I have been trying to get a simple prescription for Androgel filled for the past 2 weeks now, but the pharmacist there is so computer illiterate that they jacked up the paperwork and caused my insurance company to deny payment for it. Instead of asking my doctor to call my insurance company to get "prior authorization" he asked for a refill instead. I already had a refill but now there is a second one, and then a third and who knows how many have been entered in by now by this nut. When I called to complain about this, a pharmacist said that I just didn't "understand" her explanation of the problem because I was on so much medication and that it was making me confused. I was asking the sociopath to fix my prescription, not to give me her version of why it wasn't her fault. Plus, I could really do with out the insults. The worst part is that my doctor said they have never had any contact with this pharmacist over the matter, so I figure she is just insane. I called the Walgreens corporate office and they are looking into it. Is this something I could win a lawsuit over?

I'm a long time customer of this particular Walgreens pharmacy (going on 6 or so years now) and this is beyond believed. I’m on a controlled medication and will be for the rest of my life. I have a good insurance coverage and always pay my share. On the day that I was dropping off my prescription to get a refill, I was told that the pharmacist had called my insurance and they had told them (the pharmacist) that from now on all of my and any one on my account medications will be a 100 % out of pocket expense. At first, I was at shock. However, after few minutes I realized that this didn’t sound right and decided to make a call to my insurance myself. To my surprise, I was told that what I was told was nothing but a “hot air”. I went back to pharmacy and requested that the pharmacist calls my insurance and talks to them again. After three (3) attempts and many drives to and from the (not so local to me) pharmacy, I was finally able to get my prescription filled. I will think about my choices of the pharmacies as I was sure that I found and settled with one that I liked…
05/30/2010

On 5/26/10, I purchased several items at Walgreens #4905. Five of the items were on a peg that displayed an orange sale tag $2.19 {regular prices were $5.97 & $3.59 respectively}. After paying for my bill & getting into my car, I happened to look at my receipt and noticed that those items were rung up at the regular prices. I went back and spoke to the cashier & offered to show her the pegs that had the orange tags.
She informed me that she wasn't allowed to just "walk the store" & then called over her assistant manager, Clint.
Telling me to stay at the register, Clint and the cashier went to the first display. He then tore off the tag and handed it to the cashier & they proceeded to walk to the next display.
I stepped around the corner and saw him again tear of the orange sale tags. Thank God for cell phones because I was able to take three photos of him tearing of the tags, handing them to the cashier, and her walk towards the back >He never thought to turn around and see where I was and had no idea I had snapped those photos.
He returned to inform me that the prices were correct. I then said to just take the items back & refund my bank card. He sighed as though he was being asked to donate a kidney. Seeing another customer behind me, he had the guy from photo lab get on the next register to wait on them, apologizing to that customer for the wait because I "wanted a refund".
Then he looked at me and said, " Are you unhappy, ma'am? I can't sell you something at the wrong price, you know!" and he said this loudly.
I asked him why he was yelling at me and he said, "This is the way I talk.Get used to it."
I then just placed the items back in the bag and took my receipt back. He then rolled his eyes and said, "Oh, now you don't want a refund?"
I then said that I would call his corporate office to handle the problem and he said, again loudly to draw attention to himself, "You do that!"
I said, " Oh, I intend to just that." & left the store.
The amount of the refund wasn't the issue really. I understand that sometimes sales stickers aren't removed when the sale is over. However, it is not MY job to make sure that staff is current on sales. What he SHOULD have done was sold me ONE item at the sales price and then charged me the regular price for the others >I would have been fine with that.
Instead, this crass young man decided that he was going to act like a complete and total ass. While his store may have taken my $60.00, I will be taking away my mother's business with his pharmacy at the tune of $927.49 a month as she no longer wishes to do business with them.

I am a diabetic. Under California law, any pharmacy with permission by the City may sell 10 or fewer syringes to customers without a prescription. All Walgreens have that permission and I have had no problems procuring syringes from any Walgreens except recently when Barbara Ann, a pharmacist aid at the at Market & Van Ness Ave in San Francisco, insisted, in a rude, discourteous manner that I needed a prescription. When I explained the facts to her, she still refused to work with me until the pharmacist reluctantly admitted that a script was not necessary. That cleared up, Barbara Ann huffed off in search of this common insulin syringe. When she returned, she claimed the store had none in stock and in fact that the product I needed was obsolete. After explaining that I have been using the same syringe for years, I asked if she would order a new supply. She refused and insisted that it was my responsibility to do that, and I would have to contact the store and reorder more. When I pointed out that she was the store and I was requesting that the she order a new supply, she blew me off, refusing to help me out. She refused and sent me on my way. This arrogant lowlife needs to be sent on her way permanently.

Hi,

I have a question about an accident my mother had on February 14, 2010. On this date, my mother slipped in a local Walgreens located on 249 in Northwest Houston. According to my mother, she slipped on liquid that was poured on the floor. (I am unclear on who poured this liquid.) A Walgreen's employee and police officer witnessed her fall. My mother drove home from the Walgreens after the fall. After the insistence of the officer, she was driven to the Emergency Room. While my mother has suffered from back pain in the past, she is now debilitated by the severity of her back pain, which she has been experiencing since her fall. She has been contacted by Paulette Greenwood (1 – 866 – 640 -2927 ext. 51049), a Walgreen’s claim officer. At her most recent doctor’s visit, she was diagnosed with Lumbago (general lower back pain) and myofascial pain syndrome (chronic muscle pain). I am unsure of this diagnosis is a cause of my mother’s fall, but it’s clear that the fall had a tremendous effect on my mom’s back.
My mother is now unable to work and struggles with everyday tasks. We (my mother, sister, and I) are desperate for short and long term solutions. We'd love to see my mother reclaim her life. Please call me at 404.242.6664 if you can help.

Thanks,
Tamika