I Have been doing busines at this pharmacy for a couple of years now. At first it was fine, then for some reason they seem to get their priorities mixed up by serviceing customers in drive throughs instead of waiting on customers who take the time to come in get their prescriptions filled and even buy other products. Latley they have been having long lines by not allowing drop offs at one window and serving at another. They accept the prescriptions and put them in the computer then after that they let the customer know how long it will be. I have been in line as long as 1 hour while the person worked on one customer. That is not the way to keep me at your store. Not to mention that they will tell you 1 hour of 3 hours and when you come back in that time you still have to wait another couple hours to get your drugs. Lets also mention that when you are waiting they keep making you get in line so that you get served, when others come in after you and get served. By the time they take serving that customer (remember in some cases an hour) I have waited that hour and the other hours I was already there. They have no working customer service procedure and know one monitors how customers are being served. I am changing to a traditional small drug store. They dod not stay open 24 hour but at least they have someone watching there people..

My husband and I usually go to a small pharmacy close to my daughters doctor but tonight we went to walgreens because our regular pharmacy was closed. Only hearing good things about Walgreens we thought this would be no problem but our night was just ruined by the horrendous customer service we recieved at out local
Walgreens (Liberty Road, Villa Rica, GA). We dropped off the prescription and right away the the lady asked very rudely (and I quote!) "you stay or you come back" Um... at a loss for words I just nod my head we'll stay, after a 15 minute wait (looking through the store) we walk up to get our perscription and the lady (same one) ask our last name and then turns and gets our script then promptely turns around, totaling ignores us to tend to the drive through with out even an excuse me for a sec mam, then finally 10mins later she gets to us and starts trying to explain why our insurance could not pay (something we've never had a problem with) she's totaly confused and blundering what shes saying and really has no clue whats going on so the "all mighty" pharmacist starts yelling across the pharmacy about the insurance wants something else and when did we fill it last, last year (we ahd filled it just last month at our pharmacy). The girl is confused, I'm confused and the pharmacist refused to come over and explain in a PROFESSIONAL way what was going on he instead kept yelling across the room!!! My husband or I said nothing or did nothing to provoke this treatment and after the retrieval of our prescription (to take to our normal pharmacy) we leave! How freakin rude! My family will never go back to walgreens for anything and I will NOT recommend any one to your store! If thats the way you let your employees treat people I very suprised your still in business!~!!!


~A very pissed customer

On December 6, 2010, I received four paper prescriptions from my doctor and proceeded to drop them off at the Walgreens at Thompson and Emerson in Indianapolis. I had the technician verify that all prescriptions were in stock. I was told there would be about an hour wait for these prescriptions. I returned home and received a call from ERIN KRUEGER, pharmacy manager at this store. She told me that since I had this particular prescriptions filled previously on November 15, 2010, that insurance had denied them, and she could not fill them until December 13, 2010. This was not a refill, these were valid paper prescriptions dated for December 6, 2010. I immediately phoned my insurance company, Anthem, and discovered that my prescriptions were cleared for payment and for filling! ERIN KRUEGER LIED to me about insurance denying the prescriptions! ERIN KRUEGER also lied to my insurance company regarding my prescriptions. Anthem has documented records of them calling ERIN KRUEGER and her saying that it was "Walgreens policy" not to fill these prescriptions any more than two days early. This was proven to be untrue. As it turns out, it was ERIN KRUEGER's policy not to fill these prescriptions. It is NOT Walgreens policy, nor did my insurance deny these prescriptions. ERIN KRUEGER was hiding behind these lies as justification for her own mistake (as further admitted to Marcell Naddas, a Walgreens district manager). ERIN KRUEGER admitted to Mr. Naddas that she had, in fact, made a mistake, as Mr. Naddas admitted to me "that they had certainly dropped the ball". Please contact me if you have had the same issues regarding a prescription that you have had trouble being filled earlier than the previous month (either a refill or a paper prescription, I had paper prescriptions dated for the day I dropped them off, this was NOT even a refill!) and if anyone from this pharmacy refusing to fill the prescription no more than two days early and LYING about it! My insurance policy allows me to have ANY prescription filled or refilled two weeks into the current prescription. I received an apology letter from both ERIN KRUEGER and the district office in Carmel, but I am wanting to make sure that ERIN KRUERGER does not LIE to anyone else. In the apology letter, ERIN KRUEGER admits, now, that it was her "personal judgment" not to fill the prescriptions, instead of originally saying that, which I would have understood, and gladly taken my prescriptions elsewhere (which I had to do anyway), ERIN KRUEGER decided to lie! A manager of a pharmacy! I could not believe it! While it may be ERIN KRUEGER's right as a pharmacist to deny a prescription, I am sure that if she was truly comfortable with denying someone a prescription, she would not feel the need to LIE to customers and hide behind bogus policies, or telling customers of all things, their insurance denied payment! Unbelievable, this woman is a manager! Bottom line was for me, ERIN KRUEGER lied, first saying my insurance denied it, and second that it was "Walgreens policy" (to both me and Anthem), when all along it was simply her choice not to fill them! Once ERIN KRUEGER called me and told me that insurance denied the prescriptions, I had to return to the store, (at this point, I said to ERIN KRUEGER, "you should not tell someone that their insurance denied prescriptions, when it is NOT TRUE", to which she replied "that is not what is said, I said it was Walgreens policy", and I said, "No you did not", and again, she said, "yes I did", finally (rather than argue with her like a two-year old), I said, "you need to back my prescriptions out of the system and return them to me" (as instructed by Anthem, as they had already cleared for payment and filling). The paper prescriptions were returned to me by ERIN KRUEGER and I did have the prescriptions filled with no problem at another pharmacy. I would imagine that the other pharmacy does not employ liars! In the end, it did end up taking me around four hours from the time ERIN KRUEGER originally called me to get my filled prescriptions in hand. What a waste of my time!

Very poor service from the Pharmacy dept. as of late. Other people I know are saying the same things about Walgreens. When I see a decline in service from companies it usually means that management has gone down hill and they are desperate, and translates into a drop into the stock price, which means a stock shorting opportunity.

When I had been sick, the doctor prescribed a medication for me that I would take. I went to Walgreens and ordered the medication. I had been prescribed to this drug before and knew how long it would be before it was ready. When I arrived back at Walgreens, the pharmacist handed me the bottle of medication. I paid and returned home. When I opened the bottle, the, the medication was a powder. I knew this wasn't correct from my past experiences with this drug. It was supposed to be a liquid. I returned to Walgreens and requested to speak to the manager. I showed him the bottle of powder and told him that it was not correct. As a result, they made me a second bottle of the medicine. This time, it was as it was should be.