I signed up for vontage in Jan 08 and upon receiving my equipment found out that they could not use my phone number that i presently have. THey advertise that when signing up you can keep your own phone number, not the truth. I sent the equipment back in Feb, 08. Sent several emails requesting they process my cancellation, called and sent letters. They have continually taken $34.00 out of my checking monthly, I called to today requesting that they stop and their reply was this. This now August 08, so they have a total amt of $238.00 plus the $60.00 for the equipment. They all of a sudden now do not show my equipment being return, which that shouldn't matter since I paid for it in full. Told them to check their records could see that I have not used their service, since I don't even have a phone number to utilize it with, but their reply is if I cancelled the service they would charge me $172.00 for early disconnect fee. I requested that they stop taking the money out of my checking and they ignored my stmt not once, not twice but at least eight different times. This was a manager in their customer service department in another country besides US, so their english is horrible. I then requested to speak to the main office was given another number to call, called and the operator put me into a voice mail. The voice mail promises to return calls within four hours if they are open. So I have since contacted the attorney general, the better business bureau, and our news station. This is the most ridiculous way to do business I have ever seen, who would want to go with vontage.

We have satellite and it does not work correctly and they do not tell you. We have spend hours and hours with them and we are very upset.

WARNING !!! I switched from my local phone service to Vontage to save money. I signed up on 4/23/08. My original service disconnected 4/29/08 and I installed the vontage equipment. Learned that my alarm system wouldn't work and had problems calling particular cell phone numbers. Vontage states 30 day free trial. If you cancel within 30 days don't have to pay. Well what a bunch of crap as I called my original company to get them back on 5/07/08 but Vontage wouldn't allow access to my number. My prior company said that the service must be kept on until they have been given back my phone number otherwise, I'd have to get a different number. I called bck my original company on 5/16/08 and they tried and tried to get my phone number back from Vontage but Vontage wouldn't release it until 5/29/08 when they had passed my 30 day trial. I returned my equipment and they still charged my credit card $109.99. Don't trust what they say. They don't care about customers...only want their money and what they don't deserve to get. I'm currently contacting my bank to dispute the charges.

I have no complaint, only to say that after changing over to Vontage, I have wonderful service at a most reasonable price. I would NEVER go back to the big bell company I was with you was charging me 3 times what I am paying now for less service.

Way to go Vontage!!!!!

I signed up for vontage telephone service and before i got any hardware to use the service my house burned down. The house burned on Sept 18th 2007 and they say they delivered the hardware on sept 27th 2007. there was no one there to recieve anything. But they want to charge me for something I never got little lone used. Every time I call them I end up on hold for 15 to 20 minutes, I have been cut off several times when put on hold. It is now January of 2008 and they are still billing me for the service and say I now have to pay $130.00 to cancell the service which I called and tried to cancell back in Sept. when the house burned. They are terrible to try and work with they do not know what one or the other is doing.