The should send the pharmacy manager back to school. Very bad customer service. Her name is Alison B. Goler.

Just a note to all the couponers/complainers about Walgreens. Put yourself in the position of the retailer. No store has an unlimited supply of stock, it's impossible. Limits have to be enforced on all items so that every customer has a chance to take advantage of ad/reward and all other items on sale. It is your responsibility as a consumer to be fair and realize most of it is out of our control. As far as ad items not scanning at the correct price, it is your responsibility to make sure you give the coupons to the cashier so the ad price can be correct. As far as items not scanning at the correct price, nothing is perfect. These prices are loaded into the POS by corporate and if it is not correct on that end, we don't know until it happens at checkout and I can attest that I try to fix every issue that arises as soon as I can. No one and nothing is perfect and you can't expect it to be. We all do the best we can! I completely understand everyone trying to get a great deal but when you come in and try to clean everything off the shelf and we are left with nothing else for the rest of the week it makes it very difficult to please everyone. The store I work in has a wonderful, friendly and attentive staff including employees and management and we do everything possible to make our customers happy because we realize without you we would not be open. These trying economic times have been very stressful on everyone. Realize that rules/regulations/policies are put in to place to be followed and we really have very limited room for going against them. Customer service doesn't mean giving you what you want when you want it, it means listening to what you are saying, realizing how frustrating it is for you and offering the best solution we can in a genuine and kind manner and I can say I do that and my employees and other members of management do that also. The complaining about things we cannot control is ridiculous and the tirades online about certain things is just childish.

I have encounter this problem several times over the last couple of years. First starting with the old Fox Drugs (currently CVS Pharmacies) I have been on heavy duty pain meds due to bad knees. Fox drugs shorted me 60 pills of oxycontin. When I called to report I was short. I was told there was nothing they could do since I already had left the store with my meds. I put up a fight because I knew I was right. They eventually gave me the rest of my meds.

Same problem at Walgreens. I was charged 14.98 for a perscription I should have only paid 1.00 dollar. My son caught the mistake on my meds. I should have gotten 90 pilss of oxycodone. I only recieved 40. When I called to complain I was told there couldn't of been a mistake because the pharmacists count the pills twice before they leave the store. I recieved a call about an hour later telling me to come and get the rest of my medication.


Its is not always the consumers who have drug problems.

I received my receipt today.
Upon returning home I attempted t enter the monthly sweepstakes for 3000 dollars. No where can I find it. Isn't this false advertising? It will make me think twice about going there.

the auto system did not recongize my prescription refill #. Held on the phone for 1:15:45 & hold. No one should have to hold when the system tells you that you are the next caller. So you hold. What use to work doesn't this store service is beyond poor.