When I go to pick up my prescriptions, I have trouble trying to communicate to them that all my prescriptions are covered under workman's comp. They sometimes forget to get authorization thru the carrier and I have to go back later to pick up my prescriptions. When I drop my prescriptions off, I write on it and also tell the person at the window that it is a workman's comp. prescriptions. They get paid very well from my prescriptions. It is a hassle to have to go back and make another pickup. Gas is expensive and it waste my time. I have ask them several times to put it in their computer. If it happens one more time, I will take my business somewhere else.

On 12/31/2009 I was dispensed a partial refill of Topamax 100mg (6 tablets out of 120). This medication is used for seizures. Six tablets will only last me 3 days, the pharmacist then told me that he would not have the remaining tablets until Monday; obviously he miscalculated and this would not hold me over until Monday and I could be in danger of having a seizure. I then called the pharmacist and told him his mistake and he acknowledged his error and stated that he would have 12 tablets available for me in the morning. I also told him that the label did not state partial and it showed as if he had dispensed all 120 tablets; he then stated that they were aware that this was a partial. Today January 3rd, my husband went to pick up the 12 tablets set aside for me and the pharmacist on duty "Keyla" was not only the most unprofessional individual I have ever met new nothing of the 12 tablets, but refused to dispense them to him and stated that all 120 were already given to me and refused to call the pharmacist that was on duty on 12/31/2009 to attempt to clear up the mistake. She had no concern of the fact that I could potentially have a seizure today and stated that SHE WOULD NOT BE LIABLE AMD DID NOT CARE!!! When my husband returned without my medication at 8:00a.m. I attempted to contact Keyla to correct the problem and she simply hung up on me. I have filed a complaint with Walgreens and have been able to obtain my medication at least for today but the issue is yet to be resolved. As a CEO of a Hospital I am appalled that Walgreens employs this kind of individual that does not take patient safety seriously. I will not stop until this is resolved but I would like everyone to be aware of this persons serious lack of consideration and professionalism.

Sincerely,

Concerned Consumer.

I had a RX filled on a Monday for an antibiotic, erythromycin. I was told that they could only give me a partial order as that was all they had in stock. The balance of my RX would be in the next day. I recieved a call on Thursday that the balance was in. This was two days later than I was promised. I went to pick up the balance on Friday as I was now out of this medication. I was told that it was not in yet from the warehouse and they couldn't tell me when it would be in. The clerk at the pharmacy left it at that and said next customer. Any dummy knows that an antibiotic must not be skipped and finished until the RX is gone. I had a very bad infection and Walgreens didn't seem to care if Imissed any dosage. I asked to speak to a manager. She offered me a soulution: She would call around the area to see if another Walgreens had the antibiotic and whould then pick it up for me and bring it to the store where I was waiting. That was a very kind gesture on her part and part of her job as a manager. I waited an hour for her to go 7 blocks. Although I very much appreciated her helping me I was still upset with the Pharmacy Manager who could have either called around for the balance the first day I was there or made sure the balance was in when promised. In the Chicago area there are hundreds of Walgreens stores. I am a Senior Citizen who does not drive and the Pharmacy Manager knew this. I think it is horrible they way Walgreens treats it's older customers. I for one have been shopping at Walgreens for over 30 years. I think it's about time I looked for another pharmacy.

Our problems continue to be with customer service and demeanor from the pharmacy end of walgreens. My mom has terminal medical conditions and suffers immense pain 24 hrs a day for years until recently the last year. My mom's new doc had worked for 2 yrs to find a pain control regiment that works for best quality of life and it works well with minimal side effects. It consists of very large mg doses of narcotic pain meds and something like 3 different kinds for instant relief, extended relief for bedtime and breakthrough pain.

The doc prefers she use only walgreens to fill meds and many times she is judged and harassed by pharmacists, lied to on two occasions and today the pharmacist flat out refused the monthly refill. The guy took it upon himself to decide that my mom does not need her refill this month since she has other pain meds. The guy even said that she has too many pain meds and he; who has never even met her, doesnt know her illness or anything about her... alters her doctor's prescription regiment after years of trying so many other treatments and meds. the current regiment would not be in place if it wasn't needed or if there was some other method or if my mom and her doc hadnt exhuasted all other means.

The pharmacist told us that he would give her one day supply until he contactcs her doc who isnt in for two more days. He actually told my mom she didnt need the refill and I told him the script is lagit and has been for some time and we always fill it there. The man said there is no since arguing (as if we were) that she go home and he will call her doc to verify why she needs so many meds and he sternly said not to call him either just to wait for his call. Upon our efforts to complain about past harassment, i learned that walgreens policy is that all prescription fills are at the discression of the individual pharmacist so they are allowed to refuse for any reason.

Further, the pharmacist filled a one day supply yet printed on the label that he filled the full quantity over 200 pills so we called to tell him knowing the importance of medication label accuracy and the guy said it was no problems and makes no difference and hung up on my mom.

We have complained to the doc before about walgreens but the doc really preferred we stay with them but this next vist we are going to demand a new pharmacy on the pain contract.

As far as i know, a pharmacist is not a medical doctor and has never treated my mom for her illness. I do not understand how he or any pharmacist has any right to make adjustments my mom's treatments. We are tired of her being humiliated almost every time she gets her meds just because they are pain meds and she gets 15 other scripts from them as a huge revenue source they are about to loose but dont seem to care.

This pharmacist was the pharmacy manager so we will start by talking to the store manager after she gets her meds. Anyone know of another source to file a complaint about bad customer service knowing we cant dispute the decision not to fill a script.

I have been working at Walgreens for five and a half years. I have learned every area of the store, except pharmacy. This includes photo, cosmetics, main, sims and have worked the stock room. I constantly watch people get hired in the company one day and then a year later are management. I have busted my ass, not goofing off, listening to mangement, being polite to the customers, etc. When I went for an interview for assistant manager I was told in exact words, "You don't have super star quality." The thing that irks me even more is that my EXA- step below store manager, doesn't even know photo, which is mandatory for all management. How do you know more then even some managers and get turned down???? I am not one to complain about much. I haven't ever gone to district and complained about how our store manager belittles everyone in the store, thinking that he is smarter then everyone else. He has very little respect for people in general, including the customers. He has made every woman in our store cry at some point. The sad thing about it, this is the type of people district looks for as management, not kind and considerate people, but people who treat their employees like shit. It's not that I didn't have "super star" quality, it is that I don't have "asshole" quality. Another thing is they push for the employees to sell the "Item of the Month" so much, that some people have even been threatened to lose their job if they didn't sell more. That is the reason they gave me for not getting a mangement position. I didn't sell enough. They want the employees to pester every single customer that walks through the door. I thought it was a freaking pharmacy not Telemarketing. I didn't know the quality of my worth was based on how much I sell. We have actually had customers complain about being bothered every time they come in, to buy the the Item of the Month. People don't want to be haressed when alot of them are elderly and just coming in to get their perscription filled. All in all, I think Mr. Walgreens would be disappointed to see his family company become just another victim to coperate america. Walgreens used to care about their employees, now they only care about opening stores and sucking people of every dime they have. They look at loyal employees as dispensable, and have even used the economy as a means to scare them into doing things they didn't have to do before. I would not recommend this establishment as a place to work.