Today is April 11, 2010. It is going on 3 months since I started contacted Walgreen's about this matter and still no reply.
Does this need to be an issue that only Corporate can resolve? If so, I will send it there.
Regards,
--- On Tue, 3/2/10, martin
From: martin
Subject: Martin /Faulty Photo CD
To:
[email protected]
Date: Tuesday, March 2, 2010, 11:24 AM
Gentlemen,
It is now a month since I wrote to you about a problem I have had with my local Walgreens photo center. I have not received any response to my two e-mails.
Please advise who I can call to discuss this deplorable action on Walgreens part.
Regards,
Martin
--- On Sat, 2/6/10, martin wrote:
From: martin
Subject: Martin /Faulty Photo CD
To:
[email protected]
Date: Saturday, February 6, 2010, 8:07 AM
Good morning,
It is almost a week since I sent this e-mail to you about my CD's and I have not had a response. I would appreciate knowing if Walgreens will rectify this situation.
Kind regards,
Martin
--- On Sun, 1/31/10, Martin wrote:
From: martin
Subject: Martin/Faulty Photo CD
To:
[email protected]
Date: Sunday, January 31, 2010, 9:36 PM
Gentlemen,
In 2004 I had a large order of 35mm Kodacolor films developed, processed, index printed and a CD made for all at Walgreen's store #7360. They were of a 3 week trip to Europe, starting with Helsinki Finland. I received all the materials, but did not check out all the CD's as I had all the prints, negatives and index prints I requested. I was at the store with no computer and presumed that the CD's were all OK
This week I started to load my collection of CD's onto a Seagate hard drive storage device when I discovered that 3 of the CD's do not have all the images loaded onto them. I took the CD's, index print and negatives to my local Walgreen's (#3461) and discussed the situation with the clerk. After we looked at the CD's, she fully understood my issue and stated she would discuss burning new CD's for me with her manager. I clearly stated that as the original CD was faulty, no matter what the time length, the replacement CD's should be at no charge. After checking with her manager, she was told that there is a 30 day refund (?) policy and if I wanted replacement CD's they would be made available at $5.14@. I did not accept this offer.
Obviously that is not the reply I wanted to hear. As it was Walgreen's responsibility to burn a full and complete CD of my films, and CD's do not degrade, what is at issue? I might even consider a part payment IF Walgreen's was franchising the shops and the owners were different. But that is not the case.
I would appreciate your reviewing my request for replacement CD's at no charge and letting me know your decision on this matter. I am attaching scans of the CD index prints, the original processing envelopes and negative identification numbers for your information.
Regards,
Martin