL WITH THE REPS ON THE PHONE BECAUSE THEY ARE LIARS. IF AND WHEN I RECEIVE THESE STUPID CARDS I WILL TAKE ALL THE MONEY OFF THEM AND CUT THEM UP BECAUSE THIS WAS THE BIGGEST JOKE OF A BUSINESS I EVER HAD TO DEAL WITH. PERSONALLY I THINK WALMART SHOULD NOT SELL THEM UNTIL THEY TRAIN THEIR PEOPLE CORRECTLY TO DEAL WITH CUSTOMERS AND THE PROBLEMS THAT COME WITH THE CARD! PLUS THEY NEED TO TELL THE COMPUTER PROGRAMMERS TO GO OVER THE PROGRAM BECAUSE ITS NOT RIGHT!!! i NEVER BEEN SO MAD AT CUSTOMER SERVICE REPS IN MY LIFE!!! LIES LIES LIES IS ALL I GOT!!! I THINK WALMART CUSTOMER SERVICE SHOULD TAKE LESSONS FROM LL BEAN INC. BECAUSE THEY WOULD NEVER TREAT PEOPLE THE I WAS TREATED BY WALMART REPS!!!


thanks you for reading my complaint .
Donna Young

on today i went to walmart to add money to my walmart money card. I put $160.00 on the card to pay a bill. when i call the co. to pay the bill i found that the card had expired. So i went back to walmart to see what i needed to do. I called the money card center because it took my money and i could not get my money back off the expired card.i asked nwhy did it accept the money and the card was expired? so i purchased a new card the supervisior told me to activate the new card and she would transfer he money to the new card.i expressed the importance that they do that a.s.a.p. so after i activated the new card i was told that the transfer was taking place as we were talking, and i would be called when it was complete.well quess what i never received the call and when i called back the office was closed and the money had not been transfered.

on 4-21-2009 at 8:33pm, I purchased a walmartmoney card. When I made it home I activated the card. When I checked the balance on the card, the electronic statement showed me owing vision bill and other businesses.
How can this be possible? Number one, brand new card.Number two, I know nothing about these companies.
When I called the money card center, I was told more than less they can not do any thing about this matter. Iwas told that I have to straighten the matters with the company.
Today 4-22-2009, I (Rose Graham) am submitting a complaint to you and the Better Business Bureau.
My home phone is (601)606-6834
Email address is [email protected]

I tried to obtain information concerning my moneycard through the internet. I put in my account number and I got the message that the number was invalid. I tried calling customer service and I only got a recording. The Federal government should look very carefully into this Walmart money card. Especially the hidden fees.